On Fri, 22 Jun 2012 08:29:28 +0100 Tim <t...@xendistar.co.uk> wrote: the wan side setup nothing else.
> In regards to Zen (the above ISP is not Zen) I had a ADSL from Zen > several years ago, I went with them based on the comments of there > good customer service. Unfortunately the one time the line fail > (again remote to me) I got the same inactions as above, Change the > filter and the router first and if that is still a problem we will > contact BT. Fault turned out to be a broken line coming into the > building so I would of had to spend my time and money before Zen > would call out BT to resolve their line fault. I moved away from Zen > at the end of the contract I suspect this would be "Normal Practice" for many ISPs, They know that BT wont check a line until the customer has carried out various checks and BT wont respond to a call direct from the customer. In many cases these days BT aren't the supplier of the line anyway or at least not directly so it is a case of 'jumping through hoops' until problems are solved. -- John Lewis Debian & the GeneWeb genealogical data server -- Please post to: Hampshire@mailman.lug.org.uk Web Interface: https://mailman.lug.org.uk/mailman/listinfo/hampshire LUG URL: http://www.hantslug.org.uk --------------------------------------------------------------
