>* Any sensible business case analysis includes both functional and financial 
>considerations.
>And ultimately the functional considerations should probably translate into 
>financial ones. >(Examples: "If feature X is
unavailable, that loss will cost us $5 per year.
>If feature Y requires 5 more minutes to use per incident, that will cost us 
>about $100 more per year in lost productivity.")


You're missing one that I've seen missed all the time.
Unless it's a work-alike, you have the (one-time) cost of re-training.
-
Too busy driving to stop for gas!

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