>And he would probably say, as I would, that training ought not be a one-time 
>cost.

Training existing staff is a one-time cost.
 
>There is often continuing education, staff turnover, etc.

I would have that requirement, regardless of which product I would be using.
And, I might get lucky and hire somebody who already knows the product in use.

So, the ongoing training should not be part of the business case for acquiring 
a replacement product.

Rather, it is an ongoing cost of maintaining the business, again, regardless of 
the product in use.
-
Too busy driving to stop for gas!

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