Below is attached the opening of a trouble ticket with Ipswitch regarding the problem of opening attachments in Webmail:
___________________________________________________________________________ We have Licensed Imail Server with 250 Users. We currently have 9 domains installed so with Ipswitch's new licensing scheme, we would have to go with the Imail Server Professional. The cost as quoted from Ipswitch is $495 plus tax. The question is can you guarantee that the update to 8.01 will resolve the problem. I have received reports from other users on the discussion list that they are also experiencing the same problem and they are running Windows 2k Server, and all Imail updates installed on 8.01. I am also concerned that ver. 8.01 would require more horsepower than our current PII300MHz box can provide. Please address the reason as to what is occurring to cause the problem. PS I will be forwarding all correspondence regarding this issue to the mailing list since I am not the only one suffering from this problem. Scott R. Morgan [EMAIL PROTECTED] SUPERIOR RESTAURANT MANAGEMENT SERVICES (512) 443-3979 (512) 416-9621 (Fax) USPA A-29450 Only a skydiver knows why the birds sing.... They don't have to repack a parachute every time they land!!! -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Wednesday, August 06, 2003 2:57 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Server 7.07] Scott Morgan - IL-500050 [T200308060249] Hi Scott, I have now read that thread on the forum. The Service Agreement for the Small Business version lists for $249.00. This will update you to 8.01 and bring you all updates and phone support for a year. Dave In reply to 06 Aug message from [EMAIL PROTECTED]: >Sender : [EMAIL PROTECTED] >Tracking Number : T200308060249Z2332403 >Pool : IMail Support >Sent to : [EMAIL PROTECTED] >Date : 8/6/03 1:16 PM >--- >Name: Scott Morgan >Address: [EMAIL PROTECTED] >Product: IMail Server 7.07 >OS: Windows NT >Serial Number for Registered User: IL-500050 >Problem: >I am running Imail server 7.07HF3 on Windows NT4.0SP6 with all MS >security and hotfixes installed. My end users are having a >problem in Webmail were attachments will not download in IE6sp1. >This has been confirmed on clients with varying hotfixes and >service packs installed. >The attachments will download with Mozilla or with a POP or IMAP >client. We use Webmail exclusively for our mail client in our >corporate network and this is causing no end of problems. I >participate on the Imail Server discussion list and we have a >thread of over 50 messages regarding this problem. I have had >several other users confirm this as a problem but it seems to be >with both 7.07 and 8.1. >I am desperate for a fix with this. We are no longer under a >service agreement so upgrading will cost us money. I do not want >to spend the money unless I can confirm that an upgrade will fix >the problem. >Scott R. Morgan --- [This E-mail scanned for viruses by Declude Virus] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
