> I just spoke with a nice lady in the Sales Department and she said this > decision was based on Market Research done by the Marketing Department. > Maybe IPSwitch needs to start directing their market research to the people > that actually use their product.
Agreed... The funny thing here is that as a GoldMine/MS CRM dealer we've found that Collaboration Suite type products do a very poor job of fulfilling the requirements of the average company, and at this price a company can do much better. There is no way this stuff is as useful and flexible as the mainstream CRM solutions and it doesn't make any sense for us to even think of carrying this product. We carried IMail simply because we frequently run into companies that want to implement a CRM solution and find that having their own email server would benefit them. It is also good for implementing in-house anti-spam solutions. Collaboration Suite gives us little except for additional features nobody wants or needs. It is especially useless for an ISP and these folks have really been screwed by this. I don't know what kind of market research they've done, but I don't hear anyone screaming for this type of product and our business is dealing with the kinds of people Ipswitch 'thinks' want it. For not much more money we can setup a company with an out-of-the-box GoldMine solution and a simple and inexpensive mail server that will kick the hell out of Collaboration Suite and products like it. None of this surprises me though, as I've had some less than pleasant dealings with Ipswitch before and have found them to be somewhat narcissistic in their treatment of customers and resellers. I do hope this boneheaded move puts enough of a dent in their pockets to get them to wake the hell up and come down from the pedestal, or at least toss the 'talent' that comes up with this lunacy. Now, I suppose I should be fair and say that I have dealt with a few nice people at Ipswitch... very few. To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
