These are great questions. I knew I wasn't being clear in my original plea, but I really was (and still am) in a panic about this. Of all the things on my computer (and they are legion), this program is the most important. I always back up to a zip file as well, so I feel fairly confident my data is safe. Now to answer your questions as best I can:
Yes, I have opened the program many times on the current computer. I have only tried through the desktop shortcut, EXCEPT, both times last night, after I tried reinstalling, I opened it directly from the executable that my computer gives me at the conclusion of the download process. (See later paragraph, as I did try your other suggestions after typing this paragraph.) What happens is this: no matter the method tried, when I try to open the program, it looks like the program is starting. Then there is a dimmed-out screen behind the error message. In the dimmed-out view, the top menu ribbon is there (the one that has Back Fwd, Name List, etc.) Below that, though is something that looks strange. On a tiny bar it has the name of my file, and then below that, little square boxes that are empty, a little rectangular box that says 0 blocked, and a box that says Options and Go. (Those things are all dimmed out, behind the error message, and not accessible.) I have forgotten the rules on this list, but if you tell me it is allowed or how to do it, I did take a screen shot of the screen that appears when I try to open the program. The error message: (It appears to me to be a Windows error message, rather than a Legacy error.) Legacy Genealogy Software for Windows has stopped working. A problem caused the program to stop working correctly. Please close the program [Then the only option is to click the button that is part of the message that says...] Close the program I have now tried accessing the program through both of the alternative methods you suggested. Same thing happens each time. I have to be gone this morning, but unless I get "the call" about my mother, I will try these things in your second paragraph, this afternoon. I know what you are saying except that I don't know what is in the .usr files, so it will be hard for me to know whether I want to keep them or not. Also, when you say that the .usr files can be found in Help and Search for those files, are you talking about searching through the Windows search bar? Or where do I find the Help you are talking about--if it's within the program, I can't get to Help or anything else. Thank you. Barbara Sent from my iPad On Apr 8, 2013, at 3:58 AM, "Ron Ferguson" <[email protected]> wrote: > Barbara, > > Please would you be good enough to clarify exactly when the start up stops > to work. In your first post you say that you receive an error message > "problem caused the program to stop working", is that the full message? If > there is an error number please can you let us have it. I assume that you > have only tried opening using the desktop icon, there are a couple of other > things which you may like to try: 1) go to C:\Legacy folder and double click > the Legacy.exe icon and 2) go to C\Legacy\Data and double click your .fdb > file. BTW. I am not clear as to whether Legacy has ever run on your WIN7 > machine? > > As you have found out, your thoughts on how to install V6 were correct, > however uninstalling does not remove all the files. Park your Legacy\Data > folder somewhere convenient (Documents will do fine) as this contains your > .fdb file and backup - unless you have stuck it somewhere else. Also park in > the same place any .USR files which you wish to keep - they are listed in > Help (Search for ".usr" (no quotes). Now uninstall and delete the Legacy > folder from C:\Legacy. Reinstall and run, and open the sample file. If all > is well replace the data folder with the one you parked. If all is still OK > replace the .usr files with the ones which you saved, one at a time and > testing after each one. > > Please let us know the outcome. > > Ron Ferguson > http://www.fergys.co.uk/ > > > > From: BK Ford > Sent: Monday, April 08, 2013 4:39 AM > To: [email protected] > Subject: Re: [LegacyUG] Panic! > > I cannot open the program at all--is that what I would need to do in order > to try what you suggest? I can't even open the program at all. > Barbara > > > > <Http://scrappermamo.blogspot.com/> > > Sent from my iPad > > On Apr 7, 2013, at 10:00 PM, Paul Kean <[email protected]> wrote: > > > Betty, > > Can you open the sample database or even create a new one. Either of these > would tell that the install was OK and therefore it must be you database > that is corrupt. > > ..Paul > Melbourne, Australia > > --- On Mon, 8/4/13, BK Ford <[email protected]> wrote: > > From: BK Ford <[email protected]> > Subject: Re: [LegacyUG] Panic! > To: [email protected] > Received: Monday, 8 April, 2013, 11:14 AM > > > Thank you for responding. I uninstalled through the Control Panel, even > downloaded it again from the web site and executed the install file afresh. > It still returns the same error. I'm wondering if something is corrupted in > my data, because how could a fresh install give that error? > > > > <Http://scrappermamo.blogspot.com/> > > Sent from my iPad > > On Apr 7, 2013, at 7:39 PM, "Helle Hirschmann" > <wlmailhtml:/mc/[email protected]> wrote: > > > Barbara. > > I feel so sorry for you loosing your mother - it is never time - we want to > keep them as long as we are here. > > It is an excellent idea to work on her obituary - then you DO something > worthwhile. > > Then to your problem. > When you un uninstalled Legacy did you then also delete it in the control > panel under adding and removing programs. > I used to use another version of Windows myself and have just started using > Windows 7 - and I can not remember what it is called on W7. > > IF you have not done that the old version is still there - it is just the > shortcut key you removed. > > Hope this may help you solve your problem. > > If you have an earlier back-up version of your file it may not have the same > problem. Just a suggestion. > > Best wishes. > > Helle Hirschmann > Denmark > > > > > On 08/04/2013 02:15 "Barbara Ford" > wlmailhtml:/mc/[email protected] wrote: > > > I need to update my question. I downloaded V6 and tried installing it > without uninstalling. It let me do that, but I got the same error. So, I > uninstalled from my computer and reinstalled. Same error. Help?????? I am so > upset... > > > > On Sun, Apr 7, 2013 at 6:51 PM, Barbara Ford > <wlmailhtml:/mc/[email protected]> wrote: > > I hope I still have the right address! I haven't posted in a very long > time. Panic time! I just tried to go into my Legacy program, and it is > telling me that a "problem caused the program to stop working." I > tried several times, including a reboot. I use Windows 7 now and have > successfully migrated from computer to computer several times since I > began using Legacy. I am still using Version 6, and for now that is > what I want to continue to do. I am working on an obituary right now > for my mother, who is in her last few days. So, no time for anything > but the simplest solutions here. Of all times for the program to > crash.... > > May I just say what I THINK will work, and someone please tell me if > this will not work. I have a note to myself, from my last computer > upgrade, that says, "Rather than using the CD to install the program, > go to http://www.legacyfamilytree.com/ and download and install the > latest version of Legacy 6." (Will it be obvious to me where version > 6 is?) > > Then I have another note that says "make sure the Legacy folder is on > C: and install the program also to C:/Legacy; the program will pick up > all my preferences and file data." Is this correct still? If this is > correct, then should I uninstall Legacy from this computer first? > > Thanks for any help, > Barbara Ford > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). 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