Is it possible that it won't open because it never fully closed? When you look under the processes tab in Task Manager is a process called Legacy there? If so terminate it.
On Mon, Apr 8, 2013 at 9:14 AM, BK Ford <[email protected]> wrote: > These are great questions. I knew I wasn't being clear in my original > plea, but I really was (and still am) in a panic about this. Of all the > things on my computer (and they are legion), this program is the most > important. I always back up to a zip file as well, so I feel fairly > confident my data is safe. Now to answer your questions as best I can: > > Yes, I have opened the program many times on the current computer. I have > only tried through the desktop shortcut, EXCEPT, both times last night, > after I tried reinstalling, I opened it directly from the executable that > my computer gives me at the conclusion of the download process. > (See later paragraph, as I did try your other suggestions after typing > this paragraph.) > > What happens is this: no matter the method tried, when I try to open the > program, it looks like the program is starting. Then there is a dimmed-out > screen behind the error message. In the dimmed-out view, the top menu > ribbon is there (the one that has Back Fwd, Name List, etc.) Below that, > though is something that looks strange. On a tiny bar it has the name of my > file, and then below that, little square boxes that are empty, a little > rectangular box that says 0 blocked, and a box that says Options and Go. > (Those things are all dimmed out, behind the error message, and not > accessible.) I have forgotten the rules on this list, but if you tell me it > is allowed or how to do it, I did take a screen shot of the screen that > appears when I try to open the program. > > The error message: (It appears to me to be a Windows error message, rather > than a Legacy error.) > > Legacy Genealogy Software for Windows has stopped working. > A problem caused the program to stop working correctly. Please close the > program > [Then the only option is to click the button that is part of the message > that says...] > Close the program > > I have now tried accessing the program through both of the alternative > methods you suggested. Same thing happens each time. > > I have to be gone this morning, but unless I get "the call" about my > mother, I will try these things in your second paragraph, this afternoon. I > know what you are saying except that I don't know what is in the .usr > files, so it will be hard for me to know whether I want to keep them or > not. Also, when you say that the .usr files can be found in Help and Search > for those files, are you talking about searching through the Windows search > bar? Or where do I find the Help you are talking about--if it's within the > program, I can't get to Help or anything else. > > Thank you. > Barbara > > Sent from my iPad > > On Apr 8, 2013, at 3:58 AM, "Ron Ferguson" <[email protected]> > wrote: > > > Barbara, > > > > Please would you be good enough to clarify exactly when the start up > stops > > to work. In your first post you say that you receive an error message > > "problem caused the program to stop working", is that the full message? > If > > there is an error number please can you let us have it. I assume that you > > have only tried opening using the desktop icon, there are a couple of > other > > things which you may like to try: 1) go to C:\Legacy folder and double > click > > the Legacy.exe icon and 2) go to C\Legacy\Data and double click your .fdb > > file. BTW. I am not clear as to whether Legacy has ever run on your WIN7 > > machine? > > > > As you have found out, your thoughts on how to install V6 were correct, > > however uninstalling does not remove all the files. Park your Legacy\Data > > folder somewhere convenient (Documents will do fine) as this contains > your > > .fdb file and backup - unless you have stuck it somewhere else. Also > park in > > the same place any .USR files which you wish to keep - they are listed in > > Help (Search for ".usr" (no quotes). Now uninstall and delete the Legacy > > folder from C:\Legacy. Reinstall and run, and open the sample file. If > all > > is well replace the data folder with the one you parked. If all is still > OK > > replace the .usr files with the ones which you saved, one at a time and > > testing after each one. > > > > Please let us know the outcome. > > > > Ron Ferguson > > http://www.fergys.co.uk/ > > > > > > > > From: BK Ford > > Sent: Monday, April 08, 2013 4:39 AM > > To: [email protected] > > Subject: Re: [LegacyUG] Panic! > > > > I cannot open the program at all--is that what I would need to do in > order > > to try what you suggest? I can't even open the program at all. > > Barbara > > > > > > > > <Http://scrappermamo.blogspot.com/> > > > > Sent from my iPad > > > > On Apr 7, 2013, at 10:00 PM, Paul Kean <[email protected]> wrote: > > > > > > Betty, > > > > Can you open the sample database or even create a new one. Either of > these > > would tell that the install was OK and therefore it must be you database > > that is corrupt. > > > > ..Paul > > Melbourne, Australia > > > > --- On Mon, 8/4/13, BK Ford <[email protected]> wrote: > > > > From: BK Ford <[email protected]> > > Subject: Re: [LegacyUG] Panic! > > To: [email protected] > > Received: Monday, 8 April, 2013, 11:14 AM > > > > > > Thank you for responding. I uninstalled through the Control Panel, even > > downloaded it again from the web site and executed the install file > afresh. > > It still returns the same error. I'm wondering if something is corrupted > in > > my data, because how could a fresh install give that error? > > > > > > > > <Http://scrappermamo.blogspot.com/> > > > > Sent from my iPad > > > > On Apr 7, 2013, at 7:39 PM, "Helle Hirschmann" > > <wlmailhtml:/mc/[email protected]> wrote: > > > > > > Barbara. > > > > I feel so sorry for you loosing your mother - it is never time - we want > to > > keep them as long as we are here. > > > > It is an excellent idea to work on her obituary - then you DO something > > worthwhile. > > > > Then to your problem. > > When you un uninstalled Legacy did you then also delete it in the control > > panel under adding and removing programs. > > I used to use another version of Windows myself and have just started > using > > Windows 7 - and I can not remember what it is called on W7. > > > > IF you have not done that the old version is still there - it is just the > > shortcut key you removed. > > > > Hope this may help you solve your problem. > > > > If you have an earlier back-up version of your file it may not have the > same > > problem. Just a suggestion. > > > > Best wishes. > > > > Helle Hirschmann > > Denmark > > > > > > > > > > On 08/04/2013 02:15 "Barbara Ford" > > wlmailhtml:/mc/[email protected] wrote: > > > > > > I need to update my question. I downloaded V6 and tried installing it > > without uninstalling. It let me do that, but I got the same error. So, I > > uninstalled from my computer and reinstalled. Same error. Help?????? I > am so > > upset... > > > > > > > > On Sun, Apr 7, 2013 at 6:51 PM, Barbara Ford > > <wlmailhtml:/mc/[email protected]> wrote: > > > > I hope I still have the right address! I haven't posted in a very long > > time. Panic time! I just tried to go into my Legacy program, and it is > > telling me that a "problem caused the program to stop working." I > > tried several times, including a reboot. I use Windows 7 now and have > > successfully migrated from computer to computer several times since I > > began using Legacy. I am still using Version 6, and for now that is > > what I want to continue to do. I am working on an obituary right now > > for my mother, who is in her last few days. So, no time for anything > > but the simplest solutions here. Of all times for the program to > > crash.... > > > > May I just say what I THINK will work, and someone please tell me if > > this will not work. I have a note to myself, from my last computer > > upgrade, that says, "Rather than using the CD to install the program, > > go to http://www.legacyfamilytree.com/ and download and install the > > latest version of Legacy 6." (Will it be obvious to me where version > > 6 is?) > > > > Then I have another note that says "make sure the Legacy folder is on > > C: and install the program also to C:/Legacy; the program will pick up > > all my preferences and file data." Is this correct still? If this is > > correct, then should I uninstall Legacy from this computer first? > > > > Thanks for any help, > > Barbara Ford > > > > > > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/[email protected]/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/[email protected]/ > > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) > and on our blog (http://news.LegacyFamilyTree.com). > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). 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