All of these suggestions for an alternate email program are nice and I am all for not using Outlook Express. But, if she had been using it for a long time with no problems and these are a sudden development then looking to other email programs to solve the problem may be misguided and may fix the problem by just covering up a more fundamental issue.

I mentioned hard drive space as a culprit because I've found Outlook to be particularly sensitive to that in the past. What basic diagnostics have been performed?

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