Hello Terry,
My father is having exactly the same problem with his WebTV unit (an
electronic appliance where all of the files and operating system are
stored on the server end and is owned by Microsoft). He can't receive
any email from my sister in Vancouver who is also on Shaw. He can
receive e-mail from other members of the family in Ontario. We talked
extensively with Shaw and WebTV. WebTV claims that the problem is
with Shaw and their email, for some reason, is considered junk mail.
Shaw keeps telling us that they are investigating the situation but
seem to be doing very little to rectify it. This is extremely
frustrating for my father who is 91. He had no option when it comes
to an e-mail program.
Norm
On Jan 07, 2006, at 10:34 AM, Terry McCune wrote:
Hello all
A daughter of a friend who has an original Bondi Blue iMac
contacted me with a tale of woe.
She lives on Vancouver Island and uses Shaw cable as her ISP, as do
her parents and I.
She has been using Outlook Express as an email program, and within
the last month or so, things have gone really wonky.
I don't use the program myself, so can't help her much.
Here's what she's experiencing
Bounced emails (her mom's computer, a Mac, has always assigned the
daughter's emails to the "junk" file)
Attachments won't send, or if received, won't open.
She's resorted to using hotmail as her browser (unknown to me) is
still running fine, but as Shaw includes the email as part of the
service, she's rightfully ticked off that it doesn't work.
She's tried phoning Shaw service but has been told twice that they
can't help with Macs and on her third try to the Shaw service
number in my town, was told that her computer is just too old.
A call to a Mac specialty shop in her town was not very helpful.
Any suggestions out there?
TIA
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Terry McCune
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