Hi Jeferson,
I had a look at the PHPMailer code and if one of the to/cc/bcc
recipients is rejected, PHPMailer will fail the entire email. Hence,
I suggest you do the following checks:
1. Make sure that you smtp server accepts anonymous connections or
connections with the user name / passwords that you have configured in
Mantis configuration.
2. Check the email addresses for all the users with the ids mentioned
in the log and check that they are valid and they exist.
3. It would be useful to test your SMTP server by connecting to it via
telnet and simulating the Mantis command that Mantis would issue. For
example in case of anonymous:
---------------
EHLO xyz.com
MAIL FROM: [EMAIL PROTECTED]
RCPT TO: [EMAIL PROTECTED]
DATA
Subject: asdasdasd
hey sample message
. <- this is a full stop.
QUIT
------------------
On 8/12/07, Glenn Henshaw <[EMAIL PROTECTED]> wrote:
>
> On 10-Aug-07, at 1:55 PM, Jeferson Oliveira wrote:
>
> > Hi!
> >
> > For the last 30 days no e-mail notifications were sent. As I was
> > having
> > problems with my Internet Service Provider, that was oftenly
> > broking the
> > internet connection, I thought that the ISP was causing that problem.
> > But now that the internet connection is stable again the e-mail are
> > still not sent.
> >
> > The Mantis installation is running for 16 months, and since I have
> > installed it and configured it no other settings changes were done.
> > Thus
> > I don't think this is a Mantis problem, but I'm not sure where
> > should I
> > look for the cause of that problem.
> >
> > I have enabled the e-mail log using the configuration above:
> > $g_log_level = LOG_EMAIL | LOG_EMAIL_RECIPIENT;
> > $g_log_destination = 'file:C:/apache/logs/Mantis_email_log.txt';
> >
> > For every bug I assign to a developer the following log entries are
> > written in the log file:
> >
> > 08-10-2007 14:39 E. South America Standard Time mail_recipient bug=
> > 1214, add reporter=25
> > 08-10-2007 14:39 E. South America Standard Time mail_recipient bug=
> > 1214, add handler=11
> > 08-10-2007 14:39 E. South America Standard Time mail_recipient bug=
> > 1214, add project=10
> > 08-10-2007 14:39 E. South America Standard Time mail_recipient bug=
> > 1214, add project=11
> > ...
> > 08-10-2007 14:39 E. South America Standard Time mail_recipient bug=
> > 1214, add project=26
> > 08-10-2007 14:39 E. South America Standard Time mail_recipient bug=
> > 1214, drop 10 (own)
> > 08-10-2007 14:39 E. South America Standard Time mail bug=1214,
> > type=owner, msg=email_notification_title_for_action_bug_assigned,
> > recipients=("[EMAIL PROTECTED]", "[EMAIL PROTECTED]", ...)
> >
> > Apparently I can't see any problem, but Mantis (PHPMailer) returns the
> > error "recipient_failed" (mantis\core\phpmailer\class.phpmailer.php at
> > line 500).
>
> This means that the smtp server rejected the address. Are they
> properly formed? Are they valid as some servers check that the domain
> exists?
>
> >
> > The server environment:
> > Mantis 1.01
> > Windows Server 2003 Enterprise Edition
> > Apache 2.0.55
> > PHP 4.4.2
> > MySQL 4.0.26-nt-log
> >
> > Any suggestion on how to investigate/solve that problem?
> >
> >
> > Thanks!
> >
> > Jeferson Oliveira
> > Brazil
> >
> > Sent by Mozilla Thunderbird
> > http://br.mozdev.org/thunderbird
> >
> --
> Glenn Henshaw Logical Outcome Ltd.
> e: [EMAIL PROTECTED] w: www.logicaloutcome.ca
> Mantis Developer and User
>
>
>
>
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