That just goes to show that some people will complain about anything.
Kirby
On Jan 17, 2012, at 8:04 AM, Bruce Hershenson wrote:
> We get some complaints from people who say we "over-pack", and that we should
> just use one piece of cardboard on each side and put that in a plain envelope!
>
> On the other hand, we often read on forums like these about people who get
> posters packed like this and arrive mangled.
>
> We sell all over the world, and many of our packages travel huge distances
> and get mislaid along the way, so we try to truly use "gorilla-proof"
> packaging.
>
> Here is a case where it really paid off:
>
> A customer from France contacted us that his package had gone missing. We
> replied that it almost surely would turn up before too long, because in most
> such cases the items are tied up in customs.
>
> He just e-mailed to tell us the package arrived. Here is what he said:
>
> "Somehow, somewhere in transit, the parcel must have gotten drenched in water
> or something. The parcel and inner cartons were visibly damaged but thanks to
> the meticulous packing you do, none of the posters got damaged. Once again I
> am more than satisfied with your overall service and I look forward to buy
> more and more stuff from your auctions!"
>
> Of course the Postal Service provided him with no explanation of what
> occurred (perhaps it fell out of the airplane on the way over and was fished
> out of the ocean?), and no apology for drenching the package!
>
> Bruce
> --
> Bruce Hershenson and the other 24 members of the eMoviePoster.com team
> P.O. Box 874
> West Plains, MO 65775
> Phone: 417-256-9616 (hours: Mon-Fri 9 to 5 except from 12 to 1 when we take
> lunch)
> our site
> our auctions
>
>
> Visit the MoPo Mailing List Web Site at www.filmfan.com
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