That's interesting, Maxx. I show you in our system but I show you
have never won a single item from us. What was damaged, a promotional postcard?
From: MoPo List
[<mailto:mopo-l@LISTSERV.AMERICAN.EDU>mailto:mopo-l@LISTSERV.AMERICAN.EDU]
On Behalf Of Maxxhf
Sent: Tuesday, January 17, 2012 8:56 AM
To: <mailto:MoPo-L@LISTSERV.AMERICAN.EDU>MoPo-L@LISTSERV.AMERICAN.EDU
Subject: Re: [MOPO] The flip side of people who complain we "over-pack"!
Agreed, don't change a thing. HA has sent me posters that were
damaged in transit twice. In both instances the damage could have
been avoided with a little more care taken in the actual packaging
of the posters.
You guys set the standard for poster packaging!
Thanks,
Maxx
On Jan 17, 2012, at 8:16 AM, Pj Angel
<<mailto:pjange...@yahoo.com>pjange...@yahoo.com> wrote:
Customers that complain to you about "over-packing" have
(obviously) never had a package drenched in water or run over by a
truck (complete with tire marks).
Don't change a thing Bruce.
pj
From: Bruce Hershenson
<<mailto:brucehershen...@gmail.com>brucehershen...@gmail.com>
To: <mailto:MoPo-L@LISTSERV.AMERICAN.EDU>MoPo-L@LISTSERV.AMERICAN.EDU
Sent: Tuesday, January 17, 2012 7:04 AM
Subject: [MOPO] The flip side of people who complain we "over-pack"!
We get some complaints from people who say we "over-pack", and
that we should just use one piece of cardboard on each side and
put that in a plain envelope!
On the other hand, we often read on forums like these about people
who get posters packed like this and arrive mangled.
We sell all over the world, and many of our packages travel huge
distances and get mislaid along the way, so we try to truly use
"gorilla-proof" packaging.
Here is a case where it really paid off:
A customer from France contacted us that his package had gone
missing. We replied that it almost surely would turn up before too
long, because in most such cases the items are tied up in customs.
He just e-mailed to tell us the package arrived. Here is what he said:
"Somehow, somewhere in transit, the parcel must have gotten
drenched in water or something. The parcel and inner cartons were
visibly damaged but thanks to the meticulous packing you do, none
of the posters got damaged. Once again I am more than satisfied
with your overall service and I look forward to buy more and more
stuff from your auctions!"
Of course the Postal Service provided him with no explanation of
what occurred (perhaps it fell out of the airplane on the way over
and was fished out of the ocean?), and no apology for drenching the package!
Bruce
--
Bruce Hershenson and the other 24 members of the
<http://emovieposter.com/>eMoviePoster.com team
P.O. Box 874
West Plains, MO 65775
Phone: 417-256-9616 (hours: Mon-Fri 9 to 5 except from 12 to 1
when we take lunch)
<http://www.emovieposter.com/>our site
<http://www.emovieposter.com/agallery/all.html>our auctions
<~WRD000.jpg>
Visit the MoPo Mailing List Web Site at
<http://www.filmfan.com/>www.filmfan.com
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