Robert,
Now we all know that all software has bugs. So what differentiates between
suppliers is not the interface but the support!
>From my experience (and others it would seem) mandrake don't provide it even
though they advertise that they do. Its a great pity really. Mandrake have a
nice configuration and tools, but without support they will never do any
good. In my business (SI) I would never recommend them, because support is
the number one difference between Linux verities.
I won't use or recommend Mandrake for any of my customers.
I also emailed Mandrake directly on their advertised line for comments and I
still haven't heard from them. They don't seem to be after the commercial
market at all, in fact they don't seem to be interested in anything else
except selling product.
Regards, Rod
----- Original Message -----
From: "KompuKit" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Friday, October 13, 2000 11:48 AM
Subject: Re: [newbie] Mandrake supportI
> I totally agree....hey Mandrake...whats up with this?
> This isn't good for Mandrake...and I care about this
> distribution alot...
> I've even gone as far as setting up a message board on my
> server
> to help with questions...(link in my signature below)
>
> maynord wrote:
> >
> > In the U.S., support for Mandrake is supposed to come from the
distributor -
> > Macmillan. After purchasing the Deluxe version of Mandrake 7.1, I went
through
> > the process of getting the Macmillan support ID number, etc. Never
heard from
> > them at all. I also noticed a phone number available for a very limited
number
> > of hours -- but the printout says there is no support offered by phone.
> >
> > My installation problem turned out to be a common one, experienced by
other
> > users. It was legitimate, but not difficult for someone familiar with
the
> > specifics of verision 7.1.
> >
> > Why don't they simply set up an installation troubleshooting web site,
instead
> > of a registration process they cannot adequately respond to?
> >
> > Robert
> >
> > On Thu, 12 Oct 2000, you wrote:
> > > I had a problem installing 7.1 and as I had bough a package which came
with
> > > support I emailed mandrake about the problem. I have not had a
response from
> > > them and its now been four days. Has anyone out there had any
experience of
> > > their support? I think four days is much too long.
> > > Incidentally, I finally got around the problem, but I would still like
to
> > > hear from Mandrake.
> > >
> > > Rod
>
> --
> Registered Linux User:167369
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