I would first try deleting the user's account (save the PST file first) and then recreate it.
Regards, Hank Arnold Microsoft MVP - Consumer Security My Blog: <http://it.toolbox.com/blogs/personal-pc-assistant/> http://it.toolbox.com/blogs/personal-pc-assistant/ Twitter: @Hank_PCDoc Facebook: <https://www.facebook.com/hank.arnold.96> https://www.facebook.com/hank.arnold.96 From: [email protected] [mailto:[email protected]] On Behalf Of Jimmy Tran Sent: Wednesday, February 11, 2015 11:31 PM To: [email protected] Subject: [NTSysADM] trouble with Outlook 2013 updating using Gmail IMAP I have a client that seems to have this problem often. Email will suddenly stop updating in Outlook. Forcing a send/receive and restarting doesn't help. What does seem to help is taking Outlook offline, then back online. Doesn't anyone have a permanent solution for this? Its been an on and off issue for just one person for quite some time out. Thanks, Jimmy
