I did try that but the proplem seems to come back a few months later.

 

From: [email protected] [mailto:[email protected]]
On Behalf Of Hank Arnold
Sent: Friday, February 13, 2015 2:06 AM
To: [email protected]
Subject: RE: [NTSysADM] trouble with Outlook 2013 updating using Gmail IMAP

 

I would first try deleting the user's account (save the PST file first) and
then recreate it.

 

Regards, 
Hank Arnold 
Microsoft MVP - Consumer Security

 

My Blog:  <http://it.toolbox.com/blogs/personal-pc-assistant/>
http://it.toolbox.com/blogs/personal-pc-assistant/ 

Twitter: @Hank_PCDoc
Facebook:  <https://www.facebook.com/hank.arnold.96>
https://www.facebook.com/hank.arnold.96

 

From: [email protected] <mailto:[email protected]>
[mailto:[email protected]] On Behalf Of Jimmy Tran
Sent: Wednesday, February 11, 2015 11:31 PM
To: [email protected] <mailto:[email protected]> 
Subject: [NTSysADM] trouble with Outlook 2013 updating using Gmail IMAP

 

I have a client that seems to have this problem often.  Email will suddenly
stop updating in Outlook.  Forcing a send/receive and restarting doesn't
help.  What does seem to help is taking Outlook offline, then back online.
Doesn't anyone have a permanent solution for this?

 

Its been an on and off issue for just one person for quite some time out.

 

Thanks,

 

Jimmy


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