> I would be happy to submit bug reports as Calum > suggested above. I'm not one of those people who just > want to complain - I'd like to help Sun improve the > product so I can actually use it. Is there a URL for > bug reports? > > If you can suggest anything that would get wireless > or wired networking to work beyond what I've already > tried, I'll give it a go. I am actually looking for a > Solaris consultant in my town. I will pay some money > to someone with expertise who might be able to help. > I am a total newb but I've learned a bit about > Solaris already. Its a nice contrast to OS X, where > terminal commands are not necessary.
ObDisclaimer 1: I _do_not_ work for Sun! Having said that, if you actually have $$ to spend, I gather that there's support contracts available for OpenSolaris, at two different levels; see http://www.sun.com/service/opensolaris/index.jsp (click on either "Get It Now" button for the price, then back up again unless you know you wish to proceed) While I haven't actually investigated, I gather that's for the OpenSolaris 2008.05 and successors, _not_ for SXCE (and also not for Solaris 10, although I would certainly expect you could get a support contract for that too, at some other link on Sun's web site, the location of which I leave as an exercise to the reader, since I don't work for Sun!). Now, that's not the same as a consultant actually being there in person and walking you through the steps (or taking care of getting it so it works for you), but it's certainly one more option (and if you're sure you'd stick with it for a full year, not a bad deal, IMO). (note: the following is for the general audience at least as much as for the OP) Now, what do I think that _really_ buys you? Any purchase is in effect a contract, paying for goods or services as described by the seller, perhaps modified by any applicable laws about implicit terms and the like. It obligates the seller to make a good-faith effort to deliver on what they offered. By contrast, you may well get enough assistance here or elsewhere for free, possibly because Sun employees (and others!) want to improve OpenSolaris, or to encourage the community to grow, or sometimes simply if it looks like an interesting challenge. However, nobody is _obligated_ to provide free support - they can't be (even if they could afford it, and _nobody_ can afford an open-ended obligation), there's no contract. (Incidentally, paying Sun, and quite possibly paying a community member that would also be qualified (in your judgement) as a consultant, might well help maintain the availability of future support, or result in improvements to OpenSolaris, or both; the latter might also happen with unpaid support. But IMO that's only a motivation if you're in it for the long run.) Your second post suggests you understand the difference between paid and unpaid support, correcting the impression I'd mistakenly had of the tone of your first. I do understand frustration though, and I too would prefer to avoid it; but absent some sort of contract/commitment, I'd hesitate to _expect_ anyone to mitigate my frustration, so IMO it does help to ask with that mindset, as well as with lots of specifics (exact text of error messages, details of hardware, software version, problem, sequence of events, etc; just describe, don't interpret unless you're actually collaborating on a bug fix yourself). ObDisclaimer 2: I'm not a lawyer, and I suspect they'd describe the nature of a contract far more correctly, both in general and especially as to any specific circumstances. ObDisclaimer 3: I'm not a paid consultant myself either, nor do I presently have any working x86 hardware, let alone hardware like yours; so there's not much I could do other than look at code even if I wanted to (which I wouldn't rule out if I had more time and already had the right hardware to replicate the problem, not just take abstract (somewhat) educated guesses). This message posted from opensolaris.org _______________________________________________ opensolaris-discuss mailing list opensolaris-discuss@opensolaris.org
