I used to think that way as well. But notes are basically a scratch pad for notes as Admins work on a given task. So as I'm working for a few days on a given job, I might end up actually writing things down a few times a day for a few days. This ends up with a whole lot of "Notes".
If 'history tracking' were of importance to a given admin, then maybe there could just be a config option to prevent the re-editing of notes globally. What are they thoughts from the rest of the admins on how useful / un-useful this feature would be to you? :-) Jake Bühler. Kai wrote: > Hi Jake, > I don't think this is a good idea, because notes are part of the > history documentation of a case, by giving the user the posibility to > edit notes afterwards you give him a tool to fake the history. > > As notes are for internal use only, where is the problem to add > another note with corrected information? > > kai > > -----Ursprüngliche Nachricht----- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Auftrag > von Covert, Jake > Gesendet: Donnerstag, 15. April 2004 20:37 > An: User questions and discussions about OTRS. > Betreff: [otrs] Feature Request > > > Can we have the ability to 're-edit' notes? (maybe add to, subtract, > etc...) > > This would be really useful. > > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
