Hi Mac, On Wed, Apr 14, 2004 at 07:51:52PM +0200, [EMAIL PROTECTED] wrote: > I am new to OTRS, but I already have some feature requests. > > I am used to use Outlook and besides its lack of features and of course > limitations, at least in terms of mail quantity and user-shares, Outlook > has some good things that I would also like to see in OTRS. > > For example, as far as I know, when composing a new ticket, I can attach > only ONE file!! If I have two screenshots for a customer, I have to zip > them first??
It's already on the todo list. > Other things are: > > - the manual is too technical. I would like that there is more written > and explained how things work and not just the .pm files listed. > Example: SPAM > It might be good if there would be more written about HOW to filter SPAM > and stuff. Thanks for feedback. We will work on it. > - TIME zones. I know people talked about this in the lists. I am in > Italy+Germany and the OTRS people are also in Germany, how come there is > NO feature for time offset as in other softwares??? > I use ModernBill which uses also MySQL and it HAS time offset!! It's already implemented in the CVS version. > - store ticket before sending. I loved this outlook feature. When I > compose a new message, I could store it before sending. For example, I > write several messages and then at a certain time I insert some more > things and then I decide to send them. With OTRS, I have to send them > IMMEDIATELY! :-( It sounds nice. .-) I added this to the todo list under "misc (not scheduled yet - nobody is working on it yet)". > - Filtering is not as easy as it could be. If there were some filter > options, not only FROM, but also TO, this might help a lot!! That's possible with the PostMasterFilter: http://doc.otrs.org/1.2/en/html/receiving-email-filter-module.html PS: The OTRS.org team is happy about any help! :) > Marc Anyway, thanks for your feedback! :-) Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
