Installing the additional modules on XAMPP would probably require additional rights since you would need to compile at least a couple of them, for which you would need access to a C compiler. Ref: [http://theoryx5.uwinnipeg.ca/CPAN/perl/pod/perlmodinstall.html] XAMPP does not use ActivePerl or such so installing Perl modules is not that easy.
Of course I do not have insight in your organisation and your position in it but if you don't get administrative rights you might not be the right person to do the evaluation. You should go to your manager, or your manager's manager, and try to convince them of the need for OTRS in your organisation. You should get them to convince IT to work with you to perform a succesful evaluation. This way you can also organise a supportive base for implementation of OTRS in your company when you'd get to the next step: implementation. Good luck with your project! Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl 2008/12/16 sol sol <solle...@gmail.com>: > Dear Michiel, > > maybe i was not correct in my discription: > *i have no admin rights on the system where the test otrs needs to work. > *I can only demand admin rights to install once evaluation is done. > *i can install it on my local device(portable) but then i have no network > connection on the intranet of the office. > > Xampp is an usefull tool to get apache perl, php,mysql working in evalution. > An definitive server configuration is in process as we speak, so once the > evaluation is completed it is going to run on a webserver, and even then i > cant use the installer. > > The cron story is not a big deal to worry about at this moment , i guess i > can bypass it with a cron job in windows it self. > > So resuming, > can anyone tell me how to install otrs without using the installer? > cause following the manual for linux doesnt work;-) > > > > 2008/12/16 Michiel Beijen <mich...@beefreeit.nl> >> >> You can't use the OTRS windows installer with XAMPP because the >> Windows installer sets up its own database, apache and Perl. So you >> should be able to use the OTRS windows installer on a windows box >> WITHOUT XAMPP without too much trouble... that just might be what >> you're looking for? >> I saw people complaining about cron job schedulers on Windows, I can >> not make any suggestions as to what works or does not work. Is there >> anyone running Windows who would like to share a success story? >> -- >> Michiel Beijen >> Software Consultant >> +31 6 - 457 42 418 >> Bee Free IT + http://beefreeit.nl >> >> >> >> 2008/12/15 sol sol <solle...@gmail.com>: >> > Hi Michiel and Lars, >> > >> > Thanks for the reply. >> > Firts of all, Linux would make life easier cause then i would not worry >> > about the admin rights, but every system is running win2000 for now and >> > in >> > future will convert to vista. Second, Linux would be easier cause i >> > could >> > use the rpm packages.. (and ofcourse like Michiel says if anything >> > happens....) >> > >> > But it is no option. >> > L/Xampp, it is indeed an easy test system, that is why i am trying to >> > setup >> > my evaluation with this, it needs no admin rights, and i can port it >> > easyly >> > to an other test system like my collegues pc for example. The last >> > interesting thing is i can export it later on , and import it to the >> > right >> > server. So i do understand that no production system should run on >> > xampp;-) >> > >> > The VM application is kinda cool but it would lak performance for a test >> > system (we would try a less important mailbox to test) and even iff its >> > good >> > performance i run in the problem of installing with out admin right... >> > >> > ok, back on track : >> > iff i install the perl add on, i will still be missing the additional >> > modules for perl. some how downloading them wont work like it should, my >> > install constantly fails.. i do know that the 1.3 version of OTRS had an >> > installer for the modules, does it to for 2.3? >> > Or can i import them from a win /linux RPM? so yes how? >> > >> > Iff i would use xampp to install, do i paste the otrs folder in htdocs >> > from >> > apache or in the root next to apache? >> > >> > Is there an alternative possibility for the cron jobs? >> > >> > Thanks in advance,sincerly Sol >> > >> > 2008/12/15 Michiel Beijen <mich...@beefreeit.nl> >> >> >> >> I guess you /should/ be able to get OTRS working on XAMPP. However, >> >> the default XAMPP from the Apache Friends website does not seem to >> >> include Perl so you should make sure you install the add-on: >> >> [http://www.apachefriends.org/en/xampp-windows.html#644] >> >> This does not incorporate all of the needed Perl modules that are >> >> required. You can run the otrs.checkModules script from a console >> >> window. Change to the bin directory of OTRS and execute 'perl >> >> otrs.checkModules'. >> >> >> >> You can probably install any missing OTRS modules via cpan. >> >> [http://doc.otrs.org/2.3/en/html/x414.html] >> >> >> >> Please note that XAMPP is targeted at developers. You should not be >> >> using it in production systems. So you could use it to perform a quick >> >> evaluation, but if you want to use it a bit more than that you should >> >> look into another solution. >> >> See [http://www.apachefriends.org/en/xampp.html] under 'Philosophy'. >> >> And if you want to do just an evaluation of OTRS you can also consider >> >> using a pre-made VMWare image such as this: >> >> [http://www.vmware.com/appliances/directory/591] >> >> >> >> I do not really agree with Lars as to you should not use Windows for >> >> OTRS. In my opinion, Windows is a supported platform by OTRS so you >> >> will be able to succesfully deploy OTRS on it. However, it is true >> >> that OTRS originated on Linux. Probably, most of the OTRS deployments >> >> will be running on some sort of linux, but I do not have any data on >> >> that. Some parts of the documentation are based on the assumption that >> >> you are running on Linux so you might run into minor issues with that. >> >> Other than that, you will be able to run OTRS on Windows just fine. >> >> >> >> The main point for platform choice for OTRS is the skills available in >> >> your organisation. If you are a Microsoft-only shop, you should just >> >> go ahead and use Windows, if you have a considerable amount of your >> >> business running on Linux or the like, use that. >> >> >> >> If you are the only person in a Microsoft shop with Linux skills, go >> >> with Windows (otherwise, if you leave or get hit by a truck or... the >> >> organisation will be stuck with a solution which they do not >> >> understand and which they will want to get rid of!) >> >> -- >> >> Michiel Beijen >> >> Software Consultant >> >> +31 6 - 457 42 418 >> >> Bee Free IT + http://beefreeit.nl >> >> >> >> 2008/12/12 sol sol <solle...@gmail.com>: >> >> > Hi, >> >> > >> >> > I am trying to setup a test system: >> >> > Used system win 2000 (no admin access) >> >> > Xampp >> >> > >> >> > I can not seem te be able to get this otrs running with xampp, and i >> >> > cant >> >> > find info about it. >> >> > Can some one help me out with this? >> >> > >> >> > >> >> > >> >> > _______________________________________________ >> >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> >> > Archive: http://lists.otrs.org/pipermail/otrs >> >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> > >> >> _______________________________________________ >> >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> >> Archive: http://lists.otrs.org/pipermail/otrs >> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> > >> > _______________________________________________ >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
