Dear mr or mrs Sol, As I pointed out before the default XAMPP install misses a couple of Perl modules which are needed in order to run OTRS. And, as I pointed out, installing those modules on XAMPP will probably don't be that easy because you might need to have access to a C compiler. The OTRS documentation does not cover what they call 'installation from source' on MS Windows, which is about what you are doing. But it lists the process for unix / windows, which is roughly the same. See this link: [http://doc.otrs.org/2.3/en/html/x414.html#preparing-manual-installation]
This also lists the Perl modules you are missing; you can install the additional modules via the CPAN or manually via the process I mentioned earlier: Installing the additional modules on XAMPP would probably require additional rights since you would need to compile at least a couple of them, for which you would need access to a C compiler. Ref: [http://theoryx5.uwinnipeg.ca/CPAN/perl/pod/perlmodinstall.html] XAMPP does not use ActivePerl or such so installing Perl modules is not that easy. Good luck with your project and kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl 2008/12/17 sol sol <solle...@gmail.com>: > Michiel, > the problem is that we are not a small company, i can request it on our it > services but then the problem is that they well need to setup the project, > and problably with a look on the current ones the soonest test date will be > in 2012. > But we cant wait that long, > > About Xampp, xampp package can be run without installing, take a look here : > http://www.apachefriends.org/download.php?xampp-win32-1.6.8.zip > extract it to some location and you will see everything runs without > installing. > For perl it uses mod_perl the same story: > http://www.apachefriends.org/download.php?xampp-win32-perl-addon-5.10.0-2.2.9-pl2.zip > extract it to some location and you will see everything runs without > installing. > for the needed modules go to perl/bin and use ppm (or was it pmm?) in dos > command > > Maybe you guys think i do not know what i am doing, but to setup a webserver > for testing with xampp you do not need admin rights, > and im pretty sure that it is the same for otrs. > > At Steve, tell me 1 package name that will need admin rights? > Otrs is based and used on a webserver, no admin rights needed if i acces my > xampp install, correct me if i am wrong. > > And iff you guys still doent believe me, install otrs to a folder called > c:xampp, copy this folder to a backup, > remove otrs install, place the backup back to c:/xampp, overwrite it with > xampp zip install and xampp perl addon, run setup.bat for xampp , start > xampp and go to localhost/otrs/customer.pl, you will notice that you have > a wroking install, > > but that is not the way i want to work, i want a clean and decent install > with no trash. > Problem is, linux install is well documented , and win install isnt, and > problably nobody knows how to do it correctly cause every one is lacks and > uses the installer... > > So iff anyone has clues how to do the install without beginning about the > fact i need admin rights or should use the installer you are welcome > > (sorry if i sounded rude but it begins to work on my nerves :-) ) > > > > > 2008/12/16 Michiel Beijen <mich...@beefreeit.nl> >> >> Installing the additional modules on XAMPP would probably require >> additional rights since you would need to compile at least a couple of >> them, for which you would need access to a C compiler. Ref: >> [http://theoryx5.uwinnipeg.ca/CPAN/perl/pod/perlmodinstall.html] >> XAMPP does not use ActivePerl or such so installing Perl modules is >> not that easy. >> >> Of course I do not have insight in your organisation and your position >> in it but if you don't get administrative rights you might not be the >> right person to do the evaluation. You should go to your manager, or >> your manager's manager, and try to convince them of the need for OTRS >> in your organisation. You should get them to convince IT to work with >> you to perform a succesful evaluation. This way you can also organise >> a supportive base for implementation of OTRS in your company when >> you'd get to the next step: implementation. >> >> Good luck with your project! >> >> Kind regards, >> -- >> Michiel Beijen >> Software Consultant >> +31 6 - 457 42 418 >> Bee Free IT + http://beefreeit.nl >> >> >> >> 2008/12/16 sol sol <solle...@gmail.com>: >> > Dear Michiel, >> > >> > maybe i was not correct in my discription: >> > *i have no admin rights on the system where the test otrs needs to work. >> > *I can only demand admin rights to install once evaluation is done. >> > *i can install it on my local device(portable) but then i have no >> > network >> > connection on the intranet of the office. >> > >> > Xampp is an usefull tool to get apache perl, php,mysql working in >> > evalution. >> > An definitive server configuration is in process as we speak, so once >> > the >> > evaluation is completed it is going to run on a webserver, and even then >> > i >> > cant use the installer. >> > >> > The cron story is not a big deal to worry about at this moment , i guess >> > i >> > can bypass it with a cron job in windows it self. >> > >> > So resuming, >> > can anyone tell me how to install otrs without using the installer? >> > cause following the manual for linux doesnt work;-) >> > >> > >> > >> > 2008/12/16 Michiel Beijen <mich...@beefreeit.nl> >> >> >> >> You can't use the OTRS windows installer with XAMPP because the >> >> Windows installer sets up its own database, apache and Perl. So you >> >> should be able to use the OTRS windows installer on a windows box >> >> WITHOUT XAMPP without too much trouble... that just might be what >> >> you're looking for? >> >> I saw people complaining about cron job schedulers on Windows, I can >> >> not make any suggestions as to what works or does not work. Is there >> >> anyone running Windows who would like to share a success story? >> >> -- >> >> Michiel Beijen >> >> Software Consultant >> >> +31 6 - 457 42 418 >> >> Bee Free IT + http://beefreeit.nl >> >> >> >> >> >> >> >> 2008/12/15 sol sol <solle...@gmail.com>: >> >> > Hi Michiel and Lars, >> >> > >> >> > Thanks for the reply. >> >> > Firts of all, Linux would make life easier cause then i would not >> >> > worry >> >> > about the admin rights, but every system is running win2000 for now >> >> > and >> >> > in >> >> > future will convert to vista. Second, Linux would be easier cause i >> >> > could >> >> > use the rpm packages.. (and ofcourse like Michiel says if anything >> >> > happens....) >> >> > >> >> > But it is no option. >> >> > L/Xampp, it is indeed an easy test system, that is why i am trying to >> >> > setup >> >> > my evaluation with this, it needs no admin rights, and i can port it >> >> > easyly >> >> > to an other test system like my collegues pc for example. The last >> >> > interesting thing is i can export it later on , and import it to the >> >> > right >> >> > server. So i do understand that no production system should run on >> >> > xampp;-) >> >> > >> >> > The VM application is kinda cool but it would lak performance for a >> >> > test >> >> > system (we would try a less important mailbox to test) and even iff >> >> > its >> >> > good >> >> > performance i run in the problem of installing with out admin >> >> > right... >> >> > >> >> > ok, back on track : >> >> > iff i install the perl add on, i will still be missing the additional >> >> > modules for perl. some how downloading them wont work like it should, >> >> > my >> >> > install constantly fails.. i do know that the 1.3 version of OTRS had >> >> > an >> >> > installer for the modules, does it to for 2.3? >> >> > Or can i import them from a win /linux RPM? so yes how? >> >> > >> >> > Iff i would use xampp to install, do i paste the otrs folder in >> >> > htdocs >> >> > from >> >> > apache or in the root next to apache? >> >> > >> >> > Is there an alternative possibility for the cron jobs? >> >> > >> >> > Thanks in advance,sincerly Sol >> >> > >> >> > 2008/12/15 Michiel Beijen <mich...@beefreeit.nl> >> >> >> >> >> >> I guess you /should/ be able to get OTRS working on XAMPP. However, >> >> >> the default XAMPP from the Apache Friends website does not seem to >> >> >> include Perl so you should make sure you install the add-on: >> >> >> [http://www.apachefriends.org/en/xampp-windows.html#644] >> >> >> This does not incorporate all of the needed Perl modules that are >> >> >> required. You can run the otrs.checkModules script from a console >> >> >> window. Change to the bin directory of OTRS and execute 'perl >> >> >> otrs.checkModules'. >> >> >> >> >> >> You can probably install any missing OTRS modules via cpan. >> >> >> [http://doc.otrs.org/2.3/en/html/x414.html] >> >> >> >> >> >> Please note that XAMPP is targeted at developers. You should not be >> >> >> using it in production systems. So you could use it to perform a >> >> >> quick >> >> >> evaluation, but if you want to use it a bit more than that you >> >> >> should >> >> >> look into another solution. >> >> >> See [http://www.apachefriends.org/en/xampp.html] under 'Philosophy'. >> >> >> And if you want to do just an evaluation of OTRS you can also >> >> >> consider >> >> >> using a pre-made VMWare image such as this: >> >> >> [http://www.vmware.com/appliances/directory/591] >> >> >> >> >> >> I do not really agree with Lars as to you should not use Windows for >> >> >> OTRS. In my opinion, Windows is a supported platform by OTRS so you >> >> >> will be able to succesfully deploy OTRS on it. However, it is true >> >> >> that OTRS originated on Linux. Probably, most of the OTRS >> >> >> deployments >> >> >> will be running on some sort of linux, but I do not have any data on >> >> >> that. Some parts of the documentation are based on the assumption >> >> >> that >> >> >> you are running on Linux so you might run into minor issues with >> >> >> that. >> >> >> Other than that, you will be able to run OTRS on Windows just fine. >> >> >> >> >> >> The main point for platform choice for OTRS is the skills available >> >> >> in >> >> >> your organisation. If you are a Microsoft-only shop, you should just >> >> >> go ahead and use Windows, if you have a considerable amount of your >> >> >> business running on Linux or the like, use that. >> >> >> >> >> >> If you are the only person in a Microsoft shop with Linux skills, go >> >> >> with Windows (otherwise, if you leave or get hit by a truck or... >> >> >> the >> >> >> organisation will be stuck with a solution which they do not >> >> >> understand and which they will want to get rid of!) >> >> >> -- >> >> >> Michiel Beijen >> >> >> Software Consultant >> >> >> +31 6 - 457 42 418 >> >> >> Bee Free IT + http://beefreeit.nl >> >> >> >> >> >> 2008/12/12 sol sol <solle...@gmail.com>: >> >> >> > Hi, >> >> >> > >> >> >> > I am trying to setup a test system: >> >> >> > Used system win 2000 (no admin access) >> >> >> > Xampp >> >> >> > >> >> >> > I can not seem te be able to get this otrs running with xampp, and >> >> >> > i >> >> >> > cant >> >> >> > find info about it. >> >> >> > Can some one help me out with this? >> >> >> > >> >> >> > >> >> >> > >> >> >> > _______________________________________________ >> >> >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> >> >> > Archive: http://lists.otrs.org/pipermail/otrs >> >> >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> > >> >> >> _______________________________________________ >> >> >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> >> >> Archive: http://lists.otrs.org/pipermail/otrs >> >> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> > >> >> > >> >> > _______________________________________________ >> >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> >> > Archive: http://lists.otrs.org/pipermail/otrs >> >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> > >> >> _______________________________________________ >> >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> >> Archive: http://lists.otrs.org/pipermail/otrs >> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> > >> > _______________________________________________ >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
