Hi Folks,
I installed otrs on a Solaris 10 x86 zone with ActivePerl 5.10 solaris pkg.
The installation went smoothly and I was able to set up mysql database
through gui. At the end of the 4'th step, when I try to go to the link
provided, I face with the following error:
Software error:
no connection to syslog available
- unix dgram connect: Socket operation on non-socket at
../..//Kernel/System/Log/SysLog.pm line 63
For help, please send mail to this site's webmaster, giving this error
message and the time and date of the error.
I did some search on the list but I could not find an answer to solve the
problem.
I am using Sun Java Web Server 7.0 and I have the following warnings from
the error logs:
10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/
index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed Feb
10 15:01:53 2010] index.pl: DBD::mysql::db do failed: Unknown system
variable 'NAMES' at /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line
427.
10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/
index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed Feb
10 15:01:53 2010] index.pl: no connection to syslog available
10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/
index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed Feb
10 15:01:53 2010] index.pl: - unix dgram connect: Socket operation on
non-socket at ../..//Kernel/System/Log/SysLog.pm line 63
Here is what I am using
r...@zotrs# cat /etc/release
Solaris 10 10/09 s10x_u8wos_08a X86
.....
r...@zotrs# perl -v
This is perl, v5.10.1 built for x86-solaris-thread-multi
(with 2 registered patches, see perl -V for more detail)
....
OTRS 2.4.7 Source Downloaded from otrs.org
Modules:
o CGI............................ok (v3.45)
o Date::Pcalc....................ok (v1.2)
o Date::Format...................ok (v2.24)
o DBI............................ok (v1.607)
o DBD::mysql.....................ok (v4.013)
o Digest::MD5....................ok (v2.39)
o Crypt::PasswdMD5...............ok (v1.3)
o LWP::UserAgent.................ok (v5.829)
o Encode::HanExtra...............Not installed! (Optional - Required to
handl
e mails with several Chinese character sets.)
o IO::Scalar.....................ok (v2.110)
o IO::Wrap.......................ok (v2.110)
o MIME::Base64...................ok (v3.08)
o Mail::Internet.................ok (v2.04)
o MIME::Tools....................ok (v5.427)
o Net::DNS.......................ok (v0.66)
o Net::POP3......................ok (v2.29)
o Mail::POP3Client...............ok (v2.18 )
o IO::Socket::SSL.............ok (v1.31)
o Net::IMAP::Simple..............ok (v1.17)
o Net::IMAP::Simple::SSL......ok (v1.3)
o Net::SMTP......................ok (v2.31)
o Authen::SASL................ok (v2.12)
o Net::SMTP::SSL..............ok (v1.01)
o Net::LDAP......................Not installed! (Optional - Required for
directory authentication.)
o GD.............................ok (v2.44)
o GD::Text....................ok (v0.86)
o GD::Graph...................ok (v1.44)
o GD::Graph::lines............ok (v1.15)
o GD::Text::Align.............ok (v1.18)
o PDF::API2......................ok (v0.73)
o Compress::Zlib..............ok (v2.02)
o SOAP::Lite.....................ok (v0.710.10)
o XML::Parser....................ok (v2.36)
What seems to be the problem? Any ideas?
Please let me know if I need to supply any other information.
Thanks.
--
Deniz Rende
E-mail: deniz.re...@gmail.com
Phone: +1 (224) 789-UNIX (8649)
Mobile: +1 (816) 213-2139
Web: http://www.deniz-rende.com/blog
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