Hi Leonardo,
I do have Config.pm files in the following locations:
/opt/otrs/Kernel/Config.pm.dist
/opt/otrs/Kernel/Config.pm
/opt/otrs/Kernel/System/Config.pm
/opt/otrs/Kernel/Modules/AdminSysConfig.pm
I also have syslog enabled in the zone:
r...@zotrs# svcs -a | grep system-log
online 14:38:47 svc:/system/system-log:default
I commented out
$Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
in /opt/otrs/Kernel/Config.pm and restarted the server instance, but I did
not have any luck.
I am not sure what I am missing here..
On Wed, Feb 10, 2010 at 3:56 PM, Leonardo Certuche <
[email protected]> wrote:
> Hi,
>
> Just shooting in the dark here:
>
> Syslog is not the only option to store OTRS logs, at the point you reached,
> I guess you already have a Config.pm file, have you checked it? mine looks
> like this and I'm using syslog, I guess if you don't have syslog enabled on
> your box, you could get rid of the second line and then run again
> installer.pl to see what happens
>
> $Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
> $Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
>
> Hope it helps,
>
> Leonardo Certuche
>
>
> On Wed, Feb 10, 2010 at 4:11 PM, Deniz Rende <[email protected]>wrote:
>
>> Hi Folks,
>>
>> I installed otrs on a Solaris 10 x86 zone with ActivePerl 5.10 solaris
>> pkg. The installation went smoothly and I was able to set up mysql database
>> through gui. At the end of the 4'th step, when I try to go to the link
>> provided, I face with the following error:
>>
>> Software error:
>>
>> no connection to syslog available
>> - unix dgram connect: Socket operation on non-socket at
>> ../..//Kernel/System/Log/SysLog.pm line 63
>>
>> For help, please send mail to this site's webmaster, giving this error
>> message and the time and date of the error.
>>
>>
>> I did some search on the list but I could not find an answer to solve the
>> problem.
>>
>> I am using Sun Java Web Server 7.0 and I have the following warnings from
>> the error logs:
>>
>> 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/
>> index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed
>> Feb 10 15:01:53 2010] index.pl: DBD::mysql::db do failed: Unknown system
>> variable 'NAMES' at /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line
>> 427.
>> 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
>> /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr:
>> [Wed Feb 10 15:01:53 2010] index.pl: no connection to syslog available
>> 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
>> /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr:
>> [Wed Feb 10 15:01:53 2010] index.pl: - unix dgram connect: Socket
>> operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line 63
>>
>> Here is what I am using
>>
>> r...@zotrs# cat /etc/release
>> Solaris 10 10/09 s10x_u8wos_08a X86
>> .....
>> r...@zotrs# perl -v
>>
>> This is perl, v5.10.1 built for x86-solaris-thread-multi
>> (with 2 registered patches, see perl -V for more detail)
>> ....
>>
>> OTRS 2.4.7 Source Downloaded from otrs.org
>>
>> Modules:
>> o CGI............................ok (v3.45)
>> o Date::Pcalc....................ok (v1.2)
>> o Date::Format...................ok (v2.24)
>> o DBI............................ok (v1.607)
>> o DBD::mysql.....................ok (v4.013)
>> o Digest::MD5....................ok (v2.39)
>> o Crypt::PasswdMD5...............ok (v1.3)
>> o LWP::UserAgent.................ok (v5.829)
>> o Encode::HanExtra...............Not installed! (Optional - Required to
>> handl
>> e mails with several Chinese character sets.)
>> o IO::Scalar.....................ok (v2.110)
>> o IO::Wrap.......................ok (v2.110)
>> o MIME::Base64...................ok (v3.08)
>> o Mail::Internet.................ok (v2.04)
>> o MIME::Tools....................ok (v5.427)
>> o Net::DNS.......................ok (v0.66)
>> o Net::POP3......................ok (v2.29)
>> o Mail::POP3Client...............ok (v2.18 )
>> o IO::Socket::SSL.............ok (v1.31)
>> o Net::IMAP::Simple..............ok (v1.17)
>> o Net::IMAP::Simple::SSL......ok (v1.3)
>> o Net::SMTP......................ok (v2.31)
>> o Authen::SASL................ok (v2.12)
>> o Net::SMTP::SSL..............ok (v1.01)
>> o Net::LDAP......................Not installed! (Optional - Required
>> for directory authentication.)
>> o GD.............................ok (v2.44)
>> o GD::Text....................ok (v0.86)
>> o GD::Graph...................ok (v1.44)
>> o GD::Graph::lines............ok (v1.15)
>> o GD::Text::Align.............ok (v1.18)
>> o PDF::API2......................ok (v0.73)
>> o Compress::Zlib..............ok (v2.02)
>> o SOAP::Lite.....................ok (v0.710.10)
>> o XML::Parser....................ok (v2.36)
>>
>>
>> What seems to be the problem? Any ideas?
>>
>> Please let me know if I need to supply any other information.
>>
>> Thanks.
>>
>>
>> --
>> Deniz Rende
>> E-mail: [email protected]
>> Phone: +1 (224) 789-UNIX (8649)
>> Mobile: +1 (816) 213-2139
>> Web: http://www.deniz-rende.com/blog
>>
>>
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>
>
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--
Deniz Rende
E-mail: [email protected]
Phone: +1 (224) 789-UNIX (8649)
Mobile: +1 (816) 213-2139
Web: http://www.deniz-rende.com/blog
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