Hi Deniz.
Syslog is the default for OTRS, so if you just remove that from your
Config.pm it will still use it.
Please try and set it explicitly to Logfile by adding these lines to
Config.pm:
$Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
$Self->{'LogModule'} = 'Kernel::System::Log::File';
If setting to file does work, then it's something with the Syslog setup on
your system or the Syslog config in OTRS. Please review the options
available via SysConfig.
--
Michiel Beijen
R&D
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On Thu, Feb 11, 2010 at 1:08 AM, Deniz Rende <[email protected]> wrote:
> Hi Leonardo,
>
> I do have Config.pm files in the following locations:
>
> /opt/otrs/Kernel/Config.pm.dist
> /opt/otrs/Kernel/Config.pm
> /opt/otrs/Kernel/System/Config.pm
> /opt/otrs/Kernel/Modules/AdminSysConfig.pm
>
> I also have syslog enabled in the zone:
>
> r...@zotrs# svcs -a | grep system-log
> online 14:38:47 svc:/system/system-log:default
>
> I commented out
> $Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
> in /opt/otrs/Kernel/Config.pm and restarted the server instance, but I did
> not have any luck.
>
> I am not sure what I am missing here..
>
>
> On Wed, Feb 10, 2010 at 3:56 PM, Leonardo Certuche <
> [email protected]> wrote:
>
>> Hi,
>>
>> Just shooting in the dark here:
>>
>> Syslog is not the only option to store OTRS logs, at the point you
>> reached, I guess you already have a Config.pm file, have you checked it?
>> mine looks like this and I'm using syslog, I guess if you don't have syslog
>> enabled on your box, you could get rid of the second line and then run again
>> installer.pl to see what happens
>>
>> $Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
>> $Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
>>
>> Hope it helps,
>>
>> Leonardo Certuche
>>
>>
>> On Wed, Feb 10, 2010 at 4:11 PM, Deniz Rende <[email protected]>wrote:
>>
>>> Hi Folks,
>>>
>>> I installed otrs on a Solaris 10 x86 zone with ActivePerl 5.10 solaris
>>> pkg. The installation went smoothly and I was able to set up mysql database
>>> through gui. At the end of the 4'th step, when I try to go to the link
>>> provided, I face with the following error:
>>>
>>> Software error:
>>>
>>> no connection to syslog available
>>> - unix dgram connect: Socket operation on non-socket at
>>> ../..//Kernel/System/Log/SysLog.pm line 63
>>>
>>> For help, please send mail to this site's webmaster, giving this error
>>> message and the time and date of the error.
>>>
>>>
>>> I did some search on the list but I could not find an answer to solve the
>>> problem.
>>>
>>> I am using Sun Java Web Server 7.0 and I have the following warnings from
>>> the error logs:
>>>
>>> 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
>>> /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385:
>>> stderr: [Wed Feb 10 15:01:53 2010] index.pl: DBD::mysql::db do failed:
>>> Unknown system variable 'NAMES' at
>>> /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 427.
>>> 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
>>> /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385:
>>> stderr: [Wed Feb 10 15:01:53 2010] index.pl: no connection to syslog
>>> available
>>> 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
>>> /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385:
>>> stderr: [Wed Feb 10 15:01:53 2010] index.pl: - unix dgram connect:
>>> Socket operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line 63
>>>
>>>
>>> Here is what I am using
>>>
>>> r...@zotrs# cat /etc/release
>>> Solaris 10 10/09 s10x_u8wos_08a X86
>>> .....
>>> r...@zotrs# perl -v
>>>
>>> This is perl, v5.10.1 built for x86-solaris-thread-multi
>>> (with 2 registered patches, see perl -V for more detail)
>>> ....
>>>
>>> OTRS 2.4.7 Source Downloaded from otrs.org
>>>
>>> Modules:
>>> o CGI............................ok (v3.45)
>>> o Date::Pcalc....................ok (v1.2)
>>> o Date::Format...................ok (v2.24)
>>> o DBI............................ok (v1.607)
>>> o DBD::mysql.....................ok (v4.013)
>>> o Digest::MD5....................ok (v2.39)
>>> o Crypt::PasswdMD5...............ok (v1.3)
>>> o LWP::UserAgent.................ok (v5.829)
>>> o Encode::HanExtra...............Not installed! (Optional - Required
>>> to
>>> handl
>>> e mails with several Chinese character sets.)
>>> o IO::Scalar.....................ok (v2.110)
>>> o IO::Wrap.......................ok (v2.110)
>>> o MIME::Base64...................ok (v3.08)
>>> o Mail::Internet.................ok (v2.04)
>>> o MIME::Tools....................ok (v5.427)
>>> o Net::DNS.......................ok (v0.66)
>>> o Net::POP3......................ok (v2.29)
>>> o Mail::POP3Client...............ok (v2.18 )
>>> o IO::Socket::SSL.............ok (v1.31)
>>> o Net::IMAP::Simple..............ok (v1.17)
>>> o Net::IMAP::Simple::SSL......ok (v1.3)
>>> o Net::SMTP......................ok (v2.31)
>>> o Authen::SASL................ok (v2.12)
>>> o Net::SMTP::SSL..............ok (v1.01)
>>> o Net::LDAP......................Not installed! (Optional - Required
>>> for directory authentication.)
>>> o GD.............................ok (v2.44)
>>> o GD::Text....................ok (v0.86)
>>> o GD::Graph...................ok (v1.44)
>>> o GD::Graph::lines............ok (v1.15)
>>> o GD::Text::Align.............ok (v1.18)
>>> o PDF::API2......................ok (v0.73)
>>> o Compress::Zlib..............ok (v2.02)
>>> o SOAP::Lite.....................ok (v0.710.10)
>>> o XML::Parser....................ok (v2.36)
>>>
>>>
>>> What seems to be the problem? Any ideas?
>>>
>>> Please let me know if I need to supply any other information.
>>>
>>> Thanks.
>>>
>>>
>>> --
>>> Deniz Rende
>>> E-mail: [email protected]
>>> Phone: +1 (224) 789-UNIX (8649)
>>> Mobile: +1 (816) 213-2139
>>> Web: http://www.deniz-rende.com/blog
>>>
>>>
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>>
>>
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>
>
>
> --
> Deniz Rende
> E-mail: [email protected]
> Phone: +1 (224) 789-UNIX (8649)
> Mobile: +1 (816) 213-2139
> Web: http://www.deniz-rende.com/blog
>
>
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