Hi Mark,
Yes, in the you have to open the Defaults.pm and copy the sections that
correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste
them into the Config.pm and uncomment the line for customer company
support (CustomerCompanySupport => 1,) in Config.pm and you are done!
I hope this helps :-)
Regards,
Elva
On 11/18/2010 3:49 PM, Mark Shepard wrote:
> Elva -
> Is there an option that must be set to have this dropdown displayed if I'm
> running v3.0.1? From Admin --> Customer Companies, I set up a few unique
> companies. If I then go to Admin --> Customers --> Add Customer, the
> "CustomerID" field is just a normal text entry field... not a dropdown.
> Thoughts?
>
> Thanks,
> Mark
>
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jober
> Mijares
> Sent: Thursday, November 18, 2010 2:39 PM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Customer Company
>
> Thanks
>
> I work with the version 2.4.7
>
> But how i make the link between the company and the client.
>
> Sorry but i don't find the option
>
>
>
> --- El mié, 11/17/10, Elva Novoa <e...@otrs.com> escribió:
>
> De: Elva Novoa <e...@otrs.com>
> Asunto: Re: [otrs] Customer Company
> A: "User questions and discussions about OTRS." <otrs@otrs.org>
> Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm
> On 11/16/2010 1:51 PM, Jober Mijares wrote:
>> Then, maybe i'm confused but I thought that the function of the company
>> client, is link several customers in just one company.
> Hi Jober,
>
> Actually you are right in the definition of Customer Company. You should
> be able to create more than one customer with the same company, but you
> need to add customer companies first. What version of OTRS are you
> using? In OTRS 3.0.1, this field (CustomerID) was changed to be a
> drop-down when you are adding a new customer, so that you can select a
> company from the registered ones.
>
> I hope this helps!
>
> Regards,
> Elva
>
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--
Elva María Novoa del Toro
Research & Development
OTRS Lab, S.A. de C.V.
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