Escalate higher. This is a ridiculous argument by some clueless Sunsolve engineer.
On Tue, Mar 9, 2010 at 12:01 AM, Scott A. Severtson <[email protected]> wrote: > All, > > Per Sun's support engineer: > > --- > PCA is not a supported way to apply patches and it must be used at the > user's own risk. > > This system is not supportable. I recommend we close this case and ask the > customer to use upgrade media to return to a supportable state. If the issue > persists you or he can open a new case referencing this original. > --- > > That's fantastic. > > --Scott > > On 03/08/2010 05:05 PM, Scott A. Severtson wrote: > > Alan, > > We have a case open with Sun (#72559404), which you may want to > reference. They've done some diagnostics, and have some clues, but > nothing definitive yet. > > All the machines involved run Postgres within a zone, regardless if the > patch was successful or not. > > However, I'm glad to know I'm not crazy :) > > --Scott > > On 03/08/2010 04:55 PM, Alan Wilson wrote: >> >> >>> Has anyone else successfully deployed 142901-05? Any ideas what we're >>> doing wrong? >>> Many thanks, >>> --Scott Severtson >>> >> >> We're having exactly the same issue as you.... >> >> The patch installed fine on one x4140 but not the other. >> >> We had exactly the same symptoms as you. >> >> The only difference is the problem server runs postgres. >> >> Is that the case with you? >> >> Our solaris support people recommended we open a >> support case with Sun. >> >> Alan >> >> >> >> >
