Scott A. Severtson wrote:
Per Sun's support engineer:
PCA is not a supported way to apply patches and it must be used
at the user's own risk.
But patchadd is a supported way to apply patches, and that's exactly
what's being used by PCA. PCA never tried to install patches on its own,
actually it never touches any file which belongs to the OS.
And even if PCA might not be officially supported by Sun, it's
referenced in various locations and documents by Sun, like for example here:
http://www.sun.com/bigadmin/patches/solaris/patch-tools.jsp
This system is not supportable. I recommend we close this case and
ask the customer to use upgrade media to return to a supportable
state. If the issue persists you or he can open a new case
referencing this original.
That's an affront to a customer paying for support, having a serious
problem with his system.
It's wonderful: Sun wasn't able to provide to a usable patch
administration tool for a long time, and everbody who uses a working,
free application is being outlawed and barred from support.
Martin.
