I agree with the comment about not mentioning pca when you open a case just because the it simplifies the process. However, I agree with Ben, now that the ticket is open and you have a server down, I would push for what you pay for. You are not asking anyone to fix pca. I would also point out Martin's reference.
-----Original Message----- From: pca-boun...@lists.univie.ac.at [mailto:pca-boun...@lists.univie.ac.at] On Behalf Of David Stark Sent: Tuesday, March 09, 2010 5:15 AM To: PCA (Patch Check Advanced) Discussion Subject: Re: [pca] Patch 142901-05: installation woes On 09/03/2010 06:51, Ben Taylor wrote: > Escalate higher. This is a ridiculous argument by some clueless > Sunsolve engineer. The first rule of PCA is: You do not talk about PCA to Sun support. I wouldn't bother escalating. It sounds like he's hit a backline OS engineer, and said engineer has taken the hump. Close the case, then open a new one and hopefully you'll get a different backline engineer that hasn't seen the previous ticket. Tell him/her that you're using patchadd to add 142901-05. Observe the first rule of PCA at all times. Dave > On Tue, Mar 9, 2010 at 12:01 AM, Scott A. Severtson > <scott.severt...@digitalmeasures.com> wrote: >> All, >> >> Per Sun's support engineer: >> >> --- >> PCA is not a supported way to apply patches and it must be used at the >> user's own risk. >> >> This system is not supportable. I recommend we close this case and ask the >> customer to use upgrade media to return to a supportable state. If the issue >> persists you or he can open a new case referencing this original. >> --- >> >> That's fantastic. >> >> --Scott >> >> On 03/08/2010 05:05 PM, Scott A. Severtson wrote: >> >> Alan, >> >> We have a case open with Sun (#72559404), which you may want to >> reference. They've done some diagnostics, and have some clues, but >> nothing definitive yet. >> >> All the machines involved run Postgres within a zone, regardless if the >> patch was successful or not. >> >> However, I'm glad to know I'm not crazy :) >> >> --Scott >> >> On 03/08/2010 04:55 PM, Alan Wilson wrote: >>> >>> >>>> Has anyone else successfully deployed 142901-05? Any ideas what we're >>>> doing wrong? >>>> Many thanks, >>>> --Scott Severtson >>>> >>> >>> We're having exactly the same issue as you.... >>> >>> The patch installed fine on one x4140 but not the other. >>> >>> We had exactly the same symptoms as you. >>> >>> The only difference is the problem server runs postgres. >>> >>> Is that the case with you? >>> >>> Our solaris support people recommended we open a >>> support case with Sun. >>> >>> Alan >>> >>> >>> >>> >> >
