William Robb mused: > > > ----- Original Message ----- > From: "John Francis" > Subject: Re: Pro cameras again.....SHEESH. was: Re: New Guy > > > > > While not suggesting that Pentax support comes anywhere near > > that of Canon (who have dedicated repair staff on-site at most > > major events, together with masses of free loaner equipment), > > I have to say I was more than satisfied with the expedited > > service I got for my MZ-S to (correct the film advance problem); > > I was able to get the problem fixed, and the camera back in my > > hands, before an upcoming trip to Europe. > > > > > > The problem is that Pentax worldwide is all over the map on customer > care. > If Pentax USA has managed to get their act together finally, thats > great. > How will they be in 2006? > Like they were in 2003, when everyone who dealt with them was > complaining?
To clarify - this was when I originally got the MZ-S, which was as soon as it was released in the USA. Only the very earliest production models had the problem with overlapping frames. That's well before 2003 - probably 2001. > Consistency of support is critical. > > William Robb And there, certainly, Pentax USA could show improvement.
