On 20 May 2010 14:48, Christian Skofteland <pterali...@aim.com> wrote: > On Wed, May 19, 2010 at 08:13:43PM +0200, eckinator wrote: >> 2010/5/19 Christian Skofteland <pterali...@aim.com>: >> > >> > I bought my G11 a few weeks ago at BestBuy in Virginia. While in New York >> > on business I accidentally spilled a collegues >> > cocktail all over it. Needless to say it stopped working. I went back to >> > BestBuy on my return, after gathering the >> > original receipt and packaging, and told the return clerk that the camera >> > "stopped working after a week." >> > He appologized and replaced the camera without asking any further >> > questions. >> >> Can't believe you did that. Hate to step on your or anyone's toes but >> instead of taking responsibility you ripped them off and knew so. >> >> -- >> PDML Pentax-Discuss Mail List >> PDML@pdml.net >> http://pdml.net/mailman/listinfo/pdml_pdml.net >> to UNSUBSCRIBE from the PDML, please visit the link directly above and >> follow the directions. > > No. I disagree. I was in customer service for a decade or so. The customer > is always right and you never say "no." > > There are stories of retail clothing stores taking snow tires in exchanges > from customers. I worked in the hotel business and never said "no" even > though I knew the hotel guests were full of shit and I pounded it into my > employees head that they should never say "no." > > The guy at BestBuy could have asked what happened but as a good customer > service person he did not. I'm a terrible liar and I would have confessed if > asked if it got wet. I totally take responsibility for wrecking the camera > as I've admitted to what happened here and to all my friends and family. i > made an attempt to recover my loss and was successful. My conscience is > clear.
Very interesting perspective. Is this common practice? -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
