I understand that you are caring and sharing - but, why are you telling them all that. Focus on the phone - tell them what they want to hear and get it done.
Take my advice, my country men invented bureaucracy, read Kafka and comply. just my 2c, Tomas On Tue, 2022-09-20 at 20:27 -0500, Chuck Hast wrote: > Folks, > This does not have anything to do with Linux but I figure > that if there are folks who may know how to deal with > this one it will be here. > Both my wife and I have Google Fi as our cell service. > It has worked well for us up until now. > She is presently in Costa Rica as the executor of her > dad's estate. He passed on in January this year. > She cannot leave the country until the job of the > executorship has been taken care of, the judge has > even ordered her imigration data to see if she has > left the country for any amount of time. > > > She has a Pixel 5a 5g. The mother board died on it > she shipped it back to me so I could get it taken care > of. I called Google as it is under warranty and she > has also been paying insurance for it. > > After much ado about confirming who she is we finally > got all of that straight last Saturday. The CSR got all > of the information and told her that they were going to > email her a RMA form to fill out. She never got it. > On investigating we got the following email from them. > > Hi Iliana, > > Thank you for contacting Google Fi support! > > I see that you are looking for an email with RMA details for the > replacement device. I have checked the details with the device IMEI: > **********0980 and see that the replacement has not been processed yet. As > you are outside the US, even though we process the RMA, you will not be > able to order the replacement device. Hence, we request you to contact us > again once you are back in the US, we will help you with the replacement. > > If you have any further questions, feel free to reply to this email or > contact us over Chat > <https://support.google.com/fi/contact/chat_fi_tech_support?hl=en&cfnti=escala > tionflow.chat&cft=1&visit_id=637941340777729407-4011495741&rd=1> > (click > on this link, enter your details and click on submit to initiate a chat > request) or Phone (1-844-Talk2Fi) available with a limited team. > > We're here to support 24/7! > She sent an email explaining that she was there dealing > with the death of her father and that she was not able to > leave the country until the executorship had been taken > care of. > > She got about the same reply on that they were sorry about > her loss. > > She has pointed them to her purchase history on Google > Store and the fact that her home address is still here in > the USA and it is the same address that the used to ship > the phones and other items too. > > I am trying to sort this out, I have tried to find other ways > to contact someone above these call centers in the Philippines > and India, but to no avail. They cannot seem to understand > that they are not sending the device out of the country > just to her home address. > > Sorry to make this so long but a lot of you have to deal with > some of these big tech folks and hope someone can give > me somewhere to aim. > > >
