I had to call Comcast once about a connection problem. They started with the script, I interrupted and said I was a Senior Systems Programmer at Intel Corporation, please just tell me what you want me to test and I will do that. The response was great, "thank goodness, someone intelligent, lets start with a trace route."
On Wed, Sep 21, 2022 at 9:22 PM Ben Koenig <techkoe...@protonmail.com> wrote: > Scripted tech support strikes again. > > https://xkcd.com/806/ > > -Ben > Sent from ProtonMail mobile > > -------- Original Message -------- > On Sep 21, 2022, 5:35 PM, Chuck Hast wrote: > > > UPDATE. Google finally relented and told my wife that they were going to > send the device to her home address. Now we are just awaiting the RMA info > page to answer any other questions they may have. I guess someone finally > READ the data and realized that her address was in the USA. Again thank you > for all of the recommendations. On Wed, Sep 21, 2022 at 9:53 AM Chuck Hast > wrote: > I want to thank all of you for your information, each was a > > nugget to be mined... One thing that I had not thought about > was the FCC. > A good friend of mine had an issue quite similar > to this with another > carrier, they were giving him the same > run around. He got fed up, being a > lawyer he looked at the > options saw that a call to the FCC might take > care of it, sure > enough he made his call gave this information, next day > he > got a call from someone very high up in the carriers org asking > how > that the issue could be resolved, he told the fellow what > he was trying > to get done and it was taken care of in minutes. > So that maybe the route > I will take. > > Daniel, regarding having to use guile to deal with these > people > remember my wife has been paying her Fi account every month > she > has been paying her monthly bill for the phone purchase > every month, and > she has been paying phone insurance every > month. For them to say they > cannot send the phone to her > USA address because it is out of the country > is not only outrageous > but denying her the legal and proper use of the > service she is > paying for. That is I believe in some circles called theft > or theft > of services. Under that situation, you do what you have to > withing > the bounds of decency to recover your lost property. > > I do not > like to lie but I do not like to have things stolen from > me. > > -- Chuck > Hast -- KP4DJT -- I can do all things through Christ which strengtheneth > me. Ph 4:13 KJV Todo lo puedo en Cristo que me fortalece. Fil 4:13 RVR1960
