I want to thank all of you for your information, each was a nugget to be mined... One thing that I had not thought about was the FCC. A good friend of mine had an issue quite similar to this with another carrier, they were giving him the same run around. He got fed up, being a lawyer he looked at the options saw that a call to the FCC might take care of it, sure enough he made his call gave this information, next day he got a call from someone very high up in the carriers org asking how that the issue could be resolved, he told the fellow what he was trying to get done and it was taken care of in minutes. So that maybe the route I will take.
Daniel, regarding having to use guile to deal with these people remember my wife has been paying her Fi account every month she has been paying her monthly bill for the phone purchase every month, and she has been paying phone insurance every month. For them to say they cannot send the phone to her USA address because it is out of the country is not only outrageous but denying her the legal and proper use of the service she is paying for. That is I believe in some circles called theft or theft of services. Under that situation, you do what you have to withing the bounds of decency to recover your lost property. I do not like to lie but I do not like to have things stolen from me.
