I just discussed this also with a friend who does CSR for AWS. He told me the same thing as Wes, so we are going to go that route.
Hecha la ley, hecha la trampa... On Tue, Sep 20, 2022 at 9:40 PM Bill Barry <waba...@gmail.com> wrote: > On Tue, Sep 20, 2022 at 9:31 PM Chuck Hast <wch...@gmail.com> wrote: > > > I wonder how much of this they keep. She has already > > tried to explain that as executor she cannot leave the > > country until the job is done. I had thought about doing > > that but wonder if someone would then challenge based > > on her previous statements. > > > > > > On Tue, Sep 20, 2022 at 8:57 PM wes <p...@the-wes.com> wrote: > > > > > On Tue, Sep 20, 2022 at 6:27 PM Chuck Hast <wch...@gmail.com> wrote: > > > > > > > Folks, > > > > This does not have anything to do with Linux but I figure > > > > that if there are folks who may know how to deal with > > > > this one it will be here. > > > > Both my wife and I have Google Fi as our cell service. > > > > It has worked well for us up until now. > > > > She is presently in Costa Rica as the executor of her > > > > dad's estate. He passed on in January this year. > > > > She cannot leave the country until the job of the > > > > executorship has been taken care of, the judge has > > > > even ordered her imigration data to see if she has > > > > left the country for any amount of time. > > > > > > > > > > > > She has a Pixel 5a 5g. The mother board died on it > > > > she shipped it back to me so I could get it taken care > > > > of. I called Google as it is under warranty and she > > > > has also been paying insurance for it. > > > > > > > > After much ado about confirming who she is we finally > > > > got all of that straight last Saturday. The CSR got all > > > > of the information and told her that they were going to > > > > email her a RMA form to fill out. She never got it. > > > > On investigating we got the following email from them. > > > > > > > > Hi Iliana, > > > > > > > > Thank you for contacting Google Fi support! > > > > > > > > I see that you are looking for an email with RMA details for the > > > > replacement device. I have checked the details with the device IMEI: > > > > **********0980 and see that the replacement has not been processed > yet. > > > As > > > > you are outside the US, even though we process the RMA, you will not > be > > > > able to order the replacement device. Hence, we request you to > contact > > us > > > > again once you are back in the US, we will help you with the > > replacement. > > > > > > > > If you have any further questions, feel free to reply to this email > or > > > > contact us over Chat > > > > < > > > > > > > > > > https://support.google.com/fi/contact/chat_fi_tech_support?hl=en&cfnti=escalationflow.chat&cft=1&visit_id=637941340777729407-4011495741&rd=1 > > > > > > > > > (click > > > > on this link, enter your details and click on submit to initiate a > chat > > > > request) or Phone (1-844-Talk2Fi) available with a limited team. > > > > > > > > We're here to support 24/7! > > > > She sent an email explaining that she was there dealing > > > > with the death of her father and that she was not able to > > > > leave the country until the executorship had been taken > > > > care of. > > > > > > > > She got about the same reply on that they were sorry about > > > > her loss. > > > > > > > > She has pointed them to her purchase history on Google > > > > Store and the fact that her home address is still here in > > > > the USA and it is the same address that the used to ship > > > > the phones and other items too. > > > > > > > > I am trying to sort this out, I have tried to find other ways > > > > to contact someone above these call centers in the Philippines > > > > and India, but to no avail. They cannot seem to understand > > > > that they are not sending the device out of the country > > > > just to her home address. > > > > > > > > Sorry to make this so long but a lot of you have to deal with > > > > some of these big tech folks and hope someone can give > > > > me somewhere to aim. > > > > > > > > > > > I do this sort of thing all the time. I do not think there will be an > > > honest way to resolve this. I would just start a chat with them and say > > "my > > > name is Iliana and I'm back at home now, please send the RMA." they'll > > send > > > it to you, you'll ship the phone, they'll ship it back to you, you'll > > ship > > > it back to costa rica. problem solved. > > > > > > or, Iliana can start the chat herself and make the same claim. > > > > > > if neither of you is willing to go this route, the next thing to try > > would > > > be to call in, and just ask for a supervisor. tell them there's a > dispute > > > about the RMA situation or something, but don't give specifics, as they > > > will just insist on giving you the same answer. this is not likely to > > work > > > but is your best bet. > > > > > > -wes > > > > > > > > > -- > > > > Chuck Hast -- KP4DJT -- > > I can do all things through Christ which strengtheneth me. > > Ph 4:13 KJV > > Todo lo puedo en Cristo que me fortalece. > > Fil 4:13 RVR1960 > > > > Or just send her some cheap replacement phone and resolve everything when > she gets back. There are plenty of cheap phones that work with Fi and it is > easy to set one up. > > Bill > -- Chuck Hast -- KP4DJT -- I can do all things through Christ which strengtheneth me. Ph 4:13 KJV Todo lo puedo en Cristo que me fortalece. Fil 4:13 RVR1960
