It was 11/2/04 8:12 pm, when Mark Johann wrote:

 
> The only free phone support they offer here in the USA that I'm aware of,
> and what was told to me by Adobe, is for installations only.  All support is
> via a paid service contract.

Mark 

I may have misread the documentation. As I said, I have never used the
service so have not followed it through as you have.

They mention person-to-person phone support that is complementary and also
CustomerFirst portfolio service. Maybe they mean paid support when they say
"portfolio service?"...


Shangara Singh.
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