So the answer in an ideal world is:
'Oh, I'm sorry.  We use standards based Internet email.  This is what
 has allowed people at different companies with different servers
 to talk to each other.  You're using a "microsoft" mail tool which
 is in too many ways proprietary and broken."
 We'd be happy to provide you with Microsoft Exchange service for only
 $30/user/month (a tad more than gartner puts its cost at).
 Or you can download $ListOfPopClients from our web server for free.

   Thanks so much.
'

(as I said, ideal world...)



Quoting Justin C. Darby ([EMAIL PROTECTED]):
> I would just like to comment that we, as a ISP, have had this problem
> with several Outlook clients that leave mail on the server.
> 
> We have not been able to figure out why, it goes across multiple
> versions of both Outlook, Outlook Express, and Windows. It is possible
> that it happens with non-Outlook clients, but the majority of our
> customer base (10,000+ pop accounts) runs Outlook.
> 
> It seems to get worse if more mail is left on the server (e.g. several
> thousand messages), which leads me to believe it's a client error and
> not a server one, but who knows. It's more evident when the customer has
> one client set to delete mail and one client set to leave it, e.g.
> delete at home and leave it at work. I'd say most of the complaints
> about it are in that situation.
> 
> Over the last year we've received at least 20 complaints, we use
> qpopper4 under Linux with Exim as an MTA. Sometime mid-year we switched
> to Exim from Sendmail, It would be safe to say all of the complaints
> happened while we were running Sendmail. Maybe that's a clue?
> 
> Justin C. Darby
> 
> -----Original Message-----
> From: Randall Gellens [mailto:[EMAIL PROTECTED]] 
> Sent: Friday, January 31, 2003 2:04 PM
> To: Doryce Moore; Subscribers of Qpopper
> Subject: Re: Messages downloading multiple times
> 
> 
> At 4:48 PM -0500 1/29/03, Doryce Moore wrote:
> 
> >  I am running Qpopper 4.0.3 on Solaris 8 using statistics logging.
> > Randomly some users are getting messages re-downloaded.  The 
> > statistics show 0 messages, and a 0 file length when this happens.
> 
> Is that statistic from the end of the session that downloaded the 
> duplicate, or the end of the previous session?
> 
> >  The next "pop" resets the number of messages to that in the mail
> > spool and the file length is the same as ls -l /var/mail/username. 
> > Is this a corrupt cache file when leaving mail on the server?
> 
> Is it possible to obtain a debug trace of this happening?
> 
> Does it only happen with certain clients?  If so, which one(s)?
> 
> Is there anything unusual about your configuration, such as spools or 
> cache files or temp spools on NFS volumes?
> 
> 
> -- 
> Randall Gellens
> Opinions are personal;    facts are suspect;    I speak for myself only
> -------------- Randomly-selected tag: ---------------
> Oh, dear, where can the matter be
> When it's converted to energy?
> There is a slight loss of parity.
> Johnny's so long at the fair.

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