> Come right out and say it. It is Norton AV isn't it? > Our customers frequently have that problem and the cause is nearly always > Norton AV.
Norton's is certainly *one* of the culprits :) I didn't say any names because I'm not sure which virus scanners *don't* cause the problem, rather than which ones do. For example we've seen the same problem with McAffee, so it's not just Nortons. Regards, Simon > > Martyn Routley > ----------------------------------------------------------------- > InvictaWiz - The Internet in Plain English, Guaranteed > http://www.invictawiz.com > [EMAIL PROTECTED] > phone: 08707 440180 > fax: 08707 440181 > Ask us about our online Antivirus and Junk mail scanning service. > Ask us how you could save money on your telephone bill. > ----------------------------------------------------------------- > > -----Original Message----- > From: Simon Byrnand [mailto:[EMAIL PROTECTED] > Sent: 22 December 2003 23:12 > To: Kevin M. Barrett; Subscribers of Qpopper > Subject: RE: Messages downloading multiple times > > > At 17:59 22/12/2003 -0500, Kevin M. Barrett wrote: >>In this case there is no quota and the user has 40 msg in the inbox but >>this is the only one that is being downloaded time after time. And there >>have been messages received after this one was and those do not get >>downloaded again. Very weird if you ask me. >> >>Also I'm running Qpopper (version 4.0.5) on a RH Linux 9.0 server. The >>client is running on a Sony Notebook XP and Outlook 2003 >> >>Thanks for any insight anyone can provide. > > I havn't been following this thread closely, but are they using Outlook > Express and/or a virus scanner which intercepts their email client (pop3 > proxy) ? > > If so there's your problem. Both Outlook Express and some email virus > scanning software are buggy and hang on downloading *some* particular > messages. I've never quite been able to determine *what* it is about the > messages that they don't like, but I have been able to reproduce it > reliably - it will always stop on the same message. > > Apart from telling them to change to better email software and/or > different > virus scanning software the only "solution" is to delete the offending > message via a webmail interface. > > IMHO it's not a qpopper bug or problem at all... > > Regards, > Simon > >
