Hello William Sorry for the issues and troubles. I have forwarded your concerns on to the responsible parties. I have requested additional bolts which once I receive them I will send them on to you. Take Care Sir
From: RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org> On Behalf Of William Miller Sent: Saturday, December 1, 2018 1:47 PM To: RE-wrenches <re-wrenches@lists.re-wrenches.org> Subject: [RE-wrenches] Radian orders hardware problems ** [EXTERNAL EMAIL] - Please report any suspicious attachments, links, or requests for sensitive information to the Help Desk. ** ________________________________ Wrenches: I am reaching out to this group to see if anyone is having the problems we are. At least 50% of the Radian inverters and/or GSLC cabinets we order arrive missing some part or piece required to install the inverter. Sometimes it is one or more of the bus bars to connect the main DC breaker to the inverter, sometimes it is one of the 8mm nuts required on these bus bars, and the most recent order, and on our most recent order, one of the inverters was missing the 8mm bolts and washers required to connect the bus bars to the inverter plus and minus ports. We have been having this problem for years. Has anyone else experienced this, or is it just me? Also, the shunts provided in the GSLC cabinets are crap. It used to be the shunts had a solid base. Now the bases are hollow. We use to see these shunt bases cracked almost 100% of the time in shipping because the long, cantilevered negative bus bar was entirely supported at one end by the shunt. Any modest bump on the GSLC cabinet broke the shunt. Now we receive them intact because Alpha has stopped installing the shunt prior to shipping. The problem persists, however, because if you put the slightest pressure on the negative bus bar to align the holes to install the bolts (if they arrive), minimal strain in the base of the shunt cracks it. See the photos below of the old versus new style shunt. Each of these problems slows down an install and creates frustration. This persistent pattern is really not acceptable. Lones, please investigate these problems and let us know if they can be rectified. And please, send me a set of the 8mm bolts. Thank you, William Miller [Gradient Cap_mini] Lic 773985 millersolar.com<http://www.millersolar.com/> 805-438-5600
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