Hi, This system is not tied into Optics. Merchant Marine retiree and he
did not see the value in that. If it ran on steam, he might have gone
for it.
I will check the hub. It is the original hub (11 years old). I have a
system of the same vintage (w/r to Hub) and it is displaying correctly.
I'll bring a bunch of spare cables and see if that is the issue. Thank
you, Chris
On 2/18/2022 8:15 AM, Mac Lewis wrote:
Hi Chris,
What type of charge controller is it? Older charge controllers seem
to have issues interacting with the Mate 3s perfectly. Oddly, many
times it will report the data OK to OpticsRE. Which Hub do you have?
Mate 3s needs to be paired to a Hub 10.3. Also, you may try changing
ports in the Hub and of course cables.
Good luck
On Fri, Feb 18, 2022 at 6:10 AM Christopher Warfel
<cwar...@entech-engineering.com> wrote:
We are having our own issues with one project that we just
converted from a Mate2 that failed to a Mate3S. The charge
controller settings contain none of the data that we have
programmed in. We have made 4 trips to the site on the
recommendation of Outback to try the sometimes really odd ideas on
how to troubleshoot from them. We initially went to their forum to
get better technical support, and they directed us to submit a
"trouble ticket" via their website, which sent us on this goose
chase. My own system is very similar to this customers and my
Mate3S displays properly. Long story short, we have not been able
to get the display of this part of the device to work properly.
We have sent 20 pictures to Outback to show this and the person at
the other end seems unable to grasp that this is the issue.
Please remove this picture if you respond to save file space.
On 2/17/2022 1:49 PM, Dana Orzel wrote:
My Mat3 goes blank on a semi regular basis, I have not notated
the frequency.
Perhaps someone from Outback who is on the list would care to
comment? Anyone from OutBack on this?
Dana Orzel Great Solar Works, Inc.
*C - 208.721.7003 d...@solarwork.com*
Idaho Contractor - # 028765 Idaho PV # 028374
NABCEP # 051112-136 www.greatsolarworks.com
<http://www.greatsolarworks.com>
_"Responsible Technologies for Responsible People since 1988" ___
*P*Please consider the environment before printing this email.
*From:* RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org>
<mailto:re-wrenches-boun...@lists.re-wrenches.org> *On Behalf Of
*Nick A Lucchese
*Sent:* Thursday, February 17, 2022 11:28 AM
*To:* RE-wrenches <re-wrenches@lists.re-wrenches.org>
<mailto:re-wrenches@lists.re-wrenches.org>
*Subject:* Re: [RE-wrenches] Mate3s hangups
Hello again,
Perhaps it’s something different since you’re saying “front panel
looks perfectly normal” but it’s difficult for me to think of
any of my sites that don’t experience the Mate3-s freezing up
from time to time requiring a quick disconnect and reconnect of
the Cat5 cables. Some sites do seem more frequent than others but
overall I’ve just come to accept this and be sure to provide my
clients with a tutorial of how to fix when I walk them through
the initial commissioning instruction. I point out both places to
unplug and highlight the greater accessibility of the 1st Mate
port in the Hub versus on the back of the Mate often attached to
the wall. Of course nobody remembers when it happens six months
down the line either. I can also tell how often my client
actually pays attention since it’s not uncommon to show up at a
site for something else and discover a frozen Mate3-s. In
general, I’ve just come to expect this and since it’s always
fixed with a couple minute effort I don’t see it as being a major
issue for the majority of my customers.
As far as Hughesnet goes I also have issues at those sites. No
easy way around it. Seems like Opticsre is slightly more stable
than the older Blue Ion 2.0 monitoring though. Next time you
speak with your favorite battery or inverter manufacturer be sure
to express your dislike of this newer trend which does away with
integrated hardware for monitoring. I still have a lot of “old
timers” that can care less to have their monitoring online and
although it makes my life easier the manufacturers need to accept
that there is a large part of the off grid world that does not
have reliable internet nor an age demographic that cares to
navigate this new world of connectivity. There is no substitute
for on site monitoring hardware that displays battery SOC. If an
inexpensive Goal Zero can do it why can’t our favorite $20k
batteries?
Enjoy your day, Nick
On Feb 16, 2022, at 11:23 AM, Kirk Herander
<kirkh@vermont.solar> wrote:
Hello all,
I've had several Mates go offline (refuse to send data) to
the host lately. Totally different sites. The front panel
looks perfectly normal. But they can only be restored by
unplugging the Lan and Hub cables, then a normal reboot will
occur and OpticsRE is restored. Ideas???
--
*Kirk Herander / **kirkh@vermont.solar*
*Owner|Principal, VT Solar, LLC*
*/Celebrating our 31^st Anniversary 1991-2022!!/*
*www.vermont.solar*
<https://nam02.safelinks.protection.outlook.com/?url=www.vermontsolarnow.com&data=02%7C01%7C%7C9f0330d75a244870112408d685311841%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636842843233477645&sdata=0NjyuKeQbEK6245SNnk8X4XnP9Q%2B%2BqtvcALkdDghvk4%3D&reserved=0>
dba Vermont Solar Engineering
802.863.1202
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