Hi Chris, What type of charge controller is it? Older charge controllers seem to have issues interacting with the Mate 3s perfectly. Oddly, many times it will report the data OK to OpticsRE. Which Hub do you have? Mate 3s needs to be paired to a Hub 10.3. Also, you may try changing ports in the Hub and of course cables.
Good luck On Fri, Feb 18, 2022 at 6:10 AM Christopher Warfel < cwar...@entech-engineering.com> wrote: > We are having our own issues with one project that we just converted from > a Mate2 that failed to a Mate3S. The charge controller settings contain > none of the data that we have programmed in. We have made 4 trips to the > site on the recommendation of Outback to try the sometimes really odd ideas > on how to troubleshoot from them. We initially went to their forum to get > better technical support, and they directed us to submit a "trouble ticket" > via their website, which sent us on this goose chase. My own system is > very similar to this customers and my Mate3S displays properly. Long story > short, we have not been able to get the display of this part of the device > to work properly. We have sent 20 pictures to Outback to show this and the > person at the other end seems unable to grasp that this is the issue. > > Please remove this picture if you respond to save file space. > > > > On 2/17/2022 1:49 PM, Dana Orzel wrote: > > My Mat3 goes blank on a semi regular basis, I have not notated the > frequency. > > > > Perhaps someone from Outback who is on the list would care to comment? > Anyone from OutBack on this? > > > > > > > > Dana Orzel Great Solar Works, Inc. > > *C - 208.721.7003 d...@solarwork.com > <d...@solarwork.com>* > > Idaho Contractor - # 028765 Idaho PV # 028374 > > NABCEP # 051112-136 www.greatsolarworks.com > > *"Responsible Technologies for Responsible People since 1988" * > > *P* Please consider the environment before printing this email. > > > > > > *From:* RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org> > <re-wrenches-boun...@lists.re-wrenches.org> *On Behalf Of *Nick A Lucchese > *Sent:* Thursday, February 17, 2022 11:28 AM > *To:* RE-wrenches <re-wrenches@lists.re-wrenches.org> > <re-wrenches@lists.re-wrenches.org> > *Subject:* Re: [RE-wrenches] Mate3s hangups > > > > Hello again, > > > > Perhaps it’s something different since you’re saying “front panel looks > perfectly normal” but it’s difficult for me to think of any of my sites > that don’t experience the Mate3-s freezing up from time to time requiring a > quick disconnect and reconnect of the Cat5 cables. Some sites do seem more > frequent than others but overall I’ve just come to accept this and be sure > to provide my clients with a tutorial of how to fix when I walk them > through the initial commissioning instruction. I point out both places to > unplug and highlight the greater accessibility of the 1st Mate port in the > Hub versus on the back of the Mate often attached to the wall. Of course > nobody remembers when it happens six months down the line either. I can > also tell how often my client actually pays attention since it’s not > uncommon to show up at a site for something else and discover a frozen > Mate3-s. In general, I’ve just come to expect this and since it’s always > fixed with a couple minute effort I don’t see it as being a major issue for > the majority of my customers. > > > > As far as Hughesnet goes I also have issues at those sites. No easy way > around it. Seems like Opticsre is slightly more stable than the older Blue > Ion 2.0 monitoring though. Next time you speak with your favorite battery > or inverter manufacturer be sure to express your dislike of this newer > trend which does away with integrated hardware for monitoring. I still have > a lot of “old timers” that can care less to have their monitoring online > and although it makes my life easier the manufacturers need to accept that > there is a large part of the off grid world that does not have reliable > internet nor an age demographic that cares to navigate this new world of > connectivity. There is no substitute for on site monitoring hardware that > displays battery SOC. If an inexpensive Goal Zero can do it why can’t our > favorite $20k batteries? > > > > Enjoy your day, Nick > > > > > > On Feb 16, 2022, at 11:23 AM, Kirk Herander <kirkh@vermont.solar> wrote: > > > > Hello all, > > > > I've had several Mates go offline (refuse to send data) to the host > lately. Totally different sites. The front panel looks perfectly normal. > But they can only be restored by unplugging the Lan and Hub cables, then a > normal reboot will occur and OpticsRE is restored. Ideas??? > > > > -- > > *Kirk Herander / **kirkh@vermont.solar <kirkh@vermont.solar>* > > *Owner|Principal, VT Solar, LLC* > > *Celebrating our 31st Anniversary 1991-2022!!* > > *www.vermont.solar* > <https://nam02.safelinks.protection.outlook.com/?url=www.vermontsolarnow.com&data=02%7C01%7C%7C9f0330d75a244870112408d685311841%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636842843233477645&sdata=0NjyuKeQbEK6245SNnk8X4XnP9Q%2B%2BqtvcALkdDghvk4%3D&reserved=0> > > dba Vermont Solar Engineering > > 802.863.1202 > > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org > > > > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & > settings:http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other:https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette:http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios:http://www.members.re-wrenches.org > > -- > Christopher Warfel > ENTECH Engineering, Inc. > PO Box 871, Block Island, RI 02807 > 401-466-8978 > <http://entech-engineering.com> > > > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org > > -- Mac Lewis *"Yo solo sé que no sé nada." -Sócrates*
_______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org
