Howie,

  Signature Solar gives there dealers a Tech email address and they are prompt to return communications, I've had several phone communications with them also that mostly went well, a year ago I didn't always get techs with a lot of experience and were less than helpful. I haven't had any failures of any kind yet, they tell me the BMS can be replaced in the field and I'm disappointed there are Wrenches reporting warranty issues.

 I've also worked with the Trophy Battery, they use high quality Eve Cells, when you call the number on the website the owner and designer of the battery answers the phone, Dan Keaton is great at answering questions, the Trophy website has extensive lithium battery information and battery manuals. The battery comes with a 10 year non-prorated warranty and the BMS is replaceable in the field.

 Carl Hansen

On 2024-02-18 1:58 PM, Howie Michaelson via RE-wrenches wrote:
Carl,
Thanks for the update. That is encouraging!
My other major concern at this point is all the very negative comments to be found on the web about Signature's horrible, very bad, no good Tech Support and service.  It is true that the internet is littered with disgruntled comments about anything and everything, but many of these stories (including ones on the wrenches) are fairly specific and disheartening.  I assume by the fact that you continue to install their batteries, that that has not been your experience?

Howie Michaelson


On Sun, Feb 18, 2024 at 3:16 PM Carl Hansen via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:

    Hi Howie,

     I've continued to install EG4 LL V2 batteries for clients, I
    originally purchased a bank of EG4 V1's for my own system to
    experiment with before recommending them to clients, I quickly
    ended up with 7 clients with them and all the installs are
    performing without issues, these are all OFF GRID without comms
    between the battery and inverter, I'm keeping them above freezing
    with insulated battery box's and heating pads when necessary,
    Cooling may be more of an issue in some outdoor shed installs
    because of summer heat in central N.M.

     One thing that came up that had me concerned was Signature solar
    Techs started recommending 3 or 4 deep discharge cycles, down to
    20% SOC when commissioning the batteries, this was so that the BMS
    could learn what the normal operating range would be for the
    battery as to prevent early low voltage shut down events, I
    thought this was going to be too burdensome for off grid clients
    or for me,  a few clients didn't mind doing that commissioning
    recommendation but most haven't done it and there hasn't been any
    issues.

     The EG4 LL V2 has a ten year prorated warranty, it has UL
    ratings, it has fire suppression pads in them that will melt down
    on top of the battery at high temps if they are mounted in a flat
    orientation, I have a few clients with the EG4 rack cabinet but
    most are mounted face up in the original insulated L16 or Surrette
    industrial cell battery box's, Signature solar has said this
    orientation will not void the warranty or effect operation of the
    battery.

      Carl Hansen

      Hansen&Sun Electric  505 470-0770


    On 2024-02-18 10:34 AM, Howie Michaelson via RE-wrenches wrote:

    All,

    Thanks for the thoughts and feedback about EG4 and Lithium in
    general. I'm disappointed to see the overall negative feedback
    about EG4, but not overly surprised. I was hoping to hear from
    folks who previously had decent things to say about them (E.G.
    Peter Giroux, Carl Hansen) would chime in with updated reviews. I
    have been seduced into using relatively new products that
    promised to improve upon "sliced bread" before, only to more
    times than not, end up fruI'strated with wasted time and reputation.

    For our work in VT, LiFePO4 batteries, so far, are enough of an
    improvement over lead acid (particularly for Off-Grid), that if
    the client is willing to spend the money, I encourage them to go
    that route.  There are certainly plenty of on going issues with
    many of these relatively new products, some larger headaches than
    I'm happy about. On balance however, my calculus leans heavily
    toward advantage Lithium. We can make work-arounds for most of
    the immediate problems, and their documentable efficiency and low
    maintenance (along with fewer holes in my clothes) win the
    argument for me.

    I have yet to see a BMS failure, but I'm sure I'll have the
    chance to solve that problem. I'm also annoyed that the inverter
    sales teams have chosen to market the new hybrid inverters as
    compatible with Lead-Acid, because as has been noted, as they
    currently are configured, Lead-Acid management has been a mostly
    a slipshod afterthought. There are several other areas they will
    need to focus before I would deem the ready-for-prime-time.
    However, as best I can tell, there is intense competition for
    market share right now, so if enough of the installer base pushes
    for these necessary changes, they will do there best to
    accommodate us.

    The areas I see needing significant improvements:

      * Rock solid BMS and and battery-inverter communication
        (standard industry wide protocols?)
      * True Lead-Acid programming capabilities
      * More finesse with the AGS controls

    And, again, if anyone has recent positive reports about EG4
    equipment, I'd be happy to hear about them on or off list.

    Howie Michaelson
    Sun Catcher

    On Sat, Feb 17, 2024 at 1:16 PM William Miller via RE-wrenches
    <re-wrenches@lists.re-wrenches.org> wrote:

        Drake:

        I prefer the UnigyII VRLA batteries.  Full river 2 volt L-16s
        are pretty good and they allow one string configuration in
        larger AH settings.

        I agree that as features grow so does complexity.  However
        there is no substitute for good remote monitoring and
        control.  I can understand much better the operation of
        systems with easy access to historic data and I save a
        butt-load of driving.  I wish the Outback and Sunny Island
        files could be obtained remotely for better analysis.

        William

        Miller Solar

        17395 Oak Road, Atascadero, CA 93422

        805-438-5600

        www.millersolar.com <http://www.millersolar.com/>

        CA Lic. 773985

        *From:*RE-wrenches
        [mailto:re-wrenches-boun...@lists.re-wrenches.org] *On Behalf
        Of *Drake Chamberlin via RE-wrenches
        *Sent:* Saturday, February 17, 2024 9:43 AM
        *To:* RE-wrenches
        *Cc:* drake.chamber...@redwoodalliance.org
        *Subject:* Re: [RE-wrenches] EG4 Equipment

        I fully agree that off grid solar has taken a major downturn.
        Once the equipment became software based, the reliability
        dropped. Sure, there are nice features available with these
        cyber enhanced systems, but the cost in reliability makes
        being energy independent off the grid hard to accomplish.

        There are good reports on Samlex products. Has anyone tried
        their new 120/240 split phase units? Are they stack-able yet?

        As far as batteries go, I'm pretty much in the Lead Head
        club, especially for off grid. That being said, lead acid
        batteries, especially AGMs have gotten really expensive and
        it seems the quality isn't what it used to be.

        What is the best AGM battery these days?

        Thanks,

        Drake

        ---

        On 2024-02-16 17:02, Michael Morningstar via RE-wrenches wrote:

            We gave EG4 and Signature another chance after promises
            from their dealer oriented support department that we
            could expect better service from them. We had an EG4 BMS
            crap out a couple months ago after only a few months.
            Lots and lots of communications with Signature and we
            still don't have a BMS or replacement battery. It's been
            a shit show with them. I think we are going to remove
            them and install 3rd party BMS's and find some use for
            them. Maybe donate them. We've only had luck with
            Schneider/Discover pairings in closed loop. A large
            system we did with Sol-Arks never really worked in Closed
            loop, despite Discover coming to the site. Most likely
            it's a Sol-Ark issue, but we've reached Sol-Arks
            technical expertise limits. Even with Schneider/AES,
            there have been some issues that are causing me to
            re-consider Li for offgrid. I just had a conversation
            this morning with a long time off-grid pro and he said
            the same thing. It used to be, we'd install a wet lead
            acid bank and then ten years would pass before hearing
            from the client when it was time for another bank.
            Sometimes fifteen years. Our call backs with systems over
            the last ten years, first with a decline in equipment
            quality and then the switch to Li are costing us too much
            money and causing a lot of heartburn for our clients.
            Rant Over

            On Fri, Feb 16, 2024 at 12:57 PM Howie Michaelson via
            RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:

                Hi All,

                I've searched the archives for info pertaining to EG4
                inverters and batteries. The comments have been
                mostly positive.  I have stayed away from EG4 until
                now in part, for the reason the Michael Morningstar
                suggested last June - that is, they seemed very
                oriented to the DIY market and not real serious
                contenders in the lasting marketplace. However, I was
                at RE+ Boston this week and was quite surprised to
                see that the EG4 18k inverter is, for all I could
                tell, identical to the Fortress Envy 12k, in both
                physical layout as well as menu structure. I have
                very limited experience with the Envy (having just
                installed my 1st one last week, in order to compare
                it to the Sol-Ark 15). I don't have any thoughts
                about it yet, except that the font on the screen is
                quite small and the opening screen is not as
                intuitive as the Sol-Ark, but that might just take
                familiarizing myself more to the Envy (and/or the EG4).

                My question is, for folks who have had either the
                Envy or the EG4 inverters installed for a decent
                period of time, what is your current take on their
                functionality, durability, and for the EG4, the
                quality of support? Also, what experience have folks
                had similarly with the EG4 LLI batteries? I'm not
                unhappy with the Sol-Ark or in general the Fortress
                eVault Max battery, but there are some attractive
                things about the Envy and potentially the EG4 18k,
                and the price point and seemingly smart configuration
                of the EG4 LLI batteries are certainly eye-catching.

                I'm also currently starting to lean toward using
                Lithium batteries and inverters from the same
                manufacturer, as I'm growing weary of the mismatching
                firmware updates that are causing somewhat frequent
                issues between the 2 components. Although the
                inverter/battery integrated units (i.e. Sonen, Tesla,
                etc.) don't seem ideal, since the market is so
                volatile at the moment. If one component fails, I'd
                like the option to replace it with a different brand
                without having to replace the other component as
                well. Using the same manu doesn't necessarily cut
                down the problems, but it certainly will help in the
                troubleshooting process by hopefully having less of
                the "not my problem" or "we haven't seen that
                problem" responses from tech support.

                I really don't like making forays into bleeding-edge
                technologies, so I'm hoping to gain some experienced
                insight.

                Thanks,

                Howie Michaelson

                Sun Catcher

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            Morningstar Electric

            PO Box 1494

            Mount Shasta, CA 96067

            530-921-0560

            mjmornings...@gmail.com

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