-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi, I'm trying to set up a different subject for different queues in the same template (autoreply). This doesn't seem to work:
{ if ($Ticket->QueueObj->Name eq 'Work Queue') { Subject: Helpdesk Job Logged: {$Ticket->Subject} "Output this"; } elsif ($Ticket->QueueObj->Name eq 'Task Queue') { Subject: Support Job Logged: {$Ticket->Subject} "Output that"; } else { "Output other"; } } Is there a way to get this work? Thanks, Giuseppe - -- ____________________________________ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJPKRwCAAoJEAqigArPBfJXFCwH/iHe/oMnhx4fUV3AT4r55VFM PZHTLycb7mgsG1Nd4N0aIV3EQoGLIXe2YH1GaJIHLbs58q49r/fhzghjRYSGAYDt byk1NZGSXbItHwKM5D/cHX6xp/4SYDEeybtgCRbYKI51WsGIc7pX71TRjqQfNspv I5t4Pniq8VweKtl6y46eJiZK2cUVYTFmEy51xd32R+p1i5quw4BXV/oAWhC27+AT TlsNCnGye8BUD7NA0GAcaGzKCyKnMIJDbNm9ye14aEr6D/5+QXD2FoTxldI9EX7p qCUOYC+g4o+rBihSpEK5dUH4pJ3wbidBfI1plMLopkTFLI4BSy/8lXqD4bwQzpA= =OqSg -----END PGP SIGNATURE----- -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012