Try something like
Subject: { if ($Ticket->QueueObj->Name eq 'Work Queue')
{ "Helpdesk Job Logged: {$Ticket->Subject} Output this"; }
elsif ($Ticket->QueueObj->Name eq 'Task Queue')
{ "Support Job Logged: {$Ticket->Subject} Output that"; }
else
{ "Output other"; }
}
In other words, your perl script should return a string.
Gerard
On 2012-02-01 14:18, Giuseppe Sollazzo wrote:
On 01/02/12 13:08, Gerard FENELON wrote:
Hi Giuseppe
what is your definition of "This doesn't seem to work" ? what is
the (bad) behaviour that you are seeing ? Does an email get sent or
not ? What is its subject line and content ? Anything in the logs
?
Gerard
Hi Gerard,
I should have been clearer but I thought it was evident: the "Subject"
line is not valid Perl, so you can't compile a script built that way.
The question is if there's a standard way to add that directive (a
non-Perl one) within the if-clause.
Thanks,
Giuseppe
On 2012-02-01 12:03, Giuseppe Sollazzo wrote:
Hi, I'm trying to set up a different subject for different queues
in the same template (autoreply). This doesn't seem to work:
{ if ($Ticket->QueueObj->Name eq 'Work Queue') { Subject:
Helpdesk Job Logged: {$Ticket->Subject} "Output this"; } elsif
($Ticket->QueueObj->Name eq 'Task Queue') { Subject: Support Job
Logged: {$Ticket->Subject} "Output that"; } else { "Output
other"; } }
Is there a way to get this work?
Thanks, Giuseppe
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