-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On 01/02/12 12:03, Joe Harris wrote: > I am pretty sure you can define that on the queue edit screen. I > set up different subject prefixes per queue when I created them. As > long as it is a per queue difference and not changes within a queue > based on something else. > > Someone correct me if I'm wrong. > > Sent from my mobile device.
Hi Joe, thanks for that. Your suggestion changes only the SubjectTag, though. What I'd like to understand is if my solution can be made to work - or if there's any reason why it shouldn't. I might need to do more versatile stuff than just adapting the Subject in that very simple way, so if there's anyone who can recommend how to do so, please let me know. Thanks, Giuseppe > > On Feb 1, 2012, at 6:03 AM, Giuseppe Sollazzo <gsoll...@sgul.ac.uk> > wrote: > >> > Hi, I'm trying to set up a different subject for different queues > in the same template (autoreply). This doesn't seem to work: > > { if ($Ticket->QueueObj->Name eq 'Work Queue') { Subject: Helpdesk > Job Logged: {$Ticket->Subject} "Output this"; } elsif > ($Ticket->QueueObj->Name eq 'Task Queue') { Subject: Support Job > Logged: {$Ticket->Subject} "Output that"; } else { "Output other"; > } } > > Is there a way to get this work? > > Thanks, Giuseppe > >> - -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012 - -- ____________________________________ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJPKThCAAoJEAqigArPBfJXjiQIAJCAiGyjVuPdmI5qXmRpgKZ9 TAAlcdfM0EUbBw0mamJcscJUbi9Um5n+FfDz6k+UjRceTTzO41O4Vfr60UA1o5t3 SKEZtmizh+jZSAXZm8hojCJC6GKz270XXlGDFkc3GJ65HNnb6KAFzftUAUHT35bv hLYB+urx6JU2rmo4uXMp9bRU3YSPcLMOg5v/jdpyeEarWWUR19WzDbaJix4XcxVG KgCgpojLjP6Y2Y1afzu4MZVShhmJzbpT/w2UGRiwvNtMWrm9ZHSaRMSgmd8KgYLd a3XZEManmvQYrJWvJ7Zsx9x+f56yvW47/lomOlqIK8xkmiLYIxCTm7RfvYJWjRY= =52Sp -----END PGP SIGNATURE-----
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