On Wed, Feb 01, 2012 at 01:55:34PM +0000, Giuseppe Sollazzo wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Hi Gerard, > many thanks - that worked. > > I really need to refresh my Perl... > > Cheers, > Giuseppe > > On 01/02/12 13:49, Gerard FENELON wrote: > > I suspect my proposal is > wrong Try instead > > > > > > Subject: { if ($Ticket->QueueObj->Name eq 'Work > Queue') { "Helpdesk > > > Job Logged: " . $Ticket->Subject . " Output this"; } > elsif > > > ($Ticket->QueueObj->Name eq 'Task Queue') { "Support > Job Logged: " > > > . $Ticket->Subject . " Output that"; } else { "Output > other"; } } > > > > > > Gerard >
Guiseppe - for reference, the syntax Gerard gave you came from the fact that RT's templates are Text::Templates and you can read more about them on CPAN: http://search.cpan.org/dist/Text-Template/lib/Text/Template.pm -kevin
pgprlvhUJ9Sps.pgp
Description: PGP signature
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012