-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On 01/02/12 13:08, Gerard FENELON wrote: > Hi Giuseppe > > what is your definition of "This doesn't seem to work" ? what is > the (bad) behaviour that you are seeing ? Does an email get sent or > not ? What is its subject line and content ? Anything in the logs > ? > > Gerard >
Hi Gerard, I should have been clearer but I thought it was evident: the "Subject" line is not valid Perl, so you can't compile a script built that way. The question is if there's a standard way to add that directive (a non-Perl one) within the if-clause. Thanks, Giuseppe > On 2012-02-01 12:03, Giuseppe Sollazzo wrote: >> Hi, I'm trying to set up a different subject for different queues >> in the same template (autoreply). This doesn't seem to work: >> >> { if ($Ticket->QueueObj->Name eq 'Work Queue') { Subject: >> Helpdesk Job Logged: {$Ticket->Subject} "Output this"; } elsif >> ($Ticket->QueueObj->Name eq 'Task Queue') { Subject: Support Job >> Logged: {$Ticket->Subject} "Output that"; } else { "Output >> other"; } } >> >> Is there a way to get this work? >> >> Thanks, Giuseppe > > -------- RT Training Sessions > (http://bestpractical.com/services/training.html) * Boston March 5 > & 6, 2012 - -- ____________________________________ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJPKTumAAoJEAqigArPBfJXdDgH/A1YiWhrj9/ZutVcvP6pYr+4 dYEYG2kK+usaLVdl5hwsSKhITC7hBvEdHBrNocNbFNJERBMSq6+Uj4SJAWKF7K+c cqc69Uo13VjYjnVECSZVU/NhOG4Xiy0+zJssHmeZN+tDuN7OfBcF309zVfQceveH i/YBNsuc0yY8X9MVnLg4EgymNDZrezfGOJDbLlUDSeD9lDN9SeCvSH0jsRR3UPYq f2N0+88mQp+5KwtR/NMN88fX44uBUk3JOJobIrRPtv3Ti7spocXQBZ6JXP52e7Pi 0XFkbcI3JMTYa9voPKHHD7dxkk7/ToAILXIpRP4cIodlDTlGy7ZNnsLH1HZIhzI= =x7YS -----END PGP SIGNATURE----- -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012