Hi, Marc, Have you got my email? Thanks!
Best Wishes, Brant On Friday, June 3, 2016 at 3:25:40 AM UTC+8, Marc O'Brien wrote: > > Hi Brant, > > We do have insight in to this issue, but we must first confirm the source > of this copy of Scalr Enterprise Edition. Can you please let us know the > sales contact with Scalr who provided you this copy of Enterprise Edition? > If you are in the process of an official evaluation of EE we need to > communicate and support through the correct channels with your sales > contact. > > Many thanks, > Wm. Marc O'Brien > Scalr Technical Support > > > On Thursday, June 2, 2016 at 12:54:15 PM UTC-6, Brant Fortest wrote: >> >> Hi, Marc, >> Just checked again, we have no support for this edition. We're still >> evaluating it. >> 1st, I want to make sure that our version now - 5.11.18(6 Apr 2016) is >> in the safe zone that wouldn't cause this stuck snapshot issue in china >> region. >> 2nd, I just tried to build an image again, the same problem occurred, and >> I've attached those log files from the aws china instance. Please take a >> look. >> Thanks! >> >> >> Best Wishes, >> Brant >> >> On Friday, June 3, 2016 at 1:21:36 AM UTC+8, Marc O'Brien wrote: >>> >>> Hi Brant, >>> >>> Before we continue any investigation, we need to clarify who your sales >>> contact was that provided access to Scalr Enterprise Edition. Please let >>> us know who your contact was, or reach out to our Sales team at >>> [email protected] <javascript:> so that we may re-engage and set you up >>> for success moving forward. >>> >>> Many thanks, >>> Wm. Marc O'Brien >>> Scalr Technical Support >>> >>> >>> >>> On Thursday, June 2, 2016 at 11:17:00 AM UTC-6, Brant Fortest wrote: >>>> >>>> Hi, Marc, >>>> What's your minimum version requirement for AWS China region? >>>> You'd supported AWS China in Scalr since Sep., 2014, right? >>>> https://scalr-wiki.atlassian.net/wiki/display/docs/2014/09 >>>> How can we upgrade to the latest version compatible with AWS China >>>> without affecting any existing data on Scalr server? >>>> Any log files we can investigate on Scalr server side? Thanks! >>>> >>>> >>>> Best Wishes, >>>> Brant >>>> >>>> On Thursday, June 2, 2016 at 4:33:02 AM UTC+8, Marc O'Brien wrote: >>>>> >>>>> Hi Brant, >>>>> >>>>> Are you receiving any errors when you attempt to use that key? In >>>>> order to set you up for success moving forward, can you clarify who your >>>>> Sales contact is who provided you access to Enterprise Edition of Scalr? >>>>> It appears you are using an outdated version of Enterprise Edition and we >>>>> need to ensure that you are using the correct support communication >>>>> channels. >>>>> >>>>> Many thanks, >>>>> Wm. Marc O'Brien >>>>> Scalr Technical Support >>>>> >>>>> On Wednesday, June 1, 2016 at 1:56:16 PM UTC-6, Brant Fortest wrote: >>>>>> >>>>>> >>>>>> The private key I downloaded from Scalr / SSH Keys cannot login that >>>>>> instance. >>>>>> >>>>>> Brant >>>>>> >>>>>> On Thursday, June 2, 2016 at 12:27:06 AM UTC+8, Marc O'Brien wrote: >>>>>>> >>>>>>> Hi Brant, >>>>>>> >>>>>>> Could you please provide your scalarizr logs: >>>>>>> /var/log/scalarizr_*.log as well as the role_builder log in the same >>>>>>> folder >>>>>>> on the instance? This should give us a starting point for >>>>>>> investigation. >>>>>>> >>>>>>> Many thanks, >>>>>>> Wm. Marc O'Brien >>>>>>> Scalr Technical Support >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Sunday, May 29, 2016 at 11:37:32 PM UTC-6, Brant Fortest wrote: >>>>>>>> >>>>>>>> Hi, Team, >>>>>>>> >>>>>>>> Our Scalr Upgraded to latest Release 5.11.18 >>>>>>>> >>>>>>>> >>>>>>>> - After we added an user in cn-noth-1 (China), account type >>>>>>>> “AWS CHINA”, everything seemed to be working just fine. >>>>>>>> >>>>>>>> But we are having some issues building the first base images. it >>>>>>>> seems to be stuck in phase of creating the base image snapshot. >>>>>>>> >>>>>>>> >>>>>>>> - Everything under another REGULAR Account is looking good. >>>>>>>> >>>>>>>> Any suggestions about this issue? What am I missing here ? Thanks! >>>>>>>> >>>>>>>> >>>>>>>> Looking forward to hearing from you ASAP. >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Yours sincerely, >>>>>>>> >>>>>>>> Brant >>>>>>>> >>>>>>> -- You received this message because you are subscribed to the Google Groups "scalr-discuss" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
