Re: internal error when asking for product_group_view stats for listing_group.type unit

[Konstantin Tarassow]

Hello,

are there any news on this?

We still have 2 accounts which run into the Internal Error.


*8875125139*

---
Method Name: 
/google.ads.googleads.v14.services.GoogleAdsService/SearchStream
Host: googleads.googleapis.com
Headers: {
"x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0 
gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
"x-goog-request-params": "customer_id=8875125139",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request:
{"customerId":"8875125139","query":"\nSELECT 
segments.date,\ncampaign.id,\nad_group.id,\nad_group_criterion.criterion_id,\nad_group_criterion.criterion_id,\nsegments.ad_network_type,\nsegments.device,\nmetrics.cost_micros,\nmetrics.clicks,\nmetrics.impressions,\nmetrics.impressions\n
 
   FROM product_group_view\nWHERE 
segments.date BETWEEN '2024-01-10' AND '2024-01-10'\n   
 AND campaign.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group_criterion.status IN(ENABLED, PAUSED, REMOVED)\n   
 AND ad_group_criterion.listing_group.type = 'UNIT'\n AND 
metrics.impressions > 0  AND segments.date = '2024-01-10' "}

Response
---
Headers: {
"request-id": "IyQaAt-kGQOON5NocTeJNA",
"date": "Fri, 09 Feb 2024 14:15:48 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}

Fault
---
Status code: 13
Details: Internal error encountered.
Failure: 
{"errors":[{"errorCode":{"internalError":"INTERNAL_ERROR"},"message":"An 
internal error has occurred."}],"requestId":"IyQaAt-kGQOON5NocTeJNA"}




*7041860131*


---
Method Name: 
/google.ads.googleads.v14.services.GoogleAdsService/SearchStream
Host: googleads.googleapis.com
Headers: {
"x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0 
gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
"x-goog-request-params": "customer_id=7041860131",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request:
{"customerId":"7041860131","query":"\nSELECT 
segments.date,\ncampaign.id,\nad_group.id,\nad_group_criterion.criterion_id,\nad_group_criterion.criterion_id,\nsegments.ad_network_type,\nsegments.device,\nmetrics.cost_micros,\nmetrics.clicks,\nmetrics.impressions,\nmetrics.impressions\n
 
   FROM product_group_view\nWHERE 
segments.date BETWEEN '2024-01-10' AND '2024-01-10'\n   
 AND campaign.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group_criterion.status IN(ENABLED, PAUSED, REMOVED)\n   
 AND ad_group_criterion.listing_group.type = 'UNIT'\n AND 
metrics.impressions > 0  AND segments.date = '2024-01-10' "}

Response
---
Headers: {
"request-id": "-hXX-ebMy5pLNAU3ufwqcg",
"date": "Fri, 09 Feb 2024 14:21:28 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}

Fault
---
Status code: 13
Details: Internal error encountered.
Failure: 
{"errors":[{"errorCode":{"internalError":"INTERNAL_ERROR"},"message":"An 
internal error has occurred."}],"requestId":"-hXX-ebMy5pLNAU3ufwqcg"}



On Monday, January 29, 2024 at 8:48:46 PM UTC+1 Konstantin Tarassow wrote:

> Just ran a fresh retry:
>
> *7041860131*
> *Internal error*
> *"request-id": "xxrYqrzE2RMHu_a38pPBrg", "date": "Mon, 29 Jan 2024 
> 16:03:25 GMT",*
>
> Method Name: 
> /google.ads.googleads.v14.services.GoogleAdsService/SearchStream
> Host: googleads.googleapis.com
> Headers: {
> "x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0 
> gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
> "x-goog-request-params": "customer_id=7041860131",
>
> "developer-token": "REDACTED",
> "login-customer-id": "4554523147"
> }
> Request:
> {"customerId":"7041860131","query":"\nSELECT 
> segments.date,\ncampaign.id,\nad_group.id,\nad_group_criterion.criterion_id,\nad_group_criterion.criterion_id,\nsegments.ad_network_type,\nsegments.device,\nmetrics.cos

Re: internal error when asking for product_group_view stats for listing_group.type unit

[Konstantin Tarassow]

Just ran a fresh retry:

*7041860131*
*Internal error*
*"request-id": "xxrYqrzE2RMHu_a38pPBrg", "date": "Mon, 29 Jan 2024 16:03:25 
GMT",*

Method Name: 
/google.ads.googleads.v14.services.GoogleAdsService/SearchStream
Host: googleads.googleapis.com
Headers: {
"x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0 
gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
"x-goog-request-params": "customer_id=7041860131",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request:
{"customerId":"7041860131","query":"\nSELECT 
segments.date,\ncampaign.id,\nad_group.id,\nad_group_criterion.criterion_id,\nad_group_criterion.criterion_id,\nsegments.ad_network_type,\nsegments.device,\nmetrics.cost_micros,\nmetrics.clicks,\nmetrics.impressions,\nmetrics.impressions\n
 
   FROM product_group_view\nWHERE 
segments.date BETWEEN '2024-01-01' AND '2024-01-28'\n   
 AND campaign.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group_criterion.status IN(ENABLED, PAUSED, REMOVED)\n   
 AND ad_group_criterion.listing_group.type = 'UNIT'\n AND 
metrics.impressions > 0  AND segments.date = '2024-01-01' "}

Response
---
Headers: {
"request-id": "xxrYqrzE2RMHu_a38pPBrg",
"date": "Mon, 29 Jan 2024 16:03:25 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}

Fault
---
Status code: 13
Details: Internal error encountered.





*8875125139*
*Internal error*
*"request-id": "EzraB_Av0WPkHCX6pw3_BQ", "date": "Mon, 29 Jan 2024 15:58:17 
GMT",*

Method Name: 
/google.ads.googleads.v14.services.GoogleAdsService/SearchStream
Host: googleads.googleapis.com
Headers: {
"x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0 
gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
"x-goog-request-params": "customer_id=8875125139",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request:
{"customerId":"8875125139","query":"\nSELECT 
segments.date,\ncampaign.id,\nad_group.id,\nad_group_criterion.criterion_id,\nad_group_criterion.criterion_id,\nsegments.ad_network_type,\nsegments.device,\nmetrics.cost_micros,\nmetrics.clicks,\nmetrics.impressions,\nmetrics.impressions\n
 
   FROM product_group_view\nWHERE 
segments.date BETWEEN '2024-01-01' AND '2024-01-28'\n   
 AND campaign.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group_criterion.status IN(ENABLED, PAUSED, REMOVED)\n   
 AND ad_group_criterion.listing_group.type = 'UNIT'\n AND 
metrics.impressions > 0  AND segments.date = '2024-01-01' "}

Response
---
Headers: {
"request-id": "EzraB_Av0WPkHCX6pw3_BQ",
"date": "Mon, 29 Jan 2024 15:58:17 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}

Fault
---
Status code: 13
Details: Internal error encountered.


The third one is interesting, it now says that the account is deactivated, 
which is not true,
we verify specifically with the customer, he says he did not touch it in 
any way.

*6600753004*

*The customer account can't be accessed because it is not yet enabled or 
has been deactivated.*
* "request-id": "V_kDYTHeL-URYkJeImoEyQ", "Mon, 29 Jan 2024 15:57:14 GMT",*

Headers: {
"x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0 
gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
"x-goog-request-params": "customer_id=6600753004",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request:
{"customerId":"6600753004","query":"\nSELECT 
segments.date,\ncampaign.id,\nad_group.id,\nsegments.keyword.ad_group_criterion,\nad_group_ad.ad.id,\nsegments.ad_network_type,\nsegments.device,\nmetrics.cost_micros,\nmetrics.clicks,\nmetrics.interactions,\nmetrics.impressions\n
 
   FROM ad_group_ad\nWHERE 
segments.date BETWEEN '2024-01-01' AND '2024-01-28'\n   
 AND campaign.status IN (ENABLED, PAUSED, REMOVED)\nAND 
ad_group.status IN (ENABLED, PAUSED, REMOVED)\nAND 
ad_group_ad.status IN(ENABLED, PAUSED, REMOVED)\n AND 
metrics.impressions > 0  AND segments.date = '2024-01-01' "}

Response
---
Headers: {
"request-id": "V_kDYTHeL-URYkJeImoEyQ",
"date": "Mon, 29 Jan 2024 15:57:14 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}

Fault
---
Status code: 7
Details: The caller does not have permission

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Re: internal error when asking for product_group_view stats for listing_group.type unit

[Konstantin Tarassow]

Hi,

just wanted to ask what the current status on this is.

In the meantime, client 6122809176 seems to be working again, now we 'only' 
have 3 more accounts which run into Internal Error.

7041860131
6600753004
8875125139

Whatever you did to 6122809176, can you please do the same for those 3 too?

Thanks!

On Friday, January 19, 2024 at 2:19:25 AM UTC+1 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for getting back to us.
>
> I will check with our team regarding your issue, and one of my team 
> members will reach out to you once we have an update on this. Meanwhile, 
> your patience is highly appreciated. 
> This message is in relation to case "ref:!00D1U01174p.!5004Q02rX0D4:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Re: internal error when asking for product_group_view stats for listing_group.type unit

[Konstantin Tarassow]

Hello, I sent you details in a private reply. We are already doing 
automatic retries with back-off etc. We are consistently running into an 
Internal Error with such queries for a week already.

On Wednesday, January 17, 2024 at 1:08:07 AM UTC+1 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> After reviewing your concern, I understand that you are encountering the "
> INTERNAL_ERROR 
> "
>  
> when pulling data from the product_group_view resource.
>
> Kindly note that INTERNAL_ERROR 
> 
>  
> occurs when something unexpected happens while processing the request. You 
> can retry any requests that failed with this error using an exponential 
> backoff schedule for the retries.
>
> If you are still getting the same errors even after retrying, kindly 
> provide us with the latest complete API logs (request 
> 
>  
> and response 
> 
>  
> with request-id 
> 
>  
> and request header 
> )
>  
> generated at your end.
>
> If you are using a client library and haven't enabled logging yet, I would 
> request that you enable logging for the specific client library that you 
> are using. You can refer to the guides Java 
> ,
>  
> .Net 
> ,
>  
> PHP 
> ,
>  
> Python 
> ,
>  
> Ruby 
> 
>  
> or Perl 
> 
>  
> to enable logging at your end. For REST interface requests, you can enable 
> logging via the curl command by using the -i flag.
>
> You can send the details via the *Reply privately to the author option* 
> or a *direct private reply* to this email. 
> This message is in relation to case "ref:!00D1U01174p.!5004Q02rX0D4:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Internal error when asking for product_group_view stats for listing_group.type UNIT

[Konstantin Tarassow]

Hello,

since 2024-01-10 multiple accounts of our clients stopped delivering data 
via API.
When debugging we could pinpoint the problem to the following query:

SELECT segments.date campaign.id ad_group.id 
ad_group_criterion.criterion_id, ad_group_criterion.criterion_id, 
segments.ad_network_type, segments.device, metrics.cost_micros, 
metrics.clicks, metrics.impressions, metrics.impressions
 FROM product_group_viewWHERE segments.date BETWEEN 
'2024-01-10' AND '2024-01-15'AND campaign.status 
IN(ENABLED, PAUSED, REMOVED)AND ad_group.status 
IN(ENABLED, PAUSED, REMOVED) AND 
ad_group_criterion.status IN(ENABLED, PAUSED, REMOVED)
AND ad_group_criterion.listing_group.type = 'UNIT'  AND 
metrics.impressions > 0  AND segments.date = '2024-01-10'


Here is an example request, response with Ids, query log etc.

---
Method Name: 
/google.ads.googleads.v14.services.GoogleAdsService/SearchStream
Host: googleads.googleapis.com
Headers: {
"x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0 
gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
"x-goog-request-params": "customer_id=6122809176",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request:
{"customerId":"6122809176","query":"\nSELECT 
segments.date,\ncampaign.id,\nad_group.id,\nad_group_criterion.criterion_id,\nad_group_criterion.criterion_id,\nsegments.ad_network_type,\nsegments.device,\nmetrics.cost_micros,\nmetrics.clicks,\nmetrics.impressions,\nmetrics.impressions\n
 
   FROM product_group_view\nWHERE 
segments.date BETWEEN '2024-01-10' AND '2024-01-15'\n   
 AND campaign.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group_criterion.status IN(ENABLED, PAUSED, REMOVED)\n   
 AND ad_group_criterion.listing_group.type = 'UNIT'\n AND 
metrics.impressions > 0  AND segments.date = '2024-01-10' "}

Response
---
Headers: {
"request-id": "e31ZJDPF02Xfo145qZnyaA",
"date": "Tue, 16 Jan 2024 21:56:59 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}

Fault
---
Status code: 13
Details: Internal error encountered.
Failure: 
{"errors":[{"errorCode":{"internalError":"INTERNAL_ERROR"},"message":"An 
internal error has occurred."}],"requestId":"e31ZJDPF02Xfo145qZnyaA"}

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Re: queries on product_group_view yield internal error

[Konstantin Tarassow]

Hello,

we are now running into an Internal Error when fetching product_group_view 
data for another client:

Does it have the same problem with corrupt product partitions?


*Here are the request/response logs incl. request-id:*
Method Name: 
/google.ads.googleads.v14.services.GoogleAdsService/SearchStream
Host: googleads.googleapis.com
Headers: {
"x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0 
gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
"x-goog-request-params": "customer_id=8875125139",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request:
{"customerId":"8875125139","query":"\nSELECT 
segments.date,\ncampaign.id,\nad_group.id,\nad_group_criterion.criterion_id,\nad_group_criterion.criterion_id,\nsegments.ad_network_type,\nsegments.device,\nmetrics.cost_micros,\nmetrics.clicks,\nmetrics.impressions,\nmetrics.impressions\n
 
   FROM product_group_view\nWHERE 
segments.date BETWEEN '2023-12-14' AND '2023-12-14'\n   
 AND campaign.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group_criterion.status IN(ENABLED, PAUSED, REMOVED)\n   
 AND ad_group_criterion.listing_group.type = 'UNIT'\n AND 
metrics.impressions > 0  AND segments.date = '2023-12-14' "}

Response
---
Headers: {
"request-id": "I7uqA2oUyo_NYQHPRwWIiQ",
"date": "Fri, 15 Dec 2023 18:08:04 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}

Fault
---
Status code: 13
Details: Internal error encountered.
Failure: 
{"errors":[{"errorCode":{"internalError":"INTERNAL_ERROR"},"message":"An 
internal error has occurred."}],"requestId":"I7uqA2oUyo_NYQHPRwWIiQ"}
Exception in retryDecider: {
"message": "Internal error encountered.",
"code": 13,
"status": "INTERNAL",
"details": [
{
"@type": "google.ads.googleads.v14.errors.googleadsfailure-bin",
"data": ""
},
{
"@type": "grpc-status-details-bin",
"data": ""
},
{
"@type": "request-id",
"data": "I7uqA2oUyo_NYQHPRwWIiQ"
}
]
}



On Tuesday, November 14, 2023 at 2:58:46 PM UTC+1 Google Ads API Forum 
Advisor wrote:

> I just spoke with my colleague and they cannot fix it on the back end. The 
> workaround is: 
>
>- Recreate the AdGroup. 
>- Delete the original AdGroup that has the corrupted data. 
>- Let me know the results. 
>
>
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02pRLZH:ref"
>
> Thanks,
>   
> [image: Google Logo] 
> Bob Hancock 
> Google Ads API Team 
>
>
>

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Re: negative listing_group unit criterion with clicks, impressions etc., how is that possible?

[Konstantin Tarassow]

Thanks for you answer!


"Also note that ad_group_criterion.negative doesn't mean the negative 
metrics"
This is what I don't understand. How can a negative criterion (which is 
meant to exclude targeting) have traffic and costs?

On Thursday, December 7, 2023 at 11:42:38 PM UTC+1 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for getting back to us.
>
> Upon checking your UI screenshot, I can see that exact metrics are present 
> for the ad group (146619223413) and this is the reason you are able to 
> retrieve the metrics from the API response. Please note that API is just a 
> reflection of UI, which means we can retrieve only the data from API that 
> can be retrieved via UI. Also note that *ad_group_criterion.negative* 
> 
>  
> doesn't mean the negative metrics and this doesn’t have anything to do with 
> the metrics. 
>
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02qUo4Y:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Re: negative listing_group unit criterion with clicks, impressions etc., how is that possible?

[Konstantin Tarassow]

Hello, I copied the image directly into the mail text, seems to not have 
worked.
Now I attached the imaged as an attachment, pls take a look.

On Thursday, December 7, 2023 at 6:43:25 PM UTC+1 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for getting back to us. 
>
> Kindly note that you have missed to attach the UI screenshots in this 
> email thread. Could you please resend the complete UI screenshots of the 
> Google Ads account without any cropping, and could you also mark or 
> highlight the specific fields necessary to retrieve the data through the 
> Google Ads API?
>
>
> You can send the details via *Reply privately to the author option*, or 
> *direct 
> private reply* to this email.
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02qUo4Y:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Re: negative listing_group unit criterion with clicks, impressions etc., how is that possible?

[Konstantin Tarassow]

Hello, I replied private to the author with the requested UI screenshot 
which also shows statistics and costs on negative criteria.

On Friday, November 24, 2023 at 9:20:09 PM UTC+1 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> We really do understand your concern. For us to further investigate the 
> issue, could you please provide us the request id that is generated when 
> you execute the query and also the un-cropped screenshot of the UI where we 
> can see the results that you got from the UI.
>
> You can send the details via Reply privately to the author option, or 
> direct private reply to this email.
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02qUo4Y:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Re: query on product_group_view with filter on segments.conversion_action_name always yields internal_error

[Konstantin Tarassow]

Hello, this are the corresponding logs as output by the officials GoogleAds 
API SDK, incl. headers and request-id:

Method Name: 
/google.ads.googleads.v14.services.GoogleAdsService/SearchStream
Host: googleads.googleapis.com
Headers: {
"x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0 
gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
"x-goog-request-params": "customer_id=8875125139",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request:
{"customerId":"8875125139","query":"\nSELECT 
segments.date,\ncampaign.id,\nad_group.id,\nad_group_criterion.criterion_id,\nsegments.conversion_action_category,\nsegments.conversion_action_name,\nmetrics.all_conversions,\nsegments.ad_network_type,\nsegments.device,\nmetrics.conversions_value,\nmetrics.view_through_conversions\n
 
   FROM product_group_view\nWHERE 
segments.date BETWEEN '2023-10-23' AND '2023-12-02'\n   
 AND campaign.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group_criterion.status IN(ENABLED, PAUSED, REMOVED)\n   
 AND *segments.conversion_action_name IN('store_visits', 'Ladenbesuche')*\n 
   AND metrics.all_conversions > 0.0\n   
 AND ad_group_criterion.listing_group.type = 'UNIT'\n   AND segments.date = 
'2023-12-02' "}

Response
---
Headers: {
"request-id": "XcBQeB5fCVrDCJq7idXwNQ",
"date": "Sun, 03 Dec 2023 05:54:20 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}

Fault
---
Status code: 13
Details: Internal error encountered.
Failure: 
{"errors":[{"errorCode":{"internalError":"INTERNAL_ERROR"},"message":"An 
internal error has occurred."}],"requestId":"XcBQeB5fCVrDCJq7idXwNQ"}
Exception in retryDecider: {
"message": "Internal error encountered.",
"code": 13,
"status": "INTERNAL",
"details": [
{
"@type": "google.ads.googleads.v14.errors.googleadsfailure-bin",
"data": ""
},
{
"@type": "grpc-status-details-bin",
"data": ""
},
{
"@type": "request-id",
"data": "XcBQeB5fCVrDCJq7idXwNQ"
}
]
}

On Tuesday, December 5, 2023 at 9:38:44 AM UTC+1 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for getting back to us.
>
> kindly provide us with the complete updated API logs * request* 
> 
>  and* response* 
> 
>  logs 
> with* request ID* 
> 
>  and* request header* 
> 
>  generated 
> on your end to better assist you further.
>
>
> If you are using a client library and haven't enabled the logging yet, I 
> would request you to enable logging for the specific client library that 
> you are using. You can refer to the guides *Java* 
> 
> , *.Net* 
> 
> , *PHP* 
> 
> , *Python* 
> 
> , *Ruby* 
> 
>  or *Perl* 
>  
> to 
> enable logging at your end. For REST interface requests, you can enable 
> logging via the curl command by using the -i flag.
>
> You can send the details via *Reply privately to the author option*, or 
> *direct 
> private reply* to this email.
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02qWVKW:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>  
>
>

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Re: query on product_group_view with filter on segments.conversion_action_name always yields internal_error

[Konstantin Tarassow]

Hello, this happens on every request for the given client, since at least 
several weeks, regardless of time of the day or number of requests.
We are already using a backoff retry mechanism.

On Monday, December 4, 2023 at 8:28:02 PM UTC+1 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> After reviewing your concern, I understand that you are getting an 
> Internal Error while trying to extract data from product_group_view. This 
> *error* 
> 
>  occurs 
> when something unexpected happens while processing the request. You can 
> refer to this help center article on how to handle the InternalError 
> .
>  
> When you retry requests, use an exponential backoff policy. For example, if 
> you first pause 5 seconds before the first retry, you could pause 10 
> seconds after the second and 20 seconds after the third retry. *Exponential 
> backoff* 
> 
>  helps 
> ensure you are not calling the API too many times.
>
> If the issue persists after trying the provided suggestion, then you may 
> provide us with the complete* request* 
> 
>  and* response* 
> 
>  logs 
> with* request ID* 
> 
>  and* request header* 
> 
>  generated 
> on your end to better assist you further.
>
> If you are using a client library and haven't enabled the logging yet, I 
> would request you to enable logging for the specific client library that 
> you are using. You can refer to the guides *Java* 
> 
> , *.Net* 
> 
> , *PHP* 
> 
> , *Python* 
> 
> , *Ruby* 
> 
>  or *Perl* 
>  
> to 
> enable logging at your end. For REST interface requests, you can enable 
> logging via the curl command by using the -i flag.
>
> You can send the details via *Reply privately to the author option*, or 
> *direct 
> private reply* to this email.
>
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02qWVKW:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Query on product_group_view with filter on segments.conversion_action_name always yields INTERNAL_ERROR

[Konstantin Tarassow]

Hello,

for exactly 1 account when we run a query on *product_group_view* and use 
an *IN clause on segments.conversion_action_name* we always run into an 
*INTERNAL_ERROR*, at least since weeks. This is only the case for 1 
specific account, all other accounts from the same MCC and other customers 
are returning data just fine.

Here are the logs:

Method Name: 
/google.ads.googleads.v14.services.GoogleAdsService/SearchStream
Host: googleads.googleapis.com
Headers: {
"x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0 
gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
"x-goog-request-params": "customer_id=8875125139",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request:
{"customerId":"8875125139","query":"\nSELECT 
segments.date,\ncampaign.id,\nad_group.id,\nad_group_criterion.criterion_id,\nsegments.conversion_action_category,\nsegments.conversion_action_name,\nmetrics.all_conversions,\nsegments.ad_network_type,\nsegments.device,\nmetrics.conversions_value,\nmetrics.view_through_conversions\n
 
   FROM product_group_view\nWHERE 
segments.date BETWEEN '2023-10-23' AND '2023-12-02'\n   
 AND campaign.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group_criterion.status IN(ENABLED, PAUSED, REMOVED)\n   
 AND *segments.conversion_action_name IN('store_visits', 'Ladenbesuche')*\n 
   AND metrics.all_conversions > 0.0\n   
 AND ad_group_criterion.listing_group.type = 'UNIT'\n   AND segments.date = 
'2023-12-02' "}

Response
---
Headers: {
"request-id": "XcBQeB5fCVrDCJq7idXwNQ",
"date": "Sun, 03 Dec 2023 05:54:20 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}

Fault
---
Status code: 13
Details: Internal error encountered.
Failure: 
{"errors":[{"errorCode":{"internalError":"INTERNAL_ERROR"},"message":"An 
internal error has occurred."}],"requestId":"XcBQeB5fCVrDCJq7idXwNQ"}
Exception in retryDecider: {
"message": "Internal error encountered.",
"code": 13,
"status": "INTERNAL",
"details": [
{
"@type": "google.ads.googleads.v14.errors.googleadsfailure-bin",
"data": ""
},
{
"@type": "grpc-status-details-bin",
"data": ""
},
{
"@type": "request-id",
"data": "XcBQeB5fCVrDCJq7idXwNQ"
}
]
}

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Negative listing_group UNIT criterion with clicks, impressions etc., how is that possible?

[Konstantin Tarassow]

Hello,

we have a client for whom we get some strange data from the API
which we cannot  explain.
We fetch metrics from the product_group_view and there (among other things 
that seem OK to us) we get for at least 1 criterion some clicks and 
impressions
but that criterion in question (UNIT listing group criterion) is a negative 
one.

How can a negative criterion have statistics assigned to it?


Method Name: 
/google.ads.googleads.v14.services.GoogleAdsService/SearchStream
Host: googleads.googleapis.com
Headers: {
"x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0 
gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
"x-goog-request-params": "customer_id=1984372714",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request: 
{"customerId":"1984372714","query":"\nSELECT 
campaign.id,\nad_group.id,\nad_group_criterion.criterion_id,\nad_group_criterion.negative,\ncampaign.name,\nmetrics.clicks,\nmetrics.impressions,\nmetrics.cost_micros\n
 
   FROM product_group_view\nWHERE segments.date BETWEEN 
'2023-05-05' AND '2023-05-05'\nAND 
ad_group_criterion.listing_group.type = 'UNIT'\nAND campaign.id 
= 16447958812\nAND ad_group.id = 146619223413\nAND 
ad_group_criterion.criterion_id = 2021993033247\n"}

Response
---
Headers: {
"content-disposition": "attachment",
"date": "Fri, 24 Nov 2023 18:56:35 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}
Response: 
{"results":[{"adGroup":{"resourceName":"customers\/1984372714\/adGroups\/146619223413","id":"146619223413"},"adGroupCriterion":{"resourceName":"customers\/1984372714\/adGroupCriteria\/146619223413~2021993033247","criterionId":"2021993033247","negative":true},"campaign":{"resourceName":"customers\/1984372714\/campaigns\/16447958812","id":"16447958812","name":"DE-DE\/PLA-MAR_Aktion_[SHOP]"},"productGroupView":{"resourceName":"customers\/1984372714\/productGroupViews\/146619223413~2021993033247"},"metrics":{"clicks":"7","costMicros":"478","impressions":"2114"}}],"fieldMask":"campaign.id,adGroup.id,adGroupCriterion.criterionId,adGroupCriterion.negative,campaign.name,metrics.clicks,metrics.impressions,metrics.costMicros","requestId":"7D8kUCj6l3CZtnXqIMtx3Q"}


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Demand Gen campaign not found via Google Ads API

[Konstantin Tarassow]

Hello,

one of our customers has a Demand Gen campaign which we do not get together 
with the other campaigns from that customer via Google Ads API when we ask 
for all campaigns.

What is the reason for this?

clientId: 3806767855 
campaignId: 20772287757

Request log:


Method Name: /google.ads.googleads.v14.services.GoogleAdsService/Search
Host: googleads.googleapis.com
Headers: {
"x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0 
gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
"x-goog-request-params": "customer_id=3806767855",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request: 
{"customerId":"3806767855","query":"\nSELECT \n   
 campaign.id, campaign.ad_serving_optimization_status, 
campaign.advertising_channel_sub_type, campaign.advertising_channel_type, 
campaign.app_campaign_setting.app_id, 
campaign.app_campaign_setting.app_store, 
campaign.app_campaign_setting.bidding_strategy_goal_type, 
campaign.base_campaign, campaign.bidding_strategy, 
campaign.bidding_strategy_type, campaign.campaign_budget, 
campaign.commission.commission_rate_micros, 
campaign.dynamic_search_ads_setting.domain_name, 
campaign.dynamic_search_ads_setting.feeds, 
campaign.dynamic_search_ads_setting.language_code, 
campaign.dynamic_search_ads_setting.use_supplied_urls_only, 
campaign.end_date, campaign.experiment_type, campaign.final_url_suffix, 
campaign.frequency_caps, 
campaign.geo_target_type_setting.negative_geo_target_type, 
campaign.geo_target_type_setting.positive_geo_target_type, 
campaign.hotel_setting.hotel_center_id, campaign.id, campaign.labels, 
campaign.local_campaign_setting.location_source_type, 
campaign.manual_cpc.enhanced_cpc_enabled, campaign.manual_cpm, 
campaign.manual_cpv, campaign.maximize_conversion_value.target_roas, 
campaign.maximize_conversions.target_cpa_micros, campaign.name, 
campaign.network_settings.target_content_network, 
campaign.network_settings.target_google_search, 
campaign.network_settings.target_partner_search_network, 
campaign.network_settings.target_search_network, 
campaign.optimization_goal_setting.optimization_goal_types, 
campaign.optimization_score, campaign.payment_mode, 
campaign.percent_cpc.cpc_bid_ceiling_micros, 
campaign.percent_cpc.enhanced_cpc_enabled, 
campaign.real_time_bidding_setting.opt_in, campaign.resource_name, 
campaign.selective_optimization.conversion_actions, 
campaign.serving_status, campaign.shopping_setting.campaign_priority, 
campaign.shopping_setting.enable_local, 
campaign.shopping_setting.feed_label, 
campaign.shopping_setting.merchant_id, 
campaign.shopping_setting.sales_country, campaign.start_date, 
campaign.status, campaign.target_cpa.cpc_bid_ceiling_micros, 
campaign.target_cpa.cpc_bid_floor_micros, 
campaign.target_cpa.target_cpa_micros, 
campaign.target_cpm.target_frequency_goal.target_count, 
campaign.target_cpm.target_frequency_goal.time_unit, 
campaign.target_impression_share.cpc_bid_ceiling_micros, 
campaign.target_impression_share.location, 
campaign.target_impression_share.location_fraction_micros, 
campaign.target_roas.cpc_bid_ceiling_micros, 
campaign.target_roas.cpc_bid_floor_micros, 
campaign.target_roas.target_roas, 
campaign.target_spend.cpc_bid_ceiling_micros, 
campaign.target_spend.target_spend_micros, 
campaign.targeting_setting.target_restrictions, 
campaign.tracking_setting.tracking_url, campaign.tracking_url_template, 
campaign.url_custom_parameters, 
campaign.vanity_pharma.vanity_pharma_display_url_mode, 
campaign.vanity_pharma.vanity_pharma_text, 
campaign.video_brand_safety_suitability\nFROM campaign\n   
 WHERE\ncampaign.status != REMOVED\n"}

Response
---
Headers: {
"content-disposition": "attachment",
"request-id": "GBmOFQ6LFeaAit-eCUb8AA",
"date": "Mon, 20 Nov 2023 22:30:11 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}

{"results":[{"campaign": REDACTED, but the campaign 20772287757 is not 
among them


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Re: queries on product_group_view yield internal error

[Konstantin Tarassow]

Hello, is there any update on this? 

On Monday, October 16, 2023 at 11:59:13 AM UTC+2 Google Ads API Forum 
Advisor wrote:

> Hi, 
>
> Thank you for getting back to us.
>
> Please be informed that I have removed your response from the forums as it 
> contains the PII information.
>
> I will check with our team regarding your issue and one of my team members 
> will reach out to you once we have an update on this. Meanwhile, your 
> patience is highly appreciated.
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02pRLZH:ref"
>
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Re: queries on product_group_view yield internal error

[Konstantin Tarassow]

Hello, this has nothing to do with retries, it just happens at any time I 
try the request, since weeks.
You can see an example request + response incl. headers and ids in my first 
message.

On Friday, October 13, 2023 at 2:01:22 PM UTC+2 Google Ads API Forum 
Advisor wrote:

> Hi, 
>
> Thank you for reaching out to the Google Ads API support team.   
>
> Upon checking the logs, I understand that you are getting an Internal 
> Error. Kindly note *Internal Error* 
> 
>  occurs 
> when something unexpected happens while processing the request. You can 
> refer to the documentation, to know how to handle the *Internal Error* 
> .
>  
> When you retry requests, use an exponential backoff policy. For example, if 
> you first pause 5 seconds before the first retry, you could pause 10 
> seconds after the second and 20 seconds after the third retry. *Exponential 
> backoff* 
> 
>  helps 
> ensure you are not calling the API too many times.
>
> If the issue still persists, could you please provide us the complete API 
> logs (*request* 
> 
>  and  
> 
> *response* 
> 
>  with  
> 
> *request-id* 
> 
>  and  
> *request
>  
> header* 
> )
>  
> generated at your end to assist you further.
>
> If you are using a client library and haven't enabled the logging yet, I 
> would request you to enable logging for the specific client library that 
> you are using. You can refer to the guides* Java* 
> 
> ,  
> 
> *.Net* 
> 
> ,  
> 
> *PHP* 
> 
> ,  
> 
> *Python* 
> 
> ,  
> 
> *Ruby* 
> 
>  or  
> 
> *Perl* 
>  
> to 
> enable logging at your end. For REST interface requests, you can enable 
> logging via the curl command by using the -i flag.
>
> You can send the details via *Reply privately to the author option*, or 
> *direct 
> private reply* to this email
>
>   
> This message is in relation to case "ref:_00D1U1174p._5004Q2pRLZH:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Queries on product_group_view yield Internal error

[Konstantin Tarassow]

Hello,

we have a customer for whom any query on product_group_view , even the most 
simple ones, are failing with 'Internal error'. This is going for at least 
2 weeks now.

SELECT segments.date, campaign.id, metrics.clicks
FROM product_group_view
WHERE segments.date BETWEEN '2023-09-01' AND '2023-09-27'

Headers: {
"x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0 
gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
"x-goog-request-params": "customer_id=8875125139",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request: 
{"customerId":"8875125139","query":"\nSELECT 
segments.date,\ncampaign.id\nFROM product_group_view\n 
   WHERE segments.date BETWEEN '2023-09-01' AND 
'2023-09-27'   \n"}


Response
---
Headers: {
"request-id": "HnmfmSTsSt6mIzW_vAZw-A",
"date": "Thu, 12 Oct 2023 11:46:38 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}

Fault
---
Status code: 13
Details: Internal error encountered.
Failure: 
{"errors":[{"errorCode":{"internalError":"INTERNAL_ERROR"},"message":"An 
internal error has occurred."}],"requestId":"HnmfmSTsSt6mIzW_vAZw-A"}

Does this account have some special settings or something which causes it 
to run into these problems? Queries on other views are working fine for it 
and other customers do not have this problem with product_group_view.



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Re: This customer does not have an import conversion action that matches the conversion action provided

[Konstantin Tarassow]

Replied.

On Friday, October 7, 2022 at 9:36:49 PM UTC+2 adsapi wrote:

> Hi Konstantin,
>
> Thank you for raising this concern to the Google Ads API Forum.
>
> To have a clearer view and to provide accurate recommendations, it would 
> be helpful if you can provide the complete API request 
> 
>  and response 
> 
>  logs with request ID 
> 
>  and request header 
> 
>  that 
> generated on your end where we can see the error message*"This customer 
> does not have an import conversion action that matches the conversion 
> action provided" *that you mentioned*. *If you haven't yet, logging can 
> be enabled by navigating to the *Client libraries > 
> Your client library (ex. Java) > Logging* documentation, which you can 
> access from this link 
> .
>
> You can provide it via the *Reply privately to author *option. If this 
> option is not available, then send it instead on this email address 
> googleadsa...@google.com.
>
> Best regards,
> [image: Google Logo] 
> Jinky 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2f3GWS:ref
>

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This customer does not have an import conversion action that matches the conversion action provided

[Konstantin Tarassow]

Hello,

we have a client with the following setup:

1. Manager account XXX081
2. Account XXX056, managed by XXX081
3. A click with the GCLID CjwBwE from 2022-09-29, in the account 
XXX056, which is visible in click_view and is associated with 
XXX056 according to click_view 
4. A conversion action YY0529 which is defined in the manager account 
XXX081 and is visible as ENABLED and as having the manager account 
XXX081 as owner in conversion_action (for both, the manager account 
XXX081  and the actual managed account XXX056)

(Maybe an important piece of information:  the managed account XXX056
was configured in the UI as having its conversion actions managed by the 
manager account XXX081 AFTER the GCLID in question CjwBwE  already 
happened)

When trying to upload a conversion for that GCLID CjwBwE we get "This 
customer does not have an import conversion action that matches the 
conversion action provided" even if from
our point of view a matching conversion action is definitively there.

I can provide request/response SOAP logs in a private reply if necessary.




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Re: Impressions correct when fetched from product_group_view but lower when fetched from ad_group

[Konstantin Tarassow]

Just as an additional info:

The mismatch is also present in the UI. The client sent me screenshots from 
the UI, the impressions reported on the product paritions view are higher 
in the UI then for the corresponding campaign in the campaigns view.

On Tuesday, May 24, 2022 at 7:52:55 PM UTC+2 adsapi wrote:

> Hello Konstantin,
>
> Thanks for reaching out and providing all the information.
> Allow me to raise this to the rest of the team. Rest assured that we will 
> reach out to you as soon as possible with the following updates.
>
> Best regards,
> [image: Google Logo] 
> Jakeia Sabrina 
> Google Ads API Team  
>
>
> ref:_00D1U1174p._5004Q2bCeiO:ref
>

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Re: Any way to get additional status information (as in the UI) for Campaigns from the API?

[Konstantin Tarassow]

What you see in the screenshot is the Ads UI, the campaigns view to be 
specific.
There you have a column with displays the status of the corresponding 
campaign.
Contrary to the values possible in the "status" field in the API (ENABLED, 
PAUSED, REMOVED) in the UI additional info is displayed, e.g.
"Einige Anzeigen wurden abgeleht" > "Some ads have been rejected"
"Eingeschränkt duch Suchvolumed" > "Limited by search volume"

How to get that additional information (Some ads have been rejected, 
Limited by search volume) for campaigns via the API?



On Tuesday, May 31, 2022 at 9:46:51 AM UTC+2 adsapi wrote:

> Hi Konstantin,
>
>
> Thanks for reaching out to the Google Ads API Support team.
>  
>
> With regard to your concern, allow me to reiterate your concern* "in the 
> UI the Status column for campaigns not only displays the usual "Paused", 
> "Enabled" etc. status info but also sometimes something like "some ads have 
> been rejected" or "reduced by search volume" *Could you please provide 
> more context on this concern and can you translate the UI screenshot to the 
> english language ? To further check your concern.
>  
>
> You can provide it via Reply privately to the author option. If this 
> option is not available, then send it instead on this email address 
> googleadsa...@google.com.
>
>
> Regards,
> [image: Google Logo] 
> Darwin 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2bF4Pa:ref
>

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Impressions correct when fetched from product_group_view but lower when fetched from ad_group

[Konstantin Tarassow]

Hello,

we see a behaviour in the API which we cannot explain.

For the same campaign/adgroup (which only contains listing groups) 
- when we fetch the number of impressions from product_group_view we get 
the correct total number of impressions (18542 - the same as displayed in 
the Ads UI)
- when we fetch the number of impressions from ad_group the total number of 
impressions (16401) is too low
- the number of clicks (97) is the same in both cases, as expected


What is the reason for this?

---ADGROUP--IMPRESSIONS-TOO-LOW--

Request
---
Method Name: /google.ads.googleads.v9.services.GoogleAdsService/SearchStream
Host: googleads.googleapis.com
Headers: {
"x-goog-api-client": "gl-php\/7.4.21 gccl\/13.0.0 gapic\/13.0.0 
gax\/1.7.1 grpc\/1.38.0",
"x-goog-request-params": "customer_id=5301162827",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request: 
{"customerId":"5301162827","query":"\nSELECT 
segments.date,\ncampaign.id,\nad_group.id,\nmetrics.clicks,\nmetrics.impressions\n
 
   FROM ad_group\nWHERE segments.date 
BETWEEN '2022-05-09' AND '2022-05-09'\nAND 
campaign.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group.status IN(ENABLED, PAUSED, REMOVED)\nAND 
campaign.id = 14671541700\n"}

Response
---
Headers: {
"content-disposition": "attachment",
"date": "Mon, 23 May 2022 16:24:10 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; 
ma=2592000,h3-Q050=\":443\"; ma=2592000,h3-Q046=\":443\"; 
ma=2592000,h3-Q043=\":443\"; ma=2592000,quic=\":443\"; ma=2592000; 
v=\"46,43\""
}
Response: 
{"results":[{"adGroup":{"resourceName":"customers\/5301162827\/adGroups\/127453525676","id":"127453525676"},"campaign":{"resourceName":"customers\/5301162827\/campaigns\/14671541700","id":"14671541700"},"metrics":{"clicks":"97","impressions":"16401"},"segments":{"date":"2022-05-09"}}],"fieldMask":"segments.date,campaign.id,adGroup.id,metrics.clicks,metrics.impressions","requestId":"Wjd732A6UYWExjSKBYrJgg"}

---LISTING-GROUPS-IMPRESSIONS-CORRECT
Request
---
Method Name: /google.ads.googleads.v9.services.GoogleAdsService/SearchStream
Host: googleads.googleapis.com
Headers: {
"x-goog-api-client": "gl-php\/7.4.21 gccl\/13.0.0 gapic\/13.0.0 
gax\/1.7.1 grpc\/1.38.0",
"x-goog-request-params": "customer_id=5301162827",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request: 
{"customerId":"5301162827","query":"\nSELECT 
segments.date,\ncampaign.id,\nad_group.id,\nad_group_criterion.resource_name,\nmetrics.clicks,\nmetrics.impressions\n
 
   FROM product_group_view\nWHERE 
segments.date BETWEEN '2022-05-09' AND '2022-05-09'\n   
 AND campaign.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group_criterion.status IN(ENABLED, PAUSED, REMOVED)\n   
 AND campaign.id = 14671541700\n"}

Response
---
Headers: {
"content-disposition": "attachment",
"date": "Mon, 23 May 2022 16:26:38 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; 
ma=2592000,h3-Q050=\":443\"; ma=2592000,h3-Q046=\":443\"; 
ma=2592000,h3-Q043=\":443\"; ma=2592000,quic=\":443\"; ma=2592000; 
v=\"46,43\""
}
Response: 

Which resource is now supposed to contain the metrics from "Ads & Extensions"->"Sitelinks"?

[Konstantin Tarassow]

Hello,

One of our customers has sitelinks for which the statistics data was 
fetched using the feed_item resource (since we used the 
PLACEHOLDER_FEED_ITEM_REPORT report in the old API and the official 
replacement for that is using the feed_item resource). Starting from 
2022-04-28, however, the metrics dropped to 0.

We tried to find the corresponding stats data in the
"assets" resource but that only returned items of type "text", no sitelinks.

We tried to use the campaign_asset and the ad_group_asset resources but 
they have no data stats data at all.

The ad_group_ad_asset_view only contains data for AppAds according to the 
documentation.

SO WHAT IS THE SUPPOSED source for sitelinks stats if feed_item does not 
work any more as it seems?




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Re: Read-only access via API, should be full access

[Konstantin Tarassow]

Hello,

- the access is limited not only to budgets but also to e.g. adgroups, we 
tried.

- the end target account in question was actually created by one of the 
agency MCC users using Administrative access.
- the other accounts of that customer (that we also can only read but 
cannot write to in the same way) have been created by the accounts owner 
himself and then he gave Administrator access to the agency MCC


On Wednesday, April 20, 2022 at 12:28:25 PM UTC+2 adsapi wrote:

> Hi Konstantin,
>
> Thank you for raising this concern to the Google Ads API team. However, I 
> had to delete your initial post as it contained your logs. That said, I am 
> reposting below your concern without the attached logs :
>
>
>
>
>
>
>
>
>
>
>
> *"we have a peculiar problem with the API. We are using an API token we 
> got via an agency (9837879498) to manage an account (**) for one of 
> their clients (**). We using the same token for all clients of that 
> agency. Other accounts from other clients of theirs work fine. But for all 
> accounts of one specific client (**) we can only execute read 
> operations. When we try to write something, we get Details: The caller does 
> not have permission Failure: 
> {"errors":[{"errorCode":{"authorizationError":"ACTION_NOT_PERMITTED"}, 
> "message":"The user does not have permission to perform this action on the 
> resource or call a method."}], "requestId":"xx"} When managing 
> accounts of that specific customer via the Ads UI the managers of the 
> agency can change everything, it is not read only. They also tell us that 
> the customer in question gave the agency complete access (read and write) 
> to his accounts. @Google Ads API support team Can you find out using the 
> provided info what could be wrong with the target account?*
>
> Could you clarify what is the access level 
> 
>  
> of the login user account in the Google Ads account that is used in 
> generating Oauth2 credentials 
> 
>  
> ? I asked this because based on the error message, it appears that the 
> login user account doesn't have enough access level to manage campaign 
> budgets. You need to have either a standard or administrative access level 
> to make changes to the advertiser's account."
>
> Could you also try if you are able to add or edit a campaign? For us to 
> see if you have complete editing access.
>
> Best regards,
> [image: Google Logo] 
> Heidi 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2a4kL7:ref
>

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Read-only access via API, should be full access

[Konstantin Tarassow]

Hello Google Ads API Support Team,

we have a peculiar problem with the API.

We are using an API token we got via an agency (9837879498) to manage an 
account (9845323299) 
for one of their clients (3213552882).
We using the same token for all clients of that agency. Other accounts from 
other clients of theirs work fine.

But for all accounts of one specific client (3213552882) we can only 
execute read operations. 
When we try to write something, we get 

Method Name: 
/google.ads.googleads.v7.services.CampaignBudgetService/MutateCampaignBudgets
Host: googleads.googleapis.com
Headers: {
"x-goog-api-client": "gl-php\/7.4.21 gapic\/ gax\/1.7.1 grpc\/1.38.0",
"x-goog-request-params": "customer_id=9845323299",
"developer-token": "REDACTED",
"login-customer-id": "9837879498"
}
Request:
{"customerId":"9845323299","operations":[{"create":{"name":"REDACTED","amountMicros":"REDACTED",
"deliveryMethod":"STANDARD","explicitlyShared":false,"referenceCount":"0"}}]}

Response
---
Headers: {
"request-id": "H-iJd-LaWtzDLB3ZJlu0Fw",
"date": "Tue, 19 Apr 2022 15:21:53 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; 
ma=2592000,h3-Q050=\":443\"; ma=2592000,h3-Q046=\":443\"; 
ma=2592000,h3-Q043=\":443\"; ma=2592000,quic=\":443\"; ma=2592000; 
v=\"46,43\""
}

Fault
---
Status code: 7
Details: The caller does not have permission
Failure: 
{"errors":[{"errorCode":{"authorizationError":"ACTION_NOT_PERMITTED"},
"message":"The user does not have permission to perform this action on the 
resource or call a method."}],
"requestId":"H-iJd-LaWtzDLB3ZJlu0Fw"}

When managing accounts of that specific customer via the Ads UI the 
managers of the agency can
change everything, it is not read only. They also tell us that the customer 
in question gave the agency complete
access (read and write) to his accounts.

@Google Ads API support team
Can you find out using the provided info what could be wrong with the 
target account?

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How is it decided by Adwords gets the click in single attribution if multiple criteria participated?

[Konstantin Tarassow]

Is there any official order of which criterion type "wins" in single 
attrubution criteria reports?
Like if a productpartition and a userlist participate in the click does 
always the user list get the click, always the product partition or is this 
more complicated?

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"HTML5 Ad" has no AdType in the report and is not returned by AdgroupAdService

[Konstantin Tarassow]

Hello,

one of our customers has some peculiar Ads in their account.

Example:
campaignId: 317716007
AdgroupId: 72472174998
AdId: 433377016075

They are called "HTML5 Ads" in the UI, when we try to request them from 
AdgroupAdService they basically do not exist there 
and when we request an AD_PERFORMANCE_REPORT, we get rows for them with 
some properties but no value for AdType.

What kind of Ads are those and are those supposed to be handled via API at 
all?

Regards,

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BatchJobs don't finish, progress stats remain all 0

[Konstantin Tarassow]

Hello,

since about 8 hours we observe that our BatchJobs (Criteria bids and 
Adgroup bid modifiers) don't finish for a longer time and we have to abort 
them.

Their progress stats are all 0.


Does anyone else have this problem?

For the Adwords team:
Example batch job ids would be
2602091723
2600151784

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Re: USER_PERMISSION_DENIED from customer service for some accounts in the new Google Ads API which work in the old Adwords API

[Konstantin Tarassow]

Hello,

I sent you the email as a private reply.

On Thursday, 13 June 2019 20:46:34 UTC+2, adsapiforumadvisor wrote:
>
> Hello Konstantin,
>
> I understand the scenario you mentioned. In the AdWords API the OAuth 
> token can be generated by a user who just have access to the client account 
> even if that user is not having access to the manager manager account. In 
> the Google Ads API, since we are mentioning the login-customer-id as 
> manager account the OAuth tokens must be generated by a user having access 
> to the Manager account.
>
> To see if that is the case you are having troubling with, please share the 
> email address of the user using which the OAuth credentials are created? If 
> the user dont have access to the manager account, you have to create OAuth 
> with the user having access to the manager account. 
>
> Regards,
> Sai Teja, Google Ads API team
>
> ref:_00D1U1174p._5001UBmwT1:ref

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Re: USER_PERMISSION_DENIED from customer service for some accounts in the new Google Ads API which work in the old Adwords API

[Konstantin Tarassow]

Hello,

we are using exactly the same Oauth token for both the new Google Ads API 
and the  Adwords API the user provided us with when he allowed Adwords API 
access to his MCC.
This access was allowed on the MCC level (4554523147).

I've just executed a GetCustomers call on the Adwords API with exactly the 
same Oauth token and account we are trying to access (9787711904). It works


> 
>  ="http://schemas.xmlsoap.org/soap/envelope/;
> xmlns:ns1="https://adwords.google.com/api/adwords/mcm/v201809;
> xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201809;>
> 
> 
> 6446210156
> REDACTED
> 
> 
> false
> false
> 
> 
> 
> 
> 
> 
>
>  xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/;>
> 
>  ="https://adwords.google.com/api/adwords/cm/v201809;
> xmlns="https://adwords.google.com/api/adwords/mcm/v201809;>
> 00058b38333e45ae0a858ccb460cfe2f
> CustomerService
> getCustomers
> 0
> 124
> 
> 
> 
>  ="https://adwords.google.com/api/adwords/mcm/v201809;
> xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201809;>
> 
> 6446210156
> ...
> 
> 
> 
> 





On Wednesday, 12 June 2019 21:37:00 UTC+2, adsapiforumadvisor wrote:
>
> Hello Konstantin,
>
> Could you please confirm the user using which the OAuth credentials are 
> generated? In general when using login-customer-id the OAuth user must have 
> access to the MCC account. 
>
> Regards,
> Sai Teja, Google Ads API Team
>
> ref:_00D1U1174p._5001UBmwT1:ref

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USER_PERMISSION_DENIED from customer service for some accounts in the new Google Ads API which work in the old Adwords API

[Konstantin Tarassow]

Hello,

we have a peculiar problem with the new Google Ads API.

We are trying to run the following request:

[2019-06-12 15:29:57] google-ads.NOTICE: Request
> ---
> Method Name: /google.ads.googleads.v1.services.GoogleAdsService/Search
> Host: googleads.googleapis.com
> Headers: {
> "x-goog-api-client": "gl-php\/7.2.18-1+ubuntu16.04.1+deb.sury.org+1 
> gapic\/ gax\/0.38.1 grpc\/1.19.0",
> "x-goog-request-params": "customer_id=9787711904",
> "developer-token": "REDACTED",
> "login-customer-id": "4554523147"
> }
> Request: {"customerId":"9787711904",
> "query":"
> SELECT
> customer.id,
> customer.manager,
> customer.currency_code,
> customer.descriptive_name,
> customer.time_zone,
> customer.test_account,
> customer.resource_name,
> customer.auto_tagging_enabled,
> customer.tracking_url_template,
> customer.final_url_suffix,
> customer.conversion_tracking_setting.conversion_tracking_id
> FROM
> customer
> "}
> Response
> ---
> Headers: {
> "request-id": "W0hmBQBSfpTqVplr2qamCw",
> "date": "Wed, 12 Jun 2019 13:29:57 GMT",
> "alt-svc": "quic=\":443\"; ma=2592000; v=\"46,44,43,39\""
> }
> Fault
> ---
> Status code: 7
> Details: The caller does not have permission
> Failure: 
> {"errors":[{"errorCode":{"authorizationError":"USER_PERMISSION_DENIED"},"message":"User
>  
> doesn't have permission to access customer. Note: If you're accessing a 
> client customer, the manager's customer id must be set in the 
> 'login-customer-id' header. See 
> https:\/\/developers.google.com\/google-ads\/api\/docs\/concepts\/call-structure#login-customer-id"}]}
> [2019-06-12 15:31:32] google-ads.WARNING: Request made: Host: 
> "googleads.googleapis.com", Method: 
> "/google.ads.googleads.v1.services.GoogleAdsService/Search", 
> ClientCustomerId: 9787711904, RequestId: "pdTJsdb148r5jB4tnUFFcw", IsFault: 
> 1, FaultMessage: "["User doesn't have permission to access customer. Note: 
> If you're accessing a client customer, the manager's customer id must be 
> set in the 'login-customer-id' header. See 
> https:\/\/developers.google.com\/google-ads\/api\/docs\/concepts\/call-structure#login-customer-id"]"



As you can see we get a USER_PERMISSION_DENIED.
We set the login-customer-id  to the id of the corresponding MCC, the 
account we request the data for is 9787711904 and is directly under the MCC 
4554523147.



A corresponding request to the CustomerService in the old Adwords API with 
the same CustomerId, credentials and Oauth refresh token works flawlessly.


We get an error like this for many more customers, but, on the other hand, 
many others work and we cannot see any structural difference or any 
difference in the approach between the working ones and the non-working 
ones. All which do not work in the new API work flawlessly in the old one.

What are we potentially doing wrong?

We know already that if there is an MCC chain like Account A <- 
Intermediate MCC B <- Top MCC C and we have the credentials for C, that we 
must use C as login-customer-id and not B. But in the given example the 
hierarchy consist only of the end account and it's MCC, the credentials 
(refresh token) are on the MCC.

Regards,
Konstantin



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Ads with an additional description field not accessible via API?

[Konstantin Tarassow]

Hello,

our customers start seeing an additional description field in their ETAs. 
It seems that such ads are not visible via API at all.

- Is there a way to access those Ads via API?
- If not, are there any plans to enable them in the API?

Regards,
Konstantin

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Re: BatchJobService returning inconsistent job results

[Konstantin Tarassow]

We also have this problem since yesterday.

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Re: Issue creating ad with ad customizers via API

[Konstantin Tarassow]

Hello Joyce,

thanks for your update.

Are there any plans to prevent users from putting in ad customizers into 
fields where they cannot be used in UI/API?

Regards,
Konstantin


On Wednesday, 9 November 2016 03:33:02 UTC+1, Joyce Lava wrote:
>
> Hello Konstantin,
>
> Thanks for providing the SOAP logs. Upon checking, you used the ad 
> customizer in the field path1 of the Expanded Text Ad 
> . 
> Since ETA uses path1 and path2 to calculate the Display URL and that Ad 
> Customizer 
>  does 
> not dynamically replace display or final URLs, this caused return "PH_0". I 
> did the same against my test account using ad customizer with the allowable 
> fields (e.g. headline1, headline2, description) and the return was the 
> expected text, but with the field path1 and path2, it returns the text to 
> have "PH_3" and "PH_4". I hope this clarifies your concern.
>
> Regards,
> Joyce, AdWords API Team
>

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Re: Issue creating ad with ad customizers via API

[Konstantin Tarassow]

Replied. 

The response to the mutate() call to create the ad contains the correct ad 
customizer. But the response to get() afterwards, contains {PH_0).


On Tuesday, 8 November 2016 03:49:57 UTC+1, Joyce Lava wrote:
>
> Hello John, Konstantin,
>
> Apologies for the delayed response. Could you please send to me (*reply 
> privately to author*) a sample SOAP request and response that shows the 
> expanded text ad with ad customizer being returned to have "PH_0" when 
> using AdGroupAdService.get operation? I tried this yesterday against my 
> test account and I could retrieve the ETA with the correct ad customizer 
> text, not with "PH_0". Though in the Change History page of the UI, I 
> noticed that it shows to have "PH_0". A sample SOAP logs that shows this 
> when using the API will give our team more information to look into this 
> further.
>
> Thanks,
> Joyce, AdWords API Team
>
>

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Re: Issue creating ad with ad customizers via API

[Konstantin Tarassow]

We are observing the same problem.


In a test case we are using the AdGroupAdService to create an ETA and read 
it again afterwards to check whether it has been successfully created.

We are setting a valid ad customizer in the path1 property. When we read 
the newly created ad again the property value is returned as ' {PH_0}'.

We are also observing this behaviour in one of our customers' account.

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Re: Error internal_failure OAuth2Exception

[Konstantin Tarassow]

Seems to work again.

On Tuesday, 19 April 2016 16:16:57 UTC+2, Konstantin Tarassow wrote:
>
> We also started to see it on our requests a couple of minutes ago!
>

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Re: Error internal_failure OAuth2Exception

[Konstantin Tarassow]

We also started to see it on our requests a couple of minutes ago!

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Same keywords text and match type combination does not necessarily get you the same criterionId anymore?

[Konstantin Tarassow]

Hi,

one of our customer's accounts has 2 different ids for the same combination 
of keyword text and match type. This was unexpected since we have thought 
that this would be impossible according to what is mentioned in this 
thread, for example (criterionIds being global objects and such)
https://groups.google.com/forum/#!topic/adwords-api/dZiNRxV0sV8

Has this changed in the meantime? Or could this be a bug?
I cannot provide even the keyword text here since it the customer's brand 
but could send full logs to the API team on demand.

I've verified that this is not a case of different encodings or trailing 
spaces. The keyword criteria look exactly the same (keyword text + match 
type) to me but have different Ids - in the same account.

Regards,
Konstantin

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