from:"RemedyAdmin"

Re: solved: Accessible menu items grayed-out in MT and MT user logging not working

2012-06-09 Thread RemedyAdmin

Happy to post solutions. In this case, BMC miss understood what was reported,
with a web ex - they resolved it (2sec). What hurt was the goose chase prior
to webex.

Thad Esser wrote:

Thanks for taking the time to post the solution. We had the same issue
and
BMC hadn't been able to identify the cause either. 30 seconds with the
right knowledge and it was fixed.

Thanks again,
Thad
On Fri, Jun 8, 2012 at 12:26 PM, RemedyAdmin ddus...@aim.com wrote:

Not even user error was the cause, but admin error. (shaking my head).

In one of the midtier that I was hitting, preference server was not
defined.
The menu and user mt logging depends on this.

still can't believe something so simple, missed.

On the bright side, working the webadmin - final found out where our SSO
files are deployed in web for documentation. So not to find out for
portal
team where they host there files... like pulling teeth.

Thanks to all that responded.
Dee

RemedyAdmin wrote:

Installed for year at most. Working then stopped. Per websphere admins
nothing has changed. As the app owner I did not hange anything. 2 mt
servers

bigip/load balancer 2 http servers 2 mt app server f/w 1
arserver

If I bypass bigip, same issue is seen via each http server.

Jlbess wrote:

Is this a new install or something that was working and then stopped?

How many mid-tier and app servers are there?

On Jun 8, 2012, at 1:46 AM, RemedyAdmin ddus...@aim.com wrote:

Meant to say, no logging. Because the button Are gray out so you
can't
click
for an action

RemedyAdmin wrote:

Yes I have tried that. This is occurring on all forms, system and
custom.
Test Created new form also ( thinking old code) , but same.

I'm at a lost

There is logging , or fiddler is not capture anything. I wonder
arsystem.css could be corrupted.

Jlbess wrote:

Have you tried disabling those menu items for that view, saving the
form,
and re-enabling them?

Jason

On Jun 7, 2012, at 5:58 PM, RemedyAdmin ddus...@aim.com wrote:

Can anyone assist?

I have a open request with BMC; they are requesting going to
version
7.5P8
to look at it. They have not seen this issue before.

RemedyAdmin wrote:

Help please,

Has anyone encountered this issue,

Accessible menu items grayed-out in MT and MT user logging not
working
(logging screen doesnot open). The main one is the SEARCHES.

MT7.5P4
WebSphere 6.1
Oracle 11g
ARS 7.5P4
Unix 6.1

http://old.nabble.com/file/p33976479/AfterSearchinModifyModeCapture.jpg

Dee
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Dee
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Re: Accessible menu items grayed-out in MT and MT user logging not working

2012-06-08 Thread RemedyAdmin

2 mt app servers, was working then stopped, per we admins nothing has
changed. I surely not given the anything to update for mt app.

Yes I have tried disable the accessible men then readd ( if that is what you
meant on/off.

Jose Huerta wrote:

Have you tried to switch on and off again?

...

Sorry, it's friday!

Now, seriously:

1) Does this deployment ever work correctly?
2) Have you tried to connect from the user tool and use these actions?

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

http://www.sm2baleares.es/

SM2 Baleares S.A.
C/Rita Levi

Edificio SM2 Parc Bit

07121 Palma de Mallorca

http://es-es.facebook.com/pages/SM2-Baleares/158608627954
http://twitter.com/#!/SM2Baleares
http://www.linkedin.com/company/sm2-baleares

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.

On Fri, Jun 8, 2012 at 7:46 AM, RemedyAdmin ddus...@aim.com wrote:

Meant to say, no logging. Because the button Are gray out so you can't
click
for an action

RemedyAdmin wrote:

Yes I have tried that. This is occurring on all forms, system and
custom.
Test Created new form also ( thinking old code) , but same.

I'm at a lost

There is logging , or fiddler is not capture anything. I wonder
arsystem.css could be corrupted.

Jlbess wrote:

Have you tried disabling those menu items for that view, saving the
form,
and re-enabling them?

Jason

On Jun 7, 2012, at 5:58 PM, RemedyAdmin ddus...@aim.com wrote:

Can anyone assist?

I have a open request with BMC; they are requesting going to version
7.5P8
to look at it. They have not seen this issue before.

RemedyAdmin wrote:

Help please,

Has anyone encountered this issue,

Accessible menu items grayed-out in MT and MT user logging not
working
(logging screen doesnot open). The main one is the SEARCHES.

MT7.5P4
WebSphere 6.1
Oracle 11g
ARS 7.5P4
Unix 6.1

http://old.nabble.com/file/p33976479/AfterSearchinModifyModeCapture.jpg

Dee
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Dee
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Dee
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Re: Accessible menu items grayed-out in MT and MT user logging not working

2012-06-08 Thread RemedyAdmin

Installed for year at most. Working then stopped. Per websphere admins
nothing has changed. As the app owner I did not hange anything. 2 mt servers

bigip/load balancer 2 http servers 2 mt app server f/w 1 arserver

If I bypass bigip, same issue is seen via each http server.

Jlbess wrote:

Is this a new install or something that was working and then stopped?

How many mid-tier and app servers are there?

On Jun 8, 2012, at 1:46 AM, RemedyAdmin ddus...@aim.com wrote:

Meant to say, no logging. Because the button Are gray out so you can't
click
for an action

RemedyAdmin wrote:

Yes I have tried that. This is occurring on all forms, system and
custom.
Test Created new form also ( thinking old code) , but same.

I'm at a lost

There is logging , or fiddler is not capture anything. I wonder
arsystem.css could be corrupted.

Jlbess wrote:

Have you tried disabling those menu items for that view, saving the
form,
and re-enabling them?

Jason

On Jun 7, 2012, at 5:58 PM, RemedyAdmin ddus...@aim.com wrote:

Can anyone assist?

I have a open request with BMC; they are requesting going to version
7.5P8
to look at it. They have not seen this issue before.

RemedyAdmin wrote:

Help please,

Has anyone encountered this issue,

Accessible menu items grayed-out in MT and MT user logging not
working
(logging screen doesnot open). The main one is the SEARCHES.

MT7.5P4
WebSphere 6.1
Oracle 11g
ARS 7.5P4
Unix 6.1

http://old.nabble.com/file/p33976479/AfterSearchinModifyModeCapture.jpg

Dee
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solved: Accessible menu items grayed-out in MT and MT user logging not working

2012-06-08 Thread RemedyAdmin

Not even user error was the cause, but admin error. (shaking my head).

In one of the midtier that I was hitting, preference server was not defined.
The menu and user mt logging depends on this.

still can't believe something so simple, missed.

On the bright side, working the webadmin - final found out where our SSO
files are deployed in web for documentation. So not to find out for portal
team where they host there files... like pulling teeth.

Thanks to all that responded.
Dee

RemedyAdmin wrote:

Installed for year at most. Working then stopped. Per websphere admins
nothing has changed. As the app owner I did not hange anything. 2 mt
servers

bigip/load balancer 2 http servers 2 mt app server f/w 1
arserver

If I bypass bigip, same issue is seen via each http server.

Jlbess wrote:

Is this a new install or something that was working and then stopped?

How many mid-tier and app servers are there?

On Jun 8, 2012, at 1:46 AM, RemedyAdmin ddus...@aim.com wrote:

Meant to say, no logging. Because the button Are gray out so you can't
click
for an action

RemedyAdmin wrote:

Yes I have tried that. This is occurring on all forms, system and
custom.
Test Created new form also ( thinking old code) , but same.

I'm at a lost

There is logging , or fiddler is not capture anything. I wonder
arsystem.css could be corrupted.

Jlbess wrote:

Have you tried disabling those menu items for that view, saving the
form,
and re-enabling them?

Jason

On Jun 7, 2012, at 5:58 PM, RemedyAdmin ddus...@aim.com wrote:

Can anyone assist?

I have a open request with BMC; they are requesting going to version
7.5P8
to look at it. They have not seen this issue before.

RemedyAdmin wrote:

Help please,

Has anyone encountered this issue,

Accessible menu items grayed-out in MT and MT user logging not
working
(logging screen doesnot open). The main one is the SEARCHES.

MT7.5P4
WebSphere 6.1
Oracle 11g
ARS 7.5P4
Unix 6.1

http://old.nabble.com/file/p33976479/AfterSearchinModifyModeCapture.jpg

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Accessible menu items grayed-out in MT and MT user logging not working

2012-06-07 Thread RemedyAdmin

Help please,

Has anyone encountered this issue,

Accessible menu items grayed-out in MT and MT user logging not working
(logging screen doesnot open). The main one is the SEARCHES.

MT7.5P4
WebSphere 6.1
Oracle 11g
ARS 7.5P4
Unix 6.1


http://old.nabble.com/file/p33976456/SearchModebeforeSearchCapture.jpg 
http://old.nabble.com/file/p33976456/AccessibleMenuDefinedCapture.jpg 
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Re: Accessible menu items grayed-out in MT and MT user logging not working

2012-06-07 Thread RemedyAdmin

RemedyAdmin wrote:
 
 Help please,
 
 Has anyone encountered this issue,
 
 Accessible menu items grayed-out in MT and MT user logging not working
 (logging screen doesnot open). The main one is the SEARCHES.
 
 MT7.5P4
 WebSphere 6.1
 Oracle 11g
 ARS 7.5P4
 Unix 6.1
 
  http://old.nabble.com/file/p33976456/AccessibleMenuDefinedCapture.jpg 
 
http://old.nabble.com/file/p33976465/SearchModebeforeSearchCapture.jpg 
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Accessible menu items grayed-out in MT and MT user logging not working

2012-06-07 Thread RemedyAdmin

 Help please,
 
 Has anyone encountered this issue,
 
 Accessible menu items grayed-out in MT and MT user logging not working 
 (logging screen doesnot open). The main one is the SEARCHES.
 
 MT7.5P4
 WebSphere 6.1
 Oracle 11g
 ARS 7.5P4
 Unix 6.1
 
http://old.nabble.com/file/p33976479/AfterSearchinModifyModeCapture.jpg 
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Re: Accessible menu items grayed-out in MT and MT user logging not working

2012-06-07 Thread RemedyAdmin

Can anyone assist?

I have a open request with BMC; they are requesting going to version 7.5P8
to look at it. They have not seen this issue before. 


RemedyAdmin wrote:
 
  Help please,
  
  Has anyone encountered this issue,
  
  Accessible menu items grayed-out in MT and MT user logging not working 
  (logging screen doesnot open). The main one is the SEARCHES.
  
  MT7.5P4
  WebSphere 6.1
  Oracle 11g
  ARS 7.5P4
  Unix 6.1
  
  http://old.nabble.com/file/p33976479/AfterSearchinModifyModeCapture.jpg 
 


-

Dee
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Re: Accessible menu items grayed-out in MT and MT user logging not working

2012-06-07 Thread RemedyAdmin

Yes I have tried that. This is occurring on all forms, system and custom.
Test Created new form also ( thinking old code) , but same.

I'm at a lost

There is logging , or fiddler is not capture anything. I wonder arsystem.css
could be corrupted.

Jlbess wrote:

Have you tried disabling those menu items for that view, saving the form,
and re-enabling them?

Jason

On Jun 7, 2012, at 5:58 PM, RemedyAdmin ddus...@aim.com wrote:

Can anyone assist?

I have a open request with BMC; they are requesting going to version
7.5P8
to look at it. They have not seen this issue before.

RemedyAdmin wrote:

Help please,

Has anyone encountered this issue,

Accessible menu items grayed-out in MT and MT user logging not working
(logging screen doesnot open). The main one is the SEARCHES.

MT7.5P4
WebSphere 6.1
Oracle 11g
ARS 7.5P4
Unix 6.1

http://old.nabble.com/file/p33976479/AfterSearchinModifyModeCapture.jpg

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Dee
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Re: Accessible menu items grayed-out in MT and MT user logging not working

2012-06-07 Thread RemedyAdmin

Meant to say, no logging. Because the button Are gray out so you can't click
for an action

RemedyAdmin wrote:

Yes I have tried that. This is occurring on all forms, system and custom.
Test Created new form also ( thinking old code) , but same.

I'm at a lost

There is logging , or fiddler is not capture anything. I wonder
arsystem.css could be corrupted.

Jlbess wrote:

Have you tried disabling those menu items for that view, saving the form,
and re-enabling them?

Jason

On Jun 7, 2012, at 5:58 PM, RemedyAdmin ddus...@aim.com wrote:

Can anyone assist?

I have a open request with BMC; they are requesting going to version
7.5P8
to look at it. They have not seen this issue before.

RemedyAdmin wrote:

Help please,

Has anyone encountered this issue,

Accessible menu items grayed-out in MT and MT user logging not working
(logging screen doesnot open). The main one is the SEARCHES.

MT7.5P4
WebSphere 6.1
Oracle 11g
ARS 7.5P4
Unix 6.1

http://old.nabble.com/file/p33976479/AfterSearchinModifyModeCapture.jpg

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Re: Upgrade ARServer and ITSM to 7.6.04

2012-05-28 Thread RemedyAdmin

hopefully, the list can validate this... 

I don't have itsm, similar upgrade of arserver, user form could find field
in view. What BMC told me, was to delete the view, run installer and it
worked.  Now the view that was removed was a dormant view. 



team.rem...@libero.it wrote:
 
 Hi.
 
 First of all thanks for your answer.
 
 I followed your advice, I made the changes and I rerun the upgrade of
 ITSM. In this second attempt the installation stopped to incident
 management install and the errors reported in logs are the following:
 
 
 ERROR][Fri May 25 17:01:56.095] ImportFileNode- ARImport() for
 hpd_deplapp.def returned non-zero return code 2
 [ERROR][Fri May 25 17:01:56.095] ImportFileNode- 314 Field does not exist
 on current form HPD:Help Desk : 60900
 [ERROR][Fri May 25 17:01:56.095] ImportFileNode- 314 Field does not exist
 on current form HPD:Help Desk : 60900
 [ERROR][Fri May 25 17:01:56.095] ImportFileNode- 314 Field does not exist
 on current form HPD:Help Desk : 60900
 [ERROR][Fri May 25 17:01:56.095] ImportFileNode- 314 Field does not exist
 on current form HPD:Help Desk : 303979600
 [ERROR][Fri May 25 17:01:56.095] ImportFileNode- 314 Field does not exist
 on current form HPD:Help Desk : 60900
 [ERROR][Fri May 25 17:01:56.126] ImportFileNode- 314 Field does not exist
 on current form HPD:Help Desk : 60900
 [ERROR][Fri May 25 17:01:56.173] ImportFileNode- 314 Field does not exist
 on current form HPD:Help Desk : 60900
 [ERROR][Fri May 25 17:01:56.173] ImportFileNode- 392 Field/VUI name must
 be unique for the form -- there is already a field or VUI using this name
 Text
 [ERROR][Fri May 25 17:01:56.189] ImportFileNode- 392 Field/VUI name must
 be unique for the form -- there is already a field or VUI using this name
 Corporate ID
 
 It's clear that I have to rename the field Text and Corporate ID first of
 all.
 Moreover, it seems that the system expects the fields 303979600 and 60900
 and do not find them and so I have to create them, but I do not know the
 characteristics of the fields to create (type, permissions ...).
 From the file hpd_deplapp.def I could only find the name of the fields,
 Vendor Assignee Groups (60900) and EffortDurationHour (303979600) but I
 can not figure out how to create them.
 
 Any ideas?
 
 Thank's a lot.
 
 David.
 
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Is there away to create a meeting invite in outlook 2010 calender from REmedy?

2012-05-25 Thread RemedyAdmin

Hello List,

Senario, We have LRB's (Local Review Boards) for changes specific to areas.
Each of these LRBs have leads, whom send meeting invitation for change owner
to attend. I want to automate this. So, 

Question: Is there away to create a meeting invite in outlook 2010 calender
from Remedy?



Dee
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Re: Is there away to create a meeting invite in outlook 2010 calender from REmedy?

2012-05-25 Thread RemedyAdmin

Additional Info,

ARS 7.5p4 and 10g on AIx 6.1
MT 7.5p4 on WebSphere 6 on Aix 6.1



RemedyAdmin wrote:
 
 Hello List,
 
 Senario, We have LRB's (Local Review Boards) for changes specific to
 areas. Each of these LRBs have leads, whom send meeting invitation for
 change owner to attend. I want to automate this. So, 
 
 Question: Is there away to create a meeting invite in outlook 2010
 calender from Remedy?
 
 
 
 Dee
 

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Re: Error (68) in binding send socket for address

2012-04-18 Thread RemedyAdmin

Joe, thank you for responding,

This error is for the remedy alert. Now, if related - I did check the
armonitor.conf and the setting is correct.. I further checked the
Emailenigine daemon properties file, email.sh..

Nothing - so I'm at a lost. 


Joe Martin D'Souza wrote:
 
 Dee,
 
 Check your armonitor.cfg (conf if on unix) file too.. The email engine 
 startup there may be pointing to the older server..
 
 Joe
 
 -Original Message- 
 From: Dee
 Sent: Wednesday, April 18, 2012 7:37 PM Newsgroups: 
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: Re: Error (68) in binding send socket for address
 
 Thanks for responding Jase,
 
 Yes, that was the first place I checked.  Now I'm going thru all workflow 
 that has notifier, to see if it has the old server embeded. Already did 
 users configuration  preferences, etc.
 
 I'm at a lost. I even turn on all the other logs to see if any other
 errors 
 are occurring to correlate, nothing yet.
 
 Any other thoughts.  
 
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AREAVerifyLoginCallback failure, what could be the cause?

2012-04-15 Thread RemedyAdmin

User a and b are runmarco processes that each user ssh/rsh to the arserver
to execute runmarco. Now, the command, with different content are
successfully executing, but I still see these failures in log.

I do no of one specific runmarco + content that is failing. Still have
figure out why it would be while other execute fine.

Sun Apr 15 2012 19:25:41.7018 */+VL    AREAVerifyLoginCallback  --
user a
PLGN TID: 001286 RPC ID: 000594 Queue: AREA   Client-RPC:
390695 /* Sun Apr 15 2012 19:25:41.7018 */-VL
   FAIL
PLGN TID: 001286 RPC ID: 000595 Queue: AREA   Client-RPC:
390695 /* Sun Apr 15 2012 19:25:43.2336 */+VL      -- user b


7.5p4 ars
10g 
Aix6.1
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Re: AW: Java API connection pool question..

2012-04-14 Thread RemedyAdmin

Thank you for the response,

All servers are unix,

Changing that variable is the debate and it's impact, But I own the arserver
so will set it, to be safe.
Additional 2hour timer on top port for 2hour,
And reduce the mt session timeout to 60 mins along with mt user preferences.
We are increasing the Jvms to = 1.5 gb, due to perform once testing by
webadmin.

Will see if all hell breaks loose Monday when people start hitting
change/service/reporting on the mt.

Conny Martin wrote:

Dee,

IHMO the easiest way to avoid flushing connections on the firewall is to
set the tcp keepalive timeout to a value shorter than 60 minutes.

If your arserver is running on a linux box just do

echo 3500 /proc/sys/net/ipv4/tcp_keepalive_time

as root and restart your arserver.

HTH

KR Conny

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] Im Auftrag von Dee
Gesendet: Donnerstag, 12. April 2012 17:13
An: arslist@ARSLIST.ORG
Betreff: Re: Java API connection pool question..

Axton,

From our network admins, these points where made, in response to your
post.

The connections from the midtier (Websphere) server to the ARserver are
persistent TCP connections. These connections are not stateless.
Our firewall is doing stateful inspection on these connections.
The firewall security policy allows all of these connections to be
started.
Connections are flushed from the firewall state tables after 1 hour of
INACTIVITY. Not active connections are ever flushed.
After an inactive connection has been flushed, any further packets (in
either direction) are dropped by the firewall. No RST packets are sent to
the session endpoints at the time of the flush or at the time of the
packet drops. A firewall log entry is created for each of these
out-of-state
packet drops.
After attempting to re-use one of the inactive/flushed connections, the
application's session endpoint make take several minutes doing TCP retries
of their dropped packets before they give up and start a new connection.

We want to know how we can configure the AR product to either:
1) keep these connections active by implementing the keepalive protocol or
2) close the connections when the immediate unit of work is finished.

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Re: Java API connection pool question..

2012-04-11 Thread RemedyAdmin

Thanks Axton,

We are exploring your suggestion. But in the interim we put a timer on
firewall for ports to 2 hour, to be safe.

Same question posed to BMC, the MT controls java connection pool and we
can't. And set the Session timeout in the user preference/mt general setting
 to less than firewall.

Which we have tested  but still 'out of state session in the firewall 
login issues. 

To your point there maybe another protocol to look into.

None of there additional responses, dove into the response you have
provided. 



Axton Grams wrote:
 
 I don't know much about the IBM stack, but with Apache's AJP connector,
 you
 have the option to define keep alives (see  socket_keepalive and 
 ping_mode
 ):
 http://tomcat.apache.org/connectors-doc/reference/workers.html
 
 If the IBM HTTP server is talking HTTP to the WebSphere server, the
 firewall should not interfere with the communications since each HTTP
 request/response can negotiate the session information (it is basically
 stateless between request/response pairs).  Since the firewall is
 interfering, I can only assume that some other protocol is in use.
 
 Axton Grams
 
 On Wed, Apr 11, 2012 at 12:04 PM, Dee ddus...@aim.com wrote:
 
 Thanks Axton,

 I posed the question to your websphere admins,

 We use http server in this case is IBM HTTP Server - 6.1.0.25, j2ee
 server
 -
 IBM WebSphere Application Server - ND - 6.1.0.25.




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ARERR 514: Contents of the Status-History field in the flat file database are missing or invalid

2012-03-01 Thread RemedyAdmin

Can anyone provide a hint/how to resolve this error?

Thu Mar  1 18:07:30 2012  390603 : Contents of the Status-History field in
the flat file database are missing or invalid (ARERR 514)
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Question:What is the best way to migrate data,def, config?

2012-02-22 Thread RemedyAdmin

Hello List, 

Senario:

Unix 6.1 Server A, current prod has ARS 7.5p4 installed on Oracle 10g local
to server. The only components are Arsystem, ARDBC, AREA, EmailEngine,
Flashboard. The mid-tier is remote. We have custom Change Management and
Service (incident) management.

Unix 6.1 Server B, new hardware/f/w, has ARS 7.5p4 installed (like prod) on
Oracle 10g local to server. The only components are Arsystem, ARDBC, AREA,
WebServices, Approval Server,  Assignment Engine, EmailEngine, Flashboard.
The mid-tier is remote.

What would be the best way to move data, configuration, def files etc to the
new server?

Tell me if this will work. (Both server a  b will be backed up)
1. We are going to extract the schema from Server A and import to server B.
2. This will bring over data, conf, def files from Server A, and delete
Server B.
3. Then re-import the WebServices, Approval Server,  Assignment Engine from
the def files the installer laid down on the server. 
4. Then start the application and test each of the above components are
working.



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Resolved: Error: Installing Approval Server Assignment Engine 7.5P4

2012-02-16 Thread RemedyAdmin

Resolved...

Assignment Engine and Approval Server failed to install below because the
installer cannot resolve the aliases. It is recommended to install with
hostname, then change the Server-Name to alias in ar.conf and armonitor.
Note: All other components installed with Alias successfully.

So during installation, on the GUI Existing AR System Server, enter AR
System Server Alias = HOSTNAME and NOT ALIAS.

Then to ar.conf, change
Server-Name = ALIAS
Domain-Name = company.com
Server-Connect-Name = hostname.company.com

RemedyAdmin wrote:

I'm getting the below error upon installation of the 7.5p4 approval server
component only, on aix 6.1. 10g.

on the GUI: Enter Admin User Info
Entered:

ServerAlias: XXXalias
Hostname/IP: XXXalias

Install GUI
Title Gui: Approval Server Dependency
Failed to detect AR System Server alias XXXalias and can not proceed
woth installation of featureApprovalServer.

Install.log
LOG EVENT {Description=[SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=[APPROVAL_SERVER_UPGRADE_DEPENDANCY_MESSAGE4[String:XXXalias,String:featureApprovalServer]]}
(Feb 09 2012 06:59:03.604 PM
-0500),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,

WHAT IS THE DEPENDENCY?

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Re: Installation questions

2012-02-08 Thread RemedyAdmin

Thanks Fred/Thad/Joe.

I finally called BMC; with there assistance (gotten better), 

1. recreated the tablespace
2. added the permissions to aradmin
3. Ran the installer with Oracle connection and service name = servicename.
4. Demo started, plugin didnot - change port due to fw, started.
5. Below tnsnames:

# TNSNAMES.ORA Network Configuration File:
/opt/oracle/sid/product/10.2.0/network/admin/tnsnames.ora
# Generated by Oracle configuration tools.

EXTPROC_CONNECTION_DATA.company.COM =
  (DESCRIPTION =
(ADDRESS_LIST =
  (ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC))
)
(CONNECT_DATA =
  (SID = PLSExtProc)
  (PRESENTATION = RO)
)
  )

ServiceName.company.COM =
  (DESCRIPTION =
(ADDRESS_LIST =
  (ADDRESS = (PROTOCOL = TCP)(HOST = hostname)(PORT = ))
)
(CONNECT_DATA =
  (SERVICE_NAME = Service_name)
  (INSTANCE_NAME = SID)
)
  )





Grooms, Frederick W wrote:
 
 I had to type in the connection identifier in the install screen.  Your
 log shows Failed to validate AR DB user exists meaning the installer was
 unable to connect to the database.
 
 Last I had heard there was a bug in the installer somewhere that mixed up
 connection identifier and service name/SID.  That's why I have an
 additional entry in the tnsnames.ora file so the bug has no effect.
 
 Technically the tnsnames.ora entry is:
 ConnectionIdentifier =
   (DESCRIPTION =
 (ADDRESS_LIST =
   (ADDRESS = (PROTOCOL = TCP)(HOST = serverhostname.company.com)(PORT
 = 1521))
 )
 (CONNECT_DATA =
   (SERVICE_NAME = servicename)   -- OR  (SID = sid) depending on how
 your database is set up
 )
   )
 
 That's why I put an additional entry in the file where the
 ConnectionIdentifier value = the ServiceName/SID value I am working with.
 
 Fred
 
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of D Dussie
 Sent: Tuesday, February 07, 2012 1:49 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Installation questions
 
 Thanks Fred,
 
 tnsnames.ora, db uses ldap to authenticate
 In the install screen doesnot put servicename in the Connection
 Identifier,but does in ServiceName/SID. Doesnot populate the port which is
 different from 1521, and hostname.
 
 Another, interesting case - (is this the conflict, can the application not
 connect to servicename, excluding the SID; because tnsping SID will
 resolve Currentprod?)
 
 Current Remedy_p, has servicename_p = sid_p on port 1521
 New Remedy_d, has servicename_d != sid_d not on port 1521, but sid_d=sid_p
 
 
 tnsnames.ora file:
 EXTPROC_CONNECTION_DATA.company.COM =
   (DESCRIPTION =
 (ADDRESS_LIST =
   (ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC))
 )
 (CONNECT_DATA =
   (SID = PLSExtProc)
   (PRESENTATION = RO)
 )
   )
 
 SID.company.COM =
   (DESCRIPTION =
 (ADDRESS_LIST =
   (ADDRESS = (PROTOCOL = TCP)(HOST = serverhostname.company.com)(PORT
 = 1521))
 )
 (CONNECT_DATA =
   (SERVICE_NAME = servicename)
 )
   )
 
  Looking at the install log, note only installing Arsystem not the
 ARDC, etc components..(working with each errors, as experienced is prior
 upgrade)
 
 Feb 06 2012 06:02:31.958 PM
 -0500),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDBAUserInputValidationTask,
   THROWABLE EVENT {Description=[Failed to validate AR DB user exists]},
   Throwable=[java.sql.SQLException: ORA-00942: table or view does not
 exist
  
 oracle.jdbc.driver.SQLStateMapping.newSQLException(SQLStateMapping.java:133)
   oracle.jdbc.driver.DatabaseError.newSQLException(DatabaseError.java:115)
  
 oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:221)
   oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:467)
   oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:417)
   oracle.jdbc.driver.T4C8Oall.receive(T4C8Oall.java:1084)
  
 oracle.jdbc.driver.T4CPreparedStatement.doOall8(T4CPreparedStatement.java:215)
  
 oracle.jdbc.driver.T4CPreparedStatement.executeForDescribe(T4CPreparedStatement.java:1032)
  
 oracle.jdbc.driver.T4CPreparedStatement.executeMaybeDescribe(T4CPreparedStatement.java:1139)
  
 oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1471)
  
 oracle.jdbc.driver.OraclePreparedStatement.executeInternal(OraclePreparedStatement.java:3874)
  
 oracle.jdbc.driver.OraclePreparedStatement.executeQuery(OraclePreparedStatement.java:3944)
  
 oracle.jdbc.driver.OraclePreparedStatementWrapper.executeQuery(OraclePreparedStatementWrapper.java:3613)
  
 com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDBAUserInputValidationTask.validateARDBOracleUserExists(ARServerDBAUserInputValidationTask.java:2337)
  
 com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDBAUserInputValidationTask.performValidation(ARServerDBAUserInputValidationTask.java:171)

Resolved: Help: Oracle Error - New Installation 7.5P4 ARS

2012-02-03 Thread RemedyAdmin

All configurations correct. Nothing to Kb's had would have helped. 

We use LDAP to authenticate, by chance triying to tnsping sid from the
database server would not resolve. Issue firewall was not configured to
allow bi-directional connection via the ldap port between server and ldap.

~(Got to love F/W).

Thanks again Fred for responding.



RemedyAdmin wrote:
 
 Thanks FRED,
 
 I'm running the installer as root and root is a member dba group.
 
 However, what I found was KA306790, which stating that the service name
 cannot be fully qualified. So i'm waiting on my dba to change the
 tnsnames.ora and restart the listner.
 
 Crossfingers!
 
 
 Grooms, Frederick W wrote:
 
 Since you didn't specify what OS I can only be general
 
 INVALID_OCI_LIB_PERMISSION  sounds like it is the permissions to the
 actual Oracle library files on the server.  Perhaps you don't have rights
 to the directories they reside in.
 
 Fred
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of D Dussie
 Sent: Thursday, February 02, 2012 5:16 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Help: Oracle Error - New Installation 7.5P4 ARS
 
 We have checked PATHS, PERMISSION, ROLES, .please help
 
 
 additional information:
 
 
 Logs errors,
 
 Feb 02 2012 11:09:10.727 AM
 -0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
   LOG EVENT {Description=[SET PROPERTY
 VALIDATION_ERROR_RESULT],Detail=[INVALID_OCI_LIB_PERMISSION[String:ORACLE]]}
 (Feb 02 2012 11:09:10.728 AM
 -0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
   LOG EVENT {Description=[SET PROPERTY
 VALIDATION_WARNING_RESULT],Detail=[VALID_PRE_CREATEDB_MODE[String:aradmin];INVALID_ARSERVER_NOT_ENOUGH_MEMORY]}
 (Feb 02 2012 11:09:10.773 AM
 -0500),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
   LOG EVENT {Description=[COMPLETED
 InstallationTask],Detail=[com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseInformationValidationTask]}
 (Feb 02 2012 11:09:10.794 AM
 -0500),INFO,com.bmc.install.builder.installanywhere.InstallationPanel,
   LOG EVENT {Description=[CREATED
 InstallationPanelDelegate],Detail=[com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ui.ARServerDatabaseInformationValidationPanelDelegate]}
 
 
 
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Re: Help: Oracle Error - New Installation 7.5P4 ARS

2012-02-02 Thread RemedyAdmin

Thanks FRED,

I'm running the installer as root and root is a member dba group.

However, what I found was KA306790, which stating that the service name
cannot be fully qualified. So i'm waiting on my dba to change the
tnsnames.ora and restart the listner.

Crossfingers!


Grooms, Frederick W wrote:
 
 Since you didn't specify what OS I can only be general
 
 INVALID_OCI_LIB_PERMISSION  sounds like it is the permissions to the
 actual Oracle library files on the server.  Perhaps you don't have rights
 to the directories they reside in.
 
 Fred
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of D Dussie
 Sent: Thursday, February 02, 2012 5:16 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Help: Oracle Error - New Installation 7.5P4 ARS
 
 We have checked PATHS, PERMISSION, ROLES, .please help
 
 
 additional information:
 
 
 Logs errors,
 
 Feb 02 2012 11:09:10.727 AM
 -0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
   LOG EVENT {Description=[SET PROPERTY
 VALIDATION_ERROR_RESULT],Detail=[INVALID_OCI_LIB_PERMISSION[String:ORACLE]]}
 (Feb 02 2012 11:09:10.728 AM
 -0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
   LOG EVENT {Description=[SET PROPERTY
 VALIDATION_WARNING_RESULT],Detail=[VALID_PRE_CREATEDB_MODE[String:aradmin];INVALID_ARSERVER_NOT_ENOUGH_MEMORY]}
 (Feb 02 2012 11:09:10.773 AM
 -0500),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
   LOG EVENT {Description=[COMPLETED
 InstallationTask],Detail=[com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseInformationValidationTask]}
 (Feb 02 2012 11:09:10.794 AM
 -0500),INFO,com.bmc.install.builder.installanywhere.InstallationPanel,
   LOG EVENT {Description=[CREATED
 InstallationPanelDelegate],Detail=[com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ui.ARServerDatabaseInformationValidationPanelDelegate]}
 
 
 
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Re: solved: Accessible menu items grayed-out in MT and MT user logging not working

Re: Accessible menu items grayed-out in MT and MT user logging not working

Re: Accessible menu items grayed-out in MT and MT user logging not working

solved: Accessible menu items grayed-out in MT and MT user logging not working

Accessible menu items grayed-out in MT and MT user logging not working

Re: Accessible menu items grayed-out in MT and MT user logging not working

Accessible menu items grayed-out in MT and MT user logging not working

Re: Accessible menu items grayed-out in MT and MT user logging not working

Re: Accessible menu items grayed-out in MT and MT user logging not working

Re: Accessible menu items grayed-out in MT and MT user logging not working

Re: Upgrade ARServer and ITSM to 7.6.04

Is there away to create a meeting invite in outlook 2010 calender from REmedy?

Re: Is there away to create a meeting invite in outlook 2010 calender from REmedy?

Re: Error (68) in binding send socket for address

AREAVerifyLoginCallback failure, what could be the cause?

Re: AW: Java API connection pool question..

Re: Java API connection pool question..

ARERR 514: Contents of the Status-History field in the flat file database are missing or invalid

Question:What is the best way to migrate data,def, config?

Resolved: Error: Installing Approval Server Assignment Engine 7.5P4

Re: Installation questions

Resolved: Help: Oracle Error - New Installation 7.5P4 ARS

Re: Help: Oracle Error - New Installation 7.5P4 ARS

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