Re: Update on Password problem update

[Tim Law]

Pat you’re fortunate to have an Apple Tech spend so much time working through 
all these things and guiding you into the risky territory that Terminal allows. 

I have hundreds of passwords and notes kept securely inside 1Password which I 
find is an excellent product. You can’t however, forget the master password!!!

Regards
Tim

Sent from Tim's iPhone

> On 21 Nov 2018, at 3:52 pm, Pat  wrote:
> 
> Hello, all, 
> Many thanks to all who wrote back with suggestions — Diana, Susan, Peter, 
> Tim, Neil. I can log into the computer now. I rang Apple this morning, and 
> was passed through several people to an Apple technician. After he had tried 
> making a few new passwords, and getting the same result as me (in other words 
> — they didn’t work), he guided me through a process using Terminal, and we 
> finally arriived at the fix. It took about 2 hours to get there, an ordeal. 
> 
> But the news is not all good. All my settings and a lot of personal stuff 
> (Key Chain!) is gone, It seems I have to argue with bossy applications to 
> replace the info into them. My 3 Mail accounts persistently rejected having 
> the proper Mail passwords replaced several times. 
> 
> I don’t have Time Machine, just a very large backup hard disk and Super 
> Duper. I do not see any of the Key Chain data — does Super Duper hide it 
> anywhere? If it is not there, I’m going to have a hard time.
> 
> Apple's automated guide to retrieving passwords needs some urgent 
> improvement. It is impossible in places to know just which password is to be 
> retrieved: thel log-in name or Apple ID. In my case, it was the password 
> specifically to start the computer.
> 
> And I will not be changing the new password any time soon.
> 
> Thanks again,
> Pat
> 
> 
> 
>> On 21 Nov 2018, at 07:17, Diana & Graham Stevens  
>> wrote:
>> 
>> Hi Pat
>> 
>> Why don’t you ring Apple support. They solved my password problem when I got 
>> no answers. I rang in the late afternoon and got through very quickly. The 
>> man also sent me the URL so I could find it again plus some other useful 
>> URLs.
>> 
>> Good luck
>> 
>> Diana
>> 
>> Sent from my iPad
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
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> 
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Re: Update on Password problem update

[Neil Houghton]

Hi Pat,


Just a disclaimer - the below is as for me on OSX El Capitain 10.11.6 - if you 
are on a newer OS some things may have changed.




Youprobably have a new login keychain with your new password. It would start 
empty and will only contain what you have done since the PW change.

You should still be able to access the info on your old keychain PROVIDED you 
remember the old login password you used when it was in use.

I have had to retrieve old keychains when doing a clean install without 
migrating user accounts - the login keychain was (like yours) fairly empty and 
I needed access to my old keychain.

Keychain Access can access more than one keychain - I currently have my default 
keychain - Apple calls this login (in bold) I also have a previous keychain 
which I called SLlogin (this is from my old Snow Leopard installation)

At some stage I should harvest all the info off the old keychain and get it 
onto the new keychain but, at the minute, I just use both.



So first you need to find your old keychain...

Apple keeps its keychains in user/Library/Keychains (current for OSX 10.11) 
depending on what you got up to in terminal your old key chain may be there 
(but renamed) but it may be possibly easier to go to your SuperDuper backup, 
find the login keychain, copy it to your desktop, RENAME IT (eg OLDlogin) and 
then drop it into your user/Library/Keychains folder.



Then you need to actually access the keychain...

Open the  Keychain Access app and under the 'File' dropdown menu click 'Add 
Keychain" it should open the file selection box at the keychain folder (if not 
- navigate to the folder) select you newly named old keychain and click the 
'add' button.

You should now see the keychain in the  Keychain Access sidebar - select it and 
the "All Items" category should show you everything that is in there. To 
actually show the info, when asked for the password, you obviously need your 
OLD login password (since that is the password for this keychain).




I probably don't need to tell you that you need to be VERY careful when 
adding/deleting/modifying anything in your keychain(s) - you can really stuff 
things up otherwise!


HTH


Cheers



Neil
-- 
Neil R. Houghton
Albany, Western Australia
Tel: +61 8 9841 6063
Email: n...@possumology.com



-Original Message-
From:  on behalf of Pat 

Reply-To: WAMUG 
Date: Wednesday, 21 November 2018 at 15:52
To: WAMUG 
Subject: Update on Password problem update

Hello, all, 
Many thanks to all who wrote back with suggestions — Diana, Susan, Peter, 
Tim, Neil. I can log into the computer now. I rang Apple this morning, and was 
passed through several people to an Apple technician. After he had tried making 
a few new passwords, and getting the same result as me (in other words — they 
didn’t work), he guided me through a process using Terminal, and we finally 
arriived at the fix. It took about 2 hours to get there, an ordeal. 

But the news is not all good. All my settings and a lot of personal stuff 
(Key Chain!) is gone, It seems I have to argue with bossy applications to 
replace the info into them. My 3 Mail accounts persistently rejected having the 
proper Mail passwords replaced several times. 

I don’t have Time Machine, just a very large backup hard disk and Super 
Duper. I do not see any of the Key Chain data — does Super Duper hide it 
anywhere? If it is not there, I’m going to have a hard time.

Apple's automated guide to retrieving passwords needs some urgent 
improvement. It is impossible in places to know just which password is to be 
retrieved: thel log-in name or Apple ID. In my case, it was the password 
specifically to start the computer.

And I will not be changing the new password any time soon.

Thanks again,
Pat



> On 21 Nov 2018, at 07:17, Diana & Graham Stevens  
wrote:
> 
> Hi Pat
> 
> Why don’t you ring Apple support. They solved my password problem when I 
got no answers. I rang in the late afternoon and got through very quickly. The 
man also sent me the URL so I could find it again plus some other useful URLs.
> 
> Good luck
> 
> Diana
> 
> Sent from my iPad
> 
> 
> -- The WA Macintosh User Group Mailing List --
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> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
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-- The WA Macin

Update on Password problem update

[Pat]

Hello, all, 
Many thanks to all who wrote back with suggestions — Diana, Susan, Peter, Tim, 
Neil. I can log into the computer now. I rang Apple this morning, and was 
passed through several people to an Apple technician. After he had tried making 
a few new passwords, and getting the same result as me (in other words — they 
didn’t work), he guided me through a process using Terminal, and we finally 
arriived at the fix. It took about 2 hours to get there, an ordeal. 

But the news is not all good. All my settings and a lot of personal stuff (Key 
Chain!) is gone, It seems I have to argue with bossy applications to replace 
the info into them. My 3 Mail accounts persistently rejected having the proper 
Mail passwords replaced several times. 

I don’t have Time Machine, just a very large backup hard disk and Super Duper. 
I do not see any of the Key Chain data — does Super Duper hide it anywhere? If 
it is not there, I’m going to have a hard time.

Apple's automated guide to retrieving passwords needs some urgent improvement. 
It is impossible in places to know just which password is to be retrieved: thel 
log-in name or Apple ID. In my case, it was the password specifically to start 
the computer.

And I will not be changing the new password any time soon.

Thanks again,
Pat



> On 21 Nov 2018, at 07:17, Diana & Graham Stevens  wrote:
> 
> Hi Pat
> 
> Why don’t you ring Apple support. They solved my password problem when I got 
> no answers. I rang in the late afternoon and got through very quickly. The 
> man also sent me the URL so I could find it again plus some other useful URLs.
> 
> Good luck
> 
> Diana
> 
> Sent from my iPad
> 
> 
> -- The WA Macintosh User Group Mailing List --
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> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
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Re: Password problem update

[Diana & Graham Stevens]

Hi Jewels

The problem I had was quite different. My husband’s iPhone kept asking him to 
sign in to his Apple ID. When we tried it never worked.

I rang Apple and they told me to log into the Apple ID server. I did, it worked.

Later he sent us an email with a couple of URLs, I did not look at them at the 
time, I’m due at a function on 5 min so no time now. This is from his email:

Hi Graham and Diana, 

Based on the details you provided, we think you might find the following 
information helpful:

Sign in with your Apple ID <https://support.apple.com/kb/HT204053>  

We are here to help. At Apple Support <http://www.apple.com/au/support/>, you 
can learn more about your product, download the latest software updates, and 
share tips and solutions with other users. You can also find out the best way 
to contact us. 

Good luck
Diana

> On 21 Nov 2018, at 10:25 am, Julie Bedford  wrote:
> 
> Diana,
> 
> Could you please let us know the URL address
> 
> Thanks
> Jewels
>> On 21 Nov 2018, at 7:17 AM, Diana & Graham Stevens  
>> wrote:
>> 
>> Hi Pat
>> 
>> Why don’t you ring Apple support. They solved my password problem when I got 
>> no answers. I rang in the late afternoon and got through very quickly. The 
>> man also sent me the URL so I could find it again plus some other useful 
>> URLs.
>> 
>> Good luck
>> 
>> Diana
>> 
>> Sent from my iPad
>> 
>>> On 21 Nov 2018, at 6:37 am, Susan Hastings  wrote:
>>> 
>>> Pat, if you change your Apple password, it is universal. That becomes the 
>>> password you use with your Apple ID and the new password will have to be 
>>> used for all of your devices. It’s not a bug. Just make sure that you are 
>>> using the same password on all of your devices.
>>> 
>>> When you change the password on your computer and it doesn’t ‘work’ does 
>>> the same new password work on your other devices?
>>> 
>>> Cheers, Susan.
>>> 
>>> Sent from my iPad
>>> 
>>>> On 20 Nov 2018, at 10:13 pm, Patricia Scott  wrote:
>>>> 
>>>> I have now supposedly reset my password 3 times, except none of them have 
>>>> worked. Apple ‘support’ has not helped at all. The automated system does 
>>>> not target the right objectives. It drags in my phone and iPad and tries 
>>>> to make new passwords for them, when it is the computer that needs it.
>>>> 
>>>> I asked for a chat; the response was, we will get to you in 2 minutes. 20 
>>>> minutes later it blanked out. Another page asked for the serial number. I 
>>>> assumed they meant for the computer. I found the number on the bottom and 
>>>> duly typed it in. Message came up: “this is not a valid serial number”. 
>>>> But it is.
>>>> 
>>>> So I am hoping WAMUG has some better advice. 
>>>> 
>>>> Hopefully,
>>>> Pat
>>>> -- The WA Macintosh User Group Mailing List --
>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
>>>> Settings & Unsubscribe - 
>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>>> -- The WA Macintosh User Group Mailing List --
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>> 
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> 
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Re: Password problem update

[Neil Houghton]

Hi Pat,

As Tim and Peter have said, I think you need to clarify which password you 
"changed" and how you have tried to "reset" it/them.

When you originally said"I changed the PW for my desktop computer 
yesterday"  I assumed you were talking about your user login password - if so, 
this password is specific to a particular OSX computer - in fact it is specific 
to a particular user account on each computer. 

However, the reset you are describing - which is applying to your phone and 
iPad - sounds more like the password for your Apple ID, which is how you access 
your Apple account on any of your devices for such things as iCloud access, 
iTunes music, app store software etc.

Obviously if the password that you originally reset WAS your user account 
password then trying to reset your Apple ID password will not help.

If your problem IS with your user account password then this Apple support page 
might help:
< https://support.apple.com/en-au/HT202860 >

Please forgive if I am missing the point or stating the obvious.


HTH


Cheers


Neil

-- 
Neil R. Houghton
Albany, Western Australia
Tel: +61 8 9841 6063
Email: n...@possumology.com




-Original Message-
From:  on behalf of Patricia 
Scott 
Reply-To: WAMUG 
Date: Tuesday, 20 November 2018 at 22:13
To: WAMUG 
Subject: Password problem update

I have now supposedly reset my password 3 times, except none of them have 
worked. Apple ‘support’ has not helped at all. The automated system does not 
target the right objectives. It drags in my phone and iPad and tries to make 
new passwords for them, when it is the computer that needs it.

I asked for a chat; the response was, we will get to you in 2 minutes. 20 
minutes later it blanked out. Another page asked for the serial number. I 
assumed they meant for the computer. I found the number on the bottom and duly 
typed it in. Message came up: “this is not a valid serial number”. But it is.

So I am hoping WAMUG has some better advice. 

Hopefully,
Pat
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Re: Password problem update

[Julie Bedford]

Diana,

Could you please let us know the URL address

Thanks
Jewels
> On 21 Nov 2018, at 7:17 AM, Diana & Graham Stevens  
> wrote:
> 
> Hi Pat
> 
> Why don’t you ring Apple support. They solved my password problem when I got 
> no answers. I rang in the late afternoon and got through very quickly. The 
> man also sent me the URL so I could find it again plus some other useful URLs.
> 
> Good luck
> 
> Diana
> 
> Sent from my iPad
> 
>> On 21 Nov 2018, at 6:37 am, Susan Hastings  wrote:
>> 
>> Pat, if you change your Apple password, it is universal. That becomes the 
>> password you use with your Apple ID and the new password will have to be 
>> used for all of your devices. It’s not a bug. Just make sure that you are 
>> using the same password on all of your devices.
>> 
>> When you change the password on your computer and it doesn’t ‘work’ does the 
>> same new password work on your other devices?
>> 
>> Cheers, Susan.
>> 
>> Sent from my iPad
>> 
>>> On 20 Nov 2018, at 10:13 pm, Patricia Scott  wrote:
>>> 
>>> I have now supposedly reset my password 3 times, except none of them have 
>>> worked. Apple ‘support’ has not helped at all. The automated system does 
>>> not target the right objectives. It drags in my phone and iPad and tries to 
>>> make new passwords for them, when it is the computer that needs it.
>>> 
>>> I asked for a chat; the response was, we will get to you in 2 minutes. 20 
>>> minutes later it blanked out. Another page asked for the serial number. I 
>>> assumed they meant for the computer. I found the number on the bottom and 
>>> duly typed it in. Message came up: “this is not a valid serial number”. But 
>>> it is.
>>> 
>>> So I am hoping WAMUG has some better advice. 
>>> 
>>> Hopefully,
>>> Pat
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
>>> Settings & Unsubscribe - 
>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>> -- The WA Macintosh User Group Mailing List --
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>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
> 
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Re: Password problem update

[Tim Law]

Is the problem logging into the computer or is the problem logging into your 
AppleID

Regards
Tim

Sent from Tim's iPhone

> On 21 Nov 2018, at 7:17 am, Diana & Graham Stevens  
> wrote:
> 
> Hi Pat
> 
> Why don’t you ring Apple support. They solved my password problem when I got 
> no answers. I rang in the late afternoon and got through very quickly. The 
> man also sent me the URL so I could find it again plus some other useful URLs.
> 
> Good luck
> 
> Diana
> 
> Sent from my iPad
> 
>> On 21 Nov 2018, at 6:37 am, Susan Hastings  wrote:
>> 
>> Pat, if you change your Apple password, it is universal. That becomes the 
>> password you use with your Apple ID and the new password will have to be 
>> used for all of your devices. It’s not a bug. Just make sure that you are 
>> using the same password on all of your devices.
>> 
>> When you change the password on your computer and it doesn’t ‘work’ does the 
>> same new password work on your other devices?
>> 
>> Cheers, Susan.
>> 
>> Sent from my iPad
>> 
>>> On 20 Nov 2018, at 10:13 pm, Patricia Scott  wrote:
>>> 
>>> I have now supposedly reset my password 3 times, except none of them have 
>>> worked. Apple ‘support’ has not helped at all. The automated system does 
>>> not target the right objectives. It drags in my phone and iPad and tries to 
>>> make new passwords for them, when it is the computer that needs it.
>>> 
>>> I asked for a chat; the response was, we will get to you in 2 minutes. 20 
>>> minutes later it blanked out. Another page asked for the serial number. I 
>>> assumed they meant for the computer. I found the number on the bottom and 
>>> duly typed it in. Message came up: “this is not a valid serial number”. But 
>>> it is.
>>> 
>>> So I am hoping WAMUG has some better advice. 
>>> 
>>> Hopefully,
>>> Pat
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
>>> Settings & Unsubscribe - 
>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>> -- The WA Macintosh User Group Mailing List --
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>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
> 
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Re: Password problem update

[Diana & Graham Stevens]

Hi Pat

Why don’t you ring Apple support. They solved my password problem when I got no 
answers. I rang in the late afternoon and got through very quickly. The man 
also sent me the URL so I could find it again plus some other useful URLs.

Good luck

Diana

Sent from my iPad

> On 21 Nov 2018, at 6:37 am, Susan Hastings  wrote:
> 
> Pat, if you change your Apple password, it is universal. That becomes the 
> password you use with your Apple ID and the new password will have to be used 
> for all of your devices. It’s not a bug. Just make sure that you are using 
> the same password on all of your devices.
> 
> When you change the password on your computer and it doesn’t ‘work’ does the 
> same new password work on your other devices?
> 
> Cheers, Susan.
> 
> Sent from my iPad
> 
>> On 20 Nov 2018, at 10:13 pm, Patricia Scott  wrote:
>> 
>> I have now supposedly reset my password 3 times, except none of them have 
>> worked. Apple ‘support’ has not helped at all. The automated system does not 
>> target the right objectives. It drags in my phone and iPad and tries to make 
>> new passwords for them, when it is the computer that needs it.
>> 
>> I asked for a chat; the response was, we will get to you in 2 minutes. 20 
>> minutes later it blanked out. Another page asked for the serial number. I 
>> assumed they meant for the computer. I found the number on the bottom and 
>> duly typed it in. Message came up: “this is not a valid serial number”. But 
>> it is.
>> 
>> So I am hoping WAMUG has some better advice. 
>> 
>> Hopefully,
>> Pat
>> -- The WA Macintosh User Group Mailing List --
>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
>> Settings & Unsubscribe - 
>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
> -- The WA Macintosh User Group Mailing List --
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Re: Password problem update

[Susan Hastings]

Pat, if you change your Apple password, it is universal. That becomes the 
password you use with your Apple ID and the new password will have to be used 
for all of your devices. It’s not a bug. Just make sure that you are using the 
same password on all of your devices.

When you change the password on your computer and it doesn’t ‘work’ does the 
same new password work on your other devices?

Cheers, Susan.

Sent from my iPad

> On 20 Nov 2018, at 10:13 pm, Patricia Scott  wrote:
> 
> I have now supposedly reset my password 3 times, except none of them have 
> worked. Apple ‘support’ has not helped at all. The automated system does not 
> target the right objectives. It drags in my phone and iPad and tries to make 
> new passwords for them, when it is the computer that needs it.
> 
> I asked for a chat; the response was, we will get to you in 2 minutes. 20 
> minutes later it blanked out. Another page asked for the serial number. I 
> assumed they meant for the computer. I found the number on the bottom and 
> duly typed it in. Message came up: “this is not a valid serial number”. But 
> it is.
> 
> So I am hoping WAMUG has some better advice. 
> 
> Hopefully,
> Pat
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> Guidelines - 
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> 
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Password problem update

[Patricia Scott]

I have now supposedly reset my password 3 times, except none of them have 
worked. Apple ‘support’ has not helped at all. The automated system does not 
target the right objectives. It drags in my phone and iPad and tries to make 
new passwords for them, when it is the computer that needs it.

I asked for a chat; the response was, we will get to you in 2 minutes. 20 
minutes later it blanked out. Another page asked for the serial number. I 
assumed they meant for the computer. I found the number on the bottom and duly 
typed it in. Message came up: “this is not a valid serial number”. But it is.

So I am hoping WAMUG has some better advice. 

Hopefully,
Pat
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Re: Re password problem

[Skehan Adrian]

The final solution has been to revert to Tiger, not even the AppleCare  
Tech guys could figure it out after nearly 4 hours on the phone.



Regards,

Adrian

[EMAIL PROTECTED]








On 09/06/2008, at 11:39 AM, Skehan Adrian wrote:


Had to resort to Archive and Install on advice from Apple.


Regards,

Adrian

[EMAIL PROTECTED]








On 09/06/2008, at 10:26 AM, Rob Davies wrote:


Ok,

Lets try this one:-

Boot into single user mode ( cmd + s ) at reboot

sh /etc/rc
passwd username
reboot

This will reset the password associated to username.

But it will also remove keychains passwords.

Cheers!
`Rob...

On 09Jun2008, at 9:42 am, Skehan Adrian wrote:


Its not an Intel its a G4


Regards,

Adrian

[EMAIL PROTECTED]








On 09/06/2008, at 9:35 AM, Robert Howells wrote:


Hi Adrian ,

Silly question but ,

The Macbook pro according to Mactracker is an intel ... if I have  
the right unit ! ?


so you are using an Intel installer ?

I keep an installation on a hard drive that could be cloned onto  
another Mac   BUT   it is PPC .

Sorry it will not help you .


Bob




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Re: Re password problem

[Ronda Brown]

Hi Adrian,

What Model G4 PowerBook were you trying to install Leopard on?

The first G4 PowerBook that has a fast enough processor speed for  
Leopard  (867 MHz) was the PowerBook G4 1GHz/867MHz P88 introduced  
in November 2002.


Cheers,
Ronni


On 10/06/2008, at 4:20 PM, Skehan Adrian wrote:

The final solution has been to revert to Tiger, not even the  
AppleCare Tech guys could figure it out after nearly 4 hours on the  
phone.



Regards,

Adrian

[EMAIL PROTECTED]








On 09/06/2008, at 11:39 AM, Skehan Adrian wrote:


Had to resort to Archive and Install on advice from Apple.


Regards,

Adrian

[EMAIL PROTECTED]








On 09/06/2008, at 10:26 AM, Rob Davies wrote:


Ok,

Lets try this one:-

Boot into single user mode ( cmd + s ) at reboot

sh /etc/rc
passwd username
reboot

This will reset the password associated to username.

But it will also remove keychains passwords.

Cheers!
`Rob...

On 09Jun2008, at 9:42 am, Skehan Adrian wrote:


Its not an Intel its a G4


Regards,

Adrian

[EMAIL PROTECTED]








On 09/06/2008, at 9:35 AM, Robert Howells wrote:


Hi Adrian ,

Silly question but ,

The Macbook pro according to Mactracker is an intel ... if I  
have the right unit ! ?


so you are using an Intel installer ?

I keep an installation on a hard drive that could be cloned onto  
another Mac   BUT   it is PPC .

Sorry it will not help you .


Bob




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Re: Re password problem

[Skehan Adrian]

Not sure now, son-il-law has taken it back, what ever it was Apple  
didn't seem to think it was a problem.



Regards,

Adrian

[EMAIL PROTECTED]








On 10/06/2008, at 4:49 PM, Ronda Brown wrote:


Hi Adrian,

What Model G4 PowerBook were you trying to install Leopard on?

The first G4 PowerBook that has a fast enough processor speed for  
Leopard  (867 MHz) was the PowerBook G4 1GHz/867MHz P88 introduced  
in November 2002.


Cheers,
Ronni


On 10/06/2008, at 4:20 PM, Skehan Adrian wrote:

The final solution has been to revert to Tiger, not even the  
AppleCare Tech guys could figure it out after nearly 4 hours on the  
phone.



Regards,

Adrian

[EMAIL PROTECTED]








On 09/06/2008, at 11:39 AM, Skehan Adrian wrote:


Had to resort to Archive and Install on advice from Apple.


Regards,

Adrian

[EMAIL PROTECTED]








On 09/06/2008, at 10:26 AM, Rob Davies wrote:


Ok,

Lets try this one:-

Boot into single user mode ( cmd + s ) at reboot

sh /etc/rc
passwd username
reboot

This will reset the password associated to username.

But it will also remove keychains passwords.

Cheers!
`Rob...

On 09Jun2008, at 9:42 am, Skehan Adrian wrote:


Its not an Intel its a G4


Regards,

Adrian

[EMAIL PROTECTED]








On 09/06/2008, at 9:35 AM, Robert Howells wrote:


Hi Adrian ,

Silly question but ,

The Macbook pro according to Mactracker is an intel ... if I  
have the right unit ! ?


so you are using an Intel installer ?

I keep an installation on a hard drive that could be cloned  
onto another Mac   BUT   it is PPC .

Sorry it will not help you .


Bob




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Re: Re password problem

[Ronda Brown]

So what did they think was the problem Adrian?

Cheers,
Ronni

On 10/06/2008, at 6:23 PM, Skehan Adrian wrote:

Not sure now, son-il-law has taken it back, what ever it was Apple  
didn't seem to think it was a problem.



Regards,

Adrian

[EMAIL PROTECTED]


On 10/06/2008, at 4:49 PM, Ronda Brown wrote:


Hi Adrian,

What Model G4 PowerBook were you trying to install Leopard on?

The first G4 PowerBook that has a fast enough processor speed for  
Leopard  (867 MHz) was the PowerBook G4 1GHz/867MHz P88  
introduced in November 2002.


Cheers,
Ronni


On 10/06/2008, at 4:20 PM, Skehan Adrian wrote:

The final solution has been to revert to Tiger, not even the  
AppleCare Tech guys could figure it out after nearly 4 hours on  
the phone.



Regards,

Adrian

[EMAIL PROTECTED]


On 09/06/2008, at 11:39 AM, Skehan Adrian wrote:


Had to resort to Archive and Install on advice from Apple.


Regards,

Adrian

[EMAIL PROTECTED]




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password problem

[Skehan Adrian]

I have upgraded G4 Powerbook to OS 10.5 but it wont allow me to log on  
using the original user name and password.  Booting on the Installer  
disk and using the Change Password utility wont change the password it  
comes up with a prompt saying that original password wont be unlocked  
and to use Key Chain to change it, the problem being that you cant log  
in to do anything.


Any suggestions please.


Regards,

Adrian

[EMAIL PROTECTED]









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Re: password problem

[Ronda Brown]

On 08/06/2008, at 4:05 PM, Skehan Adrian wrote:

I have upgraded G4 Powerbook to OS 10.5 but it wont allow me to log  
on using the original user name and password.  Booting on the  
Installer disk and using the Change Password utility wont change the  
password it comes up with a prompt saying that original password  
wont be unlocked and to use Key Chain to change it, the problem  
being that you cant log in to do anything.


Any suggestions please.


Hello Adrian,

Did you select the user name of your original administrator account,  
not System Administrator Account?


Cheers,
Ronni


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Re: password problem

[Skehan Adrian]

Yes but it will not log on.


Regards,

Adrian

[EMAIL PROTECTED]








On 08/06/2008, at 4:20 PM, Ronda Brown wrote:



On 08/06/2008, at 4:05 PM, Skehan Adrian wrote:

I have upgraded G4 Powerbook to OS 10.5 but it wont allow me to log  
on using the original user name and password.  Booting on the  
Installer disk and using the Change Password utility wont change  
the password it comes up with a prompt saying that original  
password wont be unlocked and to use Key Chain to change it, the  
problem being that you cant log in to do anything.


Any suggestions please.


Hello Adrian,

Did you select the user name of your original administrator account,  
not System Administrator Account?


Cheers,
Ronni


-- The WA Macintosh User Group Mailing List --
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Re: password problem

[Robert Howells]

On 08/06/2008, at 4:05 PM, Skehan Adrian wrote:

I have upgraded G4 Powerbook to OS 10.5 but it wont allow me to log  
on using the original user name and password.  Booting on the  
Installer disk and using the Change Password utility wont change the  
password it comes up with a prompt saying that original password  
wont be unlocked and to use Key Chain to change it, the problem  
being that you cant log in to do anything.


Any suggestions please.


Regards,

Adrian


Have you run permissions repair   Do it from Leopard installer  
disk ... disk utility
available from drop down menu when it is asking you to proceed with  
instal


Bob

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Re: password problem

[Ronda Brown]

Adrian, Have you repaired permissions as Bob suggested and still  
unable to login?


Cheers,
Ronni


On 08/06/2008, at 4:28 PM, Skehan Adrian wrote:


Yes but it will not log on.


Regards,

Adrian

[EMAIL PROTECTED]


On 08/06/2008, at 4:20 PM, Ronda Brown wrote:



On 08/06/2008, at 4:05 PM, Skehan Adrian wrote:

I have upgraded G4 Powerbook to OS 10.5 but it wont allow me to  
log on using the original user name and password.  Booting on the  
Installer disk and using the Change Password utility wont change  
the password it comes up with a prompt saying that original  
password wont be unlocked and to use Key Chain to change it, the  
problem being that you cant log in to do anything.


Any suggestions please.


Hello Adrian,

Did you select the user name of your original administrator  
account, not System Administrator Account?


Cheers,
Ronni



-- The WA Macintosh User Group Mailing List --
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Re: password problem

[Skehan Adrian]

Been trying fixit at Unix level as suggested by apple without success.  
doing the permissions bit now.



Regards,

Adrian

[EMAIL PROTECTED]








On 08/06/2008, at 5:35 PM, Ronda Brown wrote:

Adrian, Have you repaired permissions as Bob suggested and still  
unable to login?


Cheers,
Ronni


On 08/06/2008, at 4:28 PM, Skehan Adrian wrote:


Yes but it will not log on.


Regards,

Adrian

[EMAIL PROTECTED]


On 08/06/2008, at 4:20 PM, Ronda Brown wrote:



On 08/06/2008, at 4:05 PM, Skehan Adrian wrote:

I have upgraded G4 Powerbook to OS 10.5 but it wont allow me to  
log on using the original user name and password.  Booting on the  
Installer disk and using the Change Password utility wont change  
the password it comes up with a prompt saying that original  
password wont be unlocked and to use Key Chain to change it, the  
problem being that you cant log in to do anything.


Any suggestions please.


Hello Adrian,

Did you select the user name of your original administrator  
account, not System Administrator Account?


Cheers,
Ronni



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Re: password problem

[Rob Davies]

Morning,

If your machine boots with the 10.5 install disk,

go to utilities choose reset password.

Select User name.

Enter new password then verify in box below, save.

Do not use reset.

Yes you will get a message about keychains, but it is about keychains  
password that wont be changing.


Oh, once you click on ok in keychains message box,  there will be  
nothing in reset password box.

Do not despair it has changed the password.

Reboot using new password for user.

Cheers!
Rob




On 08Jun2008, at 4:28 pm, Skehan Adrian wrote:


Yes but it will not log on.


Regards,

Adrian

[EMAIL PROTECTED]








On 08/06/2008, at 4:20 PM, Ronda Brown wrote:



On 08/06/2008, at 4:05 PM, Skehan Adrian wrote:

I have upgraded G4 Powerbook to OS 10.5 but it wont allow me to  
log on using the original user name and password.  Booting on the  
Installer disk and using the Change Password utility wont change  
the password it comes up with a prompt saying that original  
password wont be unlocked and to use Key Chain to change it, the  
problem being that you cant log in to do anything.


Any suggestions please.


Hello Adrian,

Did you select the user name of your original administrator  
account, not System Administrator Account?


Cheers,
Ronni


-- The WA Macintosh User Group Mailing List --
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Re: password problem

[Skehan Adrian]

Thanks Rob and all.

Tried that Rob and the permissions repair did find a problem but still  
no joy. Taking a step back, the 2 initial attempts to upgrade the  
installation failed which left me nowhere so the upgrade was done in  
Target mode via my G5 iMac,  I have tried every combination of user  
name and password belonging to the PowerBookPro and the iMac--on the  
off chance that the installation process had adopted the iMac  
KeyChain, all to no avail.


All files on the  PowerBookPro is accessible in Target mode.  I am  
thinking that transferring all the files to another disk and having  
another shot at running the Installer is the next option.


Regards,

Adrian

[EMAIL PROTECTED]








On 09/06/2008, at 9:04 AM, Rob Davies wrote:


Morning,

If your machine boots with the 10.5 install disk,

go to utilities choose reset password.

Select User name.

Enter new password then verify in box below, save.

Do not use reset.

Yes you will get a message about keychains, but it is about  
keychains password that wont be changing.


Oh, once you click on ok in keychains message box,  there will be  
nothing in reset password box.

Do not despair it has changed the password.

Reboot using new password for user.

Cheers!
Rob




On 08Jun2008, at 4:28 pm, Skehan Adrian wrote:


Yes but it will not log on.


Regards,

Adrian

[EMAIL PROTECTED]








On 08/06/2008, at 4:20 PM, Ronda Brown wrote:



On 08/06/2008, at 4:05 PM, Skehan Adrian wrote:

I have upgraded G4 Powerbook to OS 10.5 but it wont allow me to  
log on using the original user name and password.  Booting on the  
Installer disk and using the Change Password utility wont change  
the password it comes up with a prompt saying that original  
password wont be unlocked and to use Key Chain to change it, the  
problem being that you cant log in to do anything.


Any suggestions please.


Hello Adrian,

Did you select the user name of your original administrator  
account, not System Administrator Account?


Cheers,
Ronni


-- The WA Macintosh User Group Mailing List --
Archives - http://www.wamug.org.au/mailinglist/archives.shtml
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Fwd: password problem

[Skehan Adrian]

Thanks Rob and all.

Tried that Rob and the permissions repair did find a problem but still  
no joy. Taking a step back, the 2 initial attempts to upgrade the  
installation failed which left me nowhere so the upgrade was done in  
Target mode via my G5 iMac,  I have tried every combination of user  
name and password belonging to the PowerBookPro and the iMac--on the  
off chance that the installation process had adopted the iMac  
KeyChain, all to no avail.


All files on the  PowerBookPro is accessible in Target mode.  I am  
thinking that transferring all the files to another disk and having  
another shot at running the Installer is the next option.


Regards,

Adrian

[EMAIL PROTECTED]








On 09/06/2008, at 9:04 AM, Rob Davies wrote:


Morning,

If your machine boots with the 10.5 install disk,

go to utilities choose reset password.

Select User name.

Enter new password then verify in box below, save.

Do not use reset.

Yes you will get a message about keychains, but it is about  
keychains password that wont be changing.


Oh, once you click on ok in keychains message box,  there will be  
nothing in reset password box.

Do not despair it has changed the password.

Reboot using new password for user.

Cheers!
Rob




On 08Jun2008, at 4:28 pm, Skehan Adrian wrote:


Yes but it will not log on.


Regards,

Adrian

[EMAIL PROTECTED]








On 08/06/2008, at 4:20 PM, Ronda Brown wrote:



On 08/06/2008, at 4:05 PM, Skehan Adrian wrote:

I have upgraded G4 Powerbook to OS 10.5 but it wont allow me to  
log on using the original user name and password.  Booting on the  
Installer disk and using the Change Password utility wont change  
the password it comes up with a prompt saying that original  
password wont be unlocked and to use Key Chain to change it, the  
problem being that you cant log in to do anything.


Any suggestions please.


Hello Adrian,

Did you select the user name of your original administrator  
account, not System Administrator Account?


Cheers,
Ronni


-- The WA Macintosh User Group Mailing List --
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Fwd: Re password problem

[Skehan Adrian]

Its not an Intel its a G4


Regards,

Adrian

[EMAIL PROTECTED]








On 09/06/2008, at 9:35 AM, Robert Howells wrote:


Hi Adrian ,

Silly question but ,

The Macbook pro according to Mactracker is an intel ... if I have  
the right unit ! ?


so you are using an Intel installer ?

I keep an installation on a hard drive that could be cloned onto  
another Mac   BUT   it is PPC .

Sorry it will not help you .


Bob




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Re: password problem

[Andrew Schox]

I'm not sure whether this is a related issue, but I did an upgrade of  
Leopard Server to 10.5.3 on Friday, and then could not log in with any  
known user name/password combination! I booted off the Install DVD and  
used the password reset utility with no success. I then tried it  
again, and assigned a new password for the root user, and was able to  
log on that way.


Cheers,

Andrew

On 09/06/2008, at 9:26 AM, Skehan Adrian wrote:


Thanks Rob and all.

Tried that Rob and the permissions repair did find a problem but  
still no joy. Taking a step back, the 2 initial attempts to upgrade  
the installation failed which left me nowhere so the upgrade was  
done in Target mode via my G5 iMac,  I have tried every combination  
of user name and password belonging to the PowerBookPro and the  
iMac--on the off chance that the installation process had adopted  
the iMac KeyChain, all to no avail.


All files on the  PowerBookPro is accessible in Target mode.  I am  
thinking that transferring all the files to another disk and having  
another shot at running the Installer is the next option.


Regards,

Adrian

[EMAIL PROTECTED]








On 09/06/2008, at 9:04 AM, Rob Davies wrote:


Morning,

If your machine boots with the 10.5 install disk,

go to utilities choose reset password.

Select User name.

Enter new password then verify in box below, save.

Do not use reset.

Yes you will get a message about keychains, but it is about  
keychains password that wont be changing.


Oh, once you click on ok in keychains message box,  there will be  
nothing in reset password box.

Do not despair it has changed the password.

Reboot using new password for user.

Cheers!
Rob




On 08Jun2008, at 4:28 pm, Skehan Adrian wrote:


Yes but it will not log on.


Regards,

Adrian

[EMAIL PROTECTED]








On 08/06/2008, at 4:20 PM, Ronda Brown wrote:



On 08/06/2008, at 4:05 PM, Skehan Adrian wrote:

I have upgraded G4 Powerbook to OS 10.5 but it wont allow me to  
log on using the original user name and password.  Booting on  
the Installer disk and using the Change Password utility wont  
change the password it comes up with a prompt saying that  
original password wont be unlocked and to use Key Chain to  
change it, the problem being that you cant log in to do anything.


Any suggestions please.


Hello Adrian,

Did you select the user name of your original administrator  
account, not System Administrator Account?


Cheers,
Ronni


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Re: password problem

[Skehan Adrian]

I used the same installer disk on my G5 without any problem.

Andrew what user name did you use to log in with,  I have tried both  
the normal and short names also Admin and about every other variation.



Regards,

Adrian

[EMAIL PROTECTED]








On 09/06/2008, at 9:48 AM, Andrew Schox wrote:

I'm not sure whether this is a related issue, but I did an upgrade  
of Leopard Server to 10.5.3 on Friday, and then could not log in  
with any known user name/password combination! I booted off the  
Install DVD and used the password reset utility with no success. I  
then tried it again, and assigned a new password for the root user,  
and was able to log on that way.


Cheers,

Andrew

On 09/06/2008, at 9:26 AM, Skehan Adrian wrote:


Thanks Rob and all.

Tried that Rob and the permissions repair did find a problem but  
still no joy. Taking a step back, the 2 initial attempts to upgrade  
the installation failed which left me nowhere so the upgrade was  
done in Target mode via my G5 iMac,  I have tried every combination  
of user name and password belonging to the PowerBookPro and the  
iMac--on the off chance that the installation process had adopted  
the iMac KeyChain, all to no avail.


All files on the  PowerBookPro is accessible in Target mode.  I am  
thinking that transferring all the files to another disk and having  
another shot at running the Installer is the next option.


Regards,

Adrian

[EMAIL PROTECTED]








On 09/06/2008, at 9:04 AM, Rob Davies wrote:


Morning,

If your machine boots with the 10.5 install disk,

go to utilities choose reset password.

Select User name.

Enter new password then verify in box below, save.

Do not use reset.

Yes you will get a message about keychains, but it is about  
keychains password that wont be changing.


Oh, once you click on ok in keychains message box,  there will be  
nothing in reset password box.

Do not despair it has changed the password.

Reboot using new password for user.

Cheers!
Rob




On 08Jun2008, at 4:28 pm, Skehan Adrian wrote:


Yes but it will not log on.


Regards,

Adrian

[EMAIL PROTECTED]








On 08/06/2008, at 4:20 PM, Ronda Brown wrote:



On 08/06/2008, at 4:05 PM, Skehan Adrian wrote:

I have upgraded G4 Powerbook to OS 10.5 but it wont allow me to  
log on using the original user name and password.  Booting on  
the Installer disk and using the Change Password utility wont  
change the password it comes up with a prompt saying that  
original password wont be unlocked and to use Key Chain to  
change it, the problem being that you cant log in to do anything.


Any suggestions please.


Hello Adrian,

Did you select the user name of your original administrator  
account, not System Administrator Account?


Cheers,
Ronni


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Booragoon WA 6154
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Re: Re password problem

[Rob Davies]

Ok,

Lets try this one:-

Boot into single user mode ( cmd + s ) at reboot

sh /etc/rc
passwd username
reboot

This will reset the password associated to username.

But it will also remove keychains passwords.

Cheers!
`Rob...

On 09Jun2008, at 9:42 am, Skehan Adrian wrote:


Its not an Intel its a G4


Regards,

Adrian

[EMAIL PROTECTED]








On 09/06/2008, at 9:35 AM, Robert Howells wrote:


Hi Adrian ,

Silly question but ,

The Macbook pro according to Mactracker is an intel ... if I have  
the right unit ! ?


so you are using an Intel installer ?

I keep an installation on a hard drive that could be cloned onto  
another Mac   BUT   it is PPC .

Sorry it will not help you .


Bob




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Re: password problem

[Andrew Schox]

Adrian,

Andrew what user name did you use to log in with,  I have tried both  
the normal and short names also Admin and about every other variation.


I tried Administrator, Admin, administrator, admin, and a  
couple of other user names that I knew to have administrator  
privileges. All to no avail...


Andrew

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Re: Re password problem

[Skehan Adrian]

Had to resort to Archive and Install on advice from Apple.


Regards,

Adrian

[EMAIL PROTECTED]








On 09/06/2008, at 10:26 AM, Rob Davies wrote:


Ok,

Lets try this one:-

Boot into single user mode ( cmd + s ) at reboot

sh /etc/rc
passwd username
reboot

This will reset the password associated to username.

But it will also remove keychains passwords.

Cheers!
`Rob...

On 09Jun2008, at 9:42 am, Skehan Adrian wrote:


Its not an Intel its a G4


Regards,

Adrian

[EMAIL PROTECTED]








On 09/06/2008, at 9:35 AM, Robert Howells wrote:


Hi Adrian ,

Silly question but ,

The Macbook pro according to Mactracker is an intel ... if I have  
the right unit ! ?


so you are using an Intel installer ?

I keep an installation on a hard drive that could be cloned onto  
another Mac   BUT   it is PPC .

Sorry it will not help you .


Bob




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Re: Password problem and iiNet

[Murdoch Allen]

on 11/9/03 4:26 PM, David Watkins at [EMAIL PROTECTED] wrote:

 Mark
 
 I go along with everything you say about iiNet and overall have not
 missed a beat with them. I was one of their first customers they
 ever had, joining them in 1994. Gone through all the changes of Mac
 OS systems, started with them using would you believe syestem 6 and
 a 14400 modem. (Wowwhat a difference using OS X and Broadband)
 
Gotta agree with you Mark I've been with iinet since they first started
basically and have only ever had a small number of problems with them over
that time.
I have also recommended them to others and they have had no problems with
them either  and YES we all use macs and when I feel really naughty I
sometimes crank up that PC holding the door open to see if it still works

-- 
If you can smile when things go wrong
You obviously have someone in mind to blame

Re: Password problem

[Ken Woods]

Ditto...

I have the same experience.

Some days are ok, on others I can get the home page but no email, yet again
on others I can receive email but cannot send it (or vice versa).

Numerous calls have been made to their tech support line, and everything on
the face of the earth has been blamed except iinet.  Cable is to long or
wrong brand? Telstra is at fault, or it is the lightning, it is a systemic
problem with OS9/X or what ever system I happen to be running.

Basically their customer service sucks!!!

Ken...

On 10/9/03 5:56 PM, James Kunz [EMAIL PROTECTED] wrote:

 it may sound a bit unbelieveable but about 4 years ago iinet changed to
 micro$oft hardware/softeware and since iinet's system is affected from
 any virus, during the last few weeks whole sections dropped out, thus
 the mixed problems with accessing the net through iinet..they never
 admit that their system was cauring the problem
 most interesting was in my case:
 if a problem arises i disconnect...wait a few hours or days and
 everything is ok...no changes done on my mac
 
 from an experienced iinet userJames
 
 [EMAIL PROTECTED] wrote:
 
 Hello.
 This is no help but the problem is iinet.
 I left them so did my sister (A few weeks ago) and most of WAMUG.(about
 2 years ago).
 The last year they have had too many problems with mail and slow dial
 up speeds.
 Regards from Alan.
 
 On Tuesday, September 9, 2003, at 01:53  PM, Jon Bjorn wrote:
 
 I have been unable to donnect to my mail server (mail.cocosmail.cc)
 for a
 few days. I am using Entourage and get the following error message.
 I can access my mail over the web using same userid and password.
 
 The server returned the following error
 
 Invalid userid/password.
 
 Error 7002
 
 Access to another mail account at iinet is no problem.
 Anyone had simioar problem and knows a solution.
 
 Cheers
 Jon
 -- --
 Jon Bjorn Jonsson M.Ed.
 Cocos Island DHS
 ph 9162 7592 fax 9162 7577
 -
 
 
 
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Re: Password problem

[Bob Howells]

It must be time to vote with your feet !
There are plenty of providers that don't have those problems.


Bob


On 11/9/03 1:17 PM, Ken Woods [EMAIL PROTECTED] wrote:

 Ditto...
 
 I have the same experience.
 
 Some days are ok, on others I can get the home page but no email, yet again
 on others I can receive email but cannot send it (or vice versa).
 
 Numerous calls have been made to their tech support line, and everything on
 the face of the earth has been blamed except iinet.  Cable is to long or
 wrong brand? Telstra is at fault, or it is the lightning, it is a systemic
 problem with OS9/X or what ever system I happen to be running.
 
 Basically their customer service sucks!!!
 
 Ken...
 
 On 10/9/03 5:56 PM, James Kunz [EMAIL PROTECTED] wrote:
 
 it may sound a bit unbelieveable but about 4 years ago iinet changed to
 micro$oft hardware/softeware and since iinet's system is affected from
 any virus, during the last few weeks whole sections dropped out, thus
 the mixed problems with accessing the net through iinet..they never
 admit that their system was cauring the problem
 most interesting was in my case:
 if a problem arises i disconnect...wait a few hours or days and
 everything is ok...no changes done on my mac
 
 from an experienced iinet userJames
 
 [EMAIL PROTECTED] wrote:
 
 Hello.
 This is no help but the problem is iinet.
 I left them so did my sister (A few weeks ago) and most of WAMUG.(about
 2 years ago).
 The last year they have had too many problems with mail and slow dial
 up speeds.
 Regards from Alan.
 
 On Tuesday, September 9, 2003, at 01:53  PM, Jon Bjorn wrote:
 
 I have been unable to donnect to my mail server (mail.cocosmail.cc)
 for a
 few days. I am using Entourage and get the following error message.
 I can access my mail over the web using same userid and password.
 
 The server returned the following error
 
 Invalid userid/password.
 
 Error 7002
 
 Access to another mail account at iinet is no problem.
 Anyone had simioar problem and knows a solution.
 
 Cheers
 Jon
 -- --
 Jon Bjorn Jonsson M.Ed.
 Cocos Island DHS
 ph 9162 7592 fax 9162 7577
 -
 
 
 
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Re: Password problem

[Kelly Duffy]

I recently changed from iiNet due to their customer
service. I would be more willing to accept that the
fault was at my end sometimes if they actually took
into account that they could also be at fault at
times.I got my phone line tested, changed all my
settings numerous times, turned my modem speed down,
spent months trying to fix my problems with them and
gave up. 

The best excuse I heard was from a friend who was told
by iiNet that his fridge could be the problem. Of
course everyone needs to go and buy a new fridge when
you get disconnected from the internet...

I'm still hnting a decent ISP, it looks like Westnet
is the next one on my list for trialing.

Good luck,
Kelly

 --- Ken Woods [EMAIL PROTECTED] wrote:  Ditto...
 
 I have the same experience.
 
 Some days are ok, on others I can get the home page
 but no email, yet again
 on others I can receive email but cannot send it (or
 vice versa).
 
 Numerous calls have been made to their tech support
 line, and everything on
 the face of the earth has been blamed except iinet. 
 Cable is to long or
 wrong brand? Telstra is at fault, or it is the
 lightning, it is a systemic
 problem with OS9/X or what ever system I happen to
 be running.
 
 Basically their customer service sucks!!!
 
 Ken...
 
 On 10/9/03 5:56 PM, James Kunz
 [EMAIL PROTECTED] wrote:
 
  it may sound a bit unbelieveable but about 4 years
 ago iinet changed to
  micro$oft hardware/softeware and since iinet's
 system is affected from
  any virus, during the last few weeks whole
 sections dropped out, thus
  the mixed problems with accessing the net through
 iinet..they never
  admit that their system was cauring the
 problem
  most interesting was in my case:
  if a problem arises i disconnect...wait a few
 hours or days and
  everything is ok...no changes done on my mac
  
  from an experienced iinet userJames
  
  [EMAIL PROTECTED] wrote:
  
  Hello.
  This is no help but the problem is iinet.
  I left them so did my sister (A few weeks ago)
 and most of WAMUG.(about
  2 years ago).
  The last year they have had too many problems
 with mail and slow dial
  up speeds.
  Regards from Alan.
  
  On Tuesday, September 9, 2003, at 01:53  PM, Jon
 Bjorn wrote:
  
  I have been unable to donnect to my mail server
 (mail.cocosmail.cc)
  for a
  few days. I am using Entourage and get the
 following error message.
  I can access my mail over the web using same
 userid and password.
  
  The server returned the following error
  
  Invalid userid/password.
  
  Error 7002
  
  Access to another mail account at iinet is no
 problem.
  Anyone had simioar problem and knows a solution.
  
  Cheers
  Jon
  -- --
  Jon Bjorn Jonsson M.Ed.
  Cocos Island DHS
  ph 9162 7592 fax 9162 7577
  -
  
  
  
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Want to chat instantly with your online friends?  Get the FREE Yahoo!
Messenger http://mail.messenger.yahoo.co.uk

Re: Password problem

[Shay Telfer]

Some days are ok, on others I can get the home page but no email, yet again
on others I can receive email but cannot send it (or vice versa).

Numerous calls have been made to their tech support line, and everything on
the face of the earth has been blamed except iinet.  Cable is to long or
wrong brand? Telstra is at fault, or it is the lightning, it is a systemic
problem with OS9/X or what ever system I happen to be running.


They regularly seem to have authentication problems with their POP 
servers. And I know it's iinet's fault because I can POP mail off 
other servers over the same connection without any problems. It 
usually goes away after a couple of hours.


FYI, to quote iinet's newsletter:
The Managing Director said:

August was another unbelievably busy month at iiNet, as you will
see from the lead article in our newsletter. We're starting to
get on top of the backlog of calls and emails, and I hope you'll
find it much easier to get through and talk to us if you need any
assistance in the future.


Elsewhere in the newsletter:

Contact Centre Inundated by Requests for Virus Support Information
===

August saw our Contact Centre inundated with support enquiries
and requests for information, after the latest virus threat from
Blaster Worm and SoBig was unleashed on unsuspecting Internet
users.

These viruses and countless others like them are often spread via
email or a security hole in your Windows operating system. The
best way to ensure your hardware and data are protected, is by
regularly updating the operating system of your computer. The
Contact Centre reported a significant increase in the number of
calls received during August. Current figures indicate that an
additional 30,000 enquiries were answered by our customer service
consultants last month. Check out our Contact Centre statistics

below.

Here are some interesting stats from our Contact Centre Team:

. Number of calls per month: Approx 80,000
. Average length of each call: 10 mins
. Total number of operators: 140
. Calls answered by operator per day: Between 40 and 50
. Average emails answered by Contact Centre: Approx 1000 daily


Obviously all those pesky Mac users asking questions about the 
viruses affecting their machines :)


Have fun,
Shay
--
=== Shay  Telfer 
 Perth, Western Australia   Technomancer  Join Team Sungroper, race the
 Opinions for hire  [POQ] 2003 World Solar Challenge
 [EMAIL PROTECTED] fnord http://sungroper.asn.au/

Re: Password problem

[Mark Scholmann]

From a PC user point of view...

Is there something different in the PPP specs on new Macs or something to
do with the way data is transmitted/received (character set?, etc) ?


I only ask, as I notice the bagging of iiNet on this list, but have to say
that after 7-8 years with them (on both Mac and PC) I can not say I have
ever encountered more than a reasonable period of down time due to some
specific reason.  In the past 4 years I have had only a handful of engaged
signals (20 at most), with connection times ranging from 8 hrs - 70+ hrs.

I have an old dinosaur Mac 8100/110 , which I occassionally fire up to do
some things, and the connection still works on a Motorola 28K modem using
the old (original) PPP scripts.

I have friends with iMac's and a Mac laptop (ibook?), and I have helped
them connect to iiNet, with no problems of what I read on this list ?

I understand that the Support call centre may not always appreciate the Mac
customers.
Surely, there must be a simple reason for the connection issues ?... well,
certainly not ones that result in you having to purchase a Net Friendly
Fridge to get on line ?


Regards,

Mark Scholmann
ANTI  FLAME  SHIELDS = ON :-}



- Original Message -
From: Kelly Duffy [EMAIL PROTECTED]
To: WAMUG Mailing List wamug@wamug.org.au
Sent: Thursday, 11 September 2003 13:31
Subject: Re: Password problem


 I recently changed from iiNet due to their customer
 service. I would be more willing to accept that the
 fault was at my end sometimes if they actually took
 into account that they could also be at fault at
 times.I got my phone line tested, changed all my
 settings numerous times, turned my modem speed down,
 spent months trying to fix my problems with them and
 gave up.

 The best excuse I heard was from a friend who was told
 by iiNet that his fridge could be the problem. Of
 course everyone needs to go and buy a new fridge when
 you get disconnected from the internet...

 I'm still hnting a decent ISP, it looks like Westnet
 is the next one on my list for trialing.

 Good luck,
 Kelly

  --- Ken Woods [EMAIL PROTECTED] wrote:  Ditto...
 
  I have the same experience.
 
  Some days are ok, on others I can get the home page
  but no email, yet again
  on others I can receive email but cannot send it (or
  vice versa).
 
  Numerous calls have been made to their tech support
  line, and everything on
  the face of the earth has been blamed except iinet.
  Cable is to long or
  wrong brand? Telstra is at fault, or it is the
  lightning, it is a systemic
  problem with OS9/X or what ever system I happen to
  be running.
 
  Basically their customer service sucks!!!
 
  Ken...
 
  On 10/9/03 5:56 PM, James Kunz
  [EMAIL PROTECTED] wrote:
 
   it may sound a bit unbelieveable but about 4 years
  ago iinet changed to
   micro$oft hardware/softeware and since iinet's
  system is affected from
   any virus, during the last few weeks whole
  sections dropped out, thus
   the mixed problems with accessing the net through
  iinet..they never
   admit that their system was cauring the
  problem
   most interesting was in my case:
   if a problem arises i disconnect...wait a few
  hours or days and
   everything is ok...no changes done on my mac
  
   from an experienced iinet userJames
  
   [EMAIL PROTECTED] wrote:
  
   Hello.
   This is no help but the problem is iinet.
   I left them so did my sister (A few weeks ago)
  and most of WAMUG.(about
   2 years ago).
   The last year they have had too many problems
  with mail and slow dial
   up speeds.
   Regards from Alan.
  
   On Tuesday, September 9, 2003, at 01:53  PM, Jon
  Bjorn wrote:
  
   I have been unable to donnect to my mail server
  (mail.cocosmail.cc)
   for a
   few days. I am using Entourage and get the
  following error message.
   I can access my mail over the web using same
  userid and password.
  
   The server returned the following error
  
   Invalid userid/password.
  
   Error 7002
  
   Access to another mail account at iinet is no
  problem.
   Anyone had simioar problem and knows a solution.
  
   Cheers
   Jon
   -- --
   Jon Bjorn Jonsson M.Ed.
   Cocos Island DHS
   ph 9162 7592 fax 9162 7577
   -
  
  
  
   -- The WA Macintosh User Group Mailing List --
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  Guidelines

Re: Password problem

[Kelly Duffy]

Sadly the person who was told to try turning his
fridge off while he used the net was a PC user. I've
had a few PC using friends complain about them
recently after not having problems for years before.
But a net friendly fridge, maybe one of those LG ones,
the stainless steel ones with built in internet access
and TV, now that would always be nice. :-D

Just a pity they are a little above my budget... Along
with that nice shiny G5.

*wanders back to dreamland with lots of Monopoly
money*

 I understand that the Support call centre may not
 always appreciate the Mac
 customers.
 Surely, there must be a simple reason for the
 connection issues ?... well,
 certainly not ones that result in you having to
 purchase a Net Friendly
 Fridge to get on line ?
 
 
 Regards,
 
 Mark Scholmann
 ANTI  FLAME  SHIELDS = ON :-}
 
 
 
 - Original Message -
 From: Kelly Duffy [EMAIL PROTECTED]
 To: WAMUG Mailing List wamug@wamug.org.au
 Sent: Thursday, 11 September 2003 13:31
 Subject: Re: Password problem
 
 
  I recently changed from iiNet due to their
 customer
  service. I would be more willing to accept that
 the
  fault was at my end sometimes if they actually
 took
  into account that they could also be at fault at
  times.I got my phone line tested, changed all my
  settings numerous times, turned my modem speed
 down,
  spent months trying to fix my problems with them
 and
  gave up.
 
  The best excuse I heard was from a friend who was
 told
  by iiNet that his fridge could be the problem. Of
  course everyone needs to go and buy a new fridge
 when
  you get disconnected from the internet...
 
  I'm still hnting a decent ISP, it looks like
 Westnet
  is the next one on my list for trialing.
 
  Good luck,
  Kelly
 
   --- Ken Woods [EMAIL PROTECTED] wrote: 
 Ditto...
  
   I have the same experience.
  
   Some days are ok, on others I can get the home
 page
   but no email, yet again
   on others I can receive email but cannot send it
 (or
   vice versa).
  
   Numerous calls have been made to their tech
 support
   line, and everything on
   the face of the earth has been blamed except
 iinet.
   Cable is to long or
   wrong brand? Telstra is at fault, or it is the
   lightning, it is a systemic
   problem with OS9/X or what ever system I happen
 to
   be running.
  
   Basically their customer service sucks!!!
  
   Ken...
  
   On 10/9/03 5:56 PM, James Kunz
   [EMAIL PROTECTED] wrote:
  
it may sound a bit unbelieveable but about 4
 years
   ago iinet changed to
micro$oft hardware/softeware and since iinet's
   system is affected from
any virus, during the last few weeks whole
   sections dropped out, thus
the mixed problems with accessing the net
 through
   iinet..they never
admit that their system was cauring the
   problem
most interesting was in my case:
if a problem arises i disconnect...wait a few
   hours or days and
everything is ok...no changes done on my
 mac
   
from an experienced iinet
 userJames
   
[EMAIL PROTECTED] wrote:
   
Hello.
This is no help but the problem is iinet.
I left them so did my sister (A few weeks
 ago)
   and most of WAMUG.(about
2 years ago).
The last year they have had too many problems
   with mail and slow dial
up speeds.
Regards from Alan.
   
On Tuesday, September 9, 2003, at 01:53  PM,
 Jon
   Bjorn wrote:
   
I have been unable to donnect to my mail
 server
   (mail.cocosmail.cc)
for a
few days. I am using Entourage and get the
   following error message.
I can access my mail over the web using same
   userid and password.
   
The server returned the following error
   
Invalid userid/password.
   
Error 7002
   
Access to another mail account at iinet is
 no
   problem.
Anyone had simioar problem and knows a
 solution.
   
Cheers
Jon
-- --
Jon Bjorn Jonsson M.Ed.
Cocos Island DHS
ph 9162 7592 fax 9162 7577
-
   
   
   
-- The WA Macintosh User Group Mailing List
 --
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 http://www.wamug.org.au/mailinglist/archives.shtml
Guidelines -
  
 

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Unsubscribe -
   mailto:[EMAIL PROTECTED]
   
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 --
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=== message truncated === 


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Re: Password problem and iiNet

[David Watkins]

Mark

I go along with everything you say about iiNet and overall have not
missed a beat with them. I was one of their first customers they
ever had, joining them in 1994. Gone through all the changes of Mac
OS systems, started with them using would you believe syestem 6 and
a 14400 modem. (Wowwhat a difference using OS X and Broadband)

Back to iiNet, well they are not perfect like the rest of us but I
do honestly believe they do a good overall job and with them being
one of the bigger ISP's you are going to hear more complaints about
them than any one else.

There are hundreds of different reasons why one can have a bad
connection to an ISP and of course the easy way out is to say it is
their fault.

I find if I have a problem with anything to do with a Mac be it
regarding the internet or using software, you will generally find
that some one has had the same problem before you and by doing a
search through google their is a good chance you find an answer.

Dave Watkins


At 1:47 PM +0800 11/9/03, Mark Scholmann said:

 From a PC user point of view...

 Is there something different in the PPP specs on new Macs or something to
 do with the way data is transmitted/received (character set?, etc) ?


 I only ask, as I notice the bagging of iiNet on this list, but have to say
 that after 7-8 years with them (on both Mac and PC) I can not say I have
 ever encountered more than a reasonable period of down time due to some
 specific reason.  In the past 4 years I have had only a handful of engaged
 signals (20 at most), with connection times ranging from 8 hrs - 70+ hrs.

 I have an old dinosaur Mac 8100/110 , which I occassionally fire up to do
 some things, and the connection still works on a Motorola 28K modem using
 the old (original) PPP scripts.

 I have friends with iMac's and a Mac laptop (ibook?), and I have helped
 them connect to iiNet, with no problems of what I read on this list ?

 I understand that the Support call centre may not always appreciate the Mac
 customers.
 Surely, there must be a simple reason for the connection issues ?... well,
 certainly not ones that result in you having to purchase a Net Friendly
 Fridge to get on line ?


 Regards,

 Mark Scholmann
 ANTI  FLAME  SHIELDS = ON :-}

Re: Password problem

[James Kunz]

it may sound a bit unbelieveable but about 4 years ago iinet changed to
micro$oft hardware/softeware and since iinet's system is affected from
any virus, during the last few weeks whole sections dropped out, thus
the mixed problems with accessing the net through iinet..they never
admit that their system was cauring the problem
most interesting was in my case:
if a problem arises i disconnect...wait a few hours or days and
everything is ok...no changes done on my mac

from an experienced iinet userJames

[EMAIL PROTECTED] wrote:
 
 Hello.
 This is no help but the problem is iinet.
 I left them so did my sister (A few weeks ago) and most of WAMUG.(about
 2 years ago).
 The last year they have had too many problems with mail and slow dial
 up speeds.
 Regards from Alan.
 
 On Tuesday, September 9, 2003, at 01:53  PM, Jon Bjorn wrote:
 
  I have been unable to donnect to my mail server (mail.cocosmail.cc)
  for a
  few days. I am using Entourage and get the following error message.
  I can access my mail over the web using same userid and password.
 
  The server returned the following error
 
  Invalid userid/password.
 
  Error 7002
 
  Access to another mail account at iinet is no problem.
  Anyone had simioar problem and knows a solution.
 
  Cheers
  Jon
  -- --
  Jon Bjorn Jonsson M.Ed.
  Cocos Island DHS
  ph 9162 7592 fax 9162 7577
  -
 
 
 
  -- The WA Macintosh User Group Mailing List --
  Archives - http://www.wamug.org.au/mailinglist/archives.shtml
  Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
  Unsubscribe - mailto:[EMAIL PROTECTED]
 
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 -- The WA Macintosh User Group Mailing List --
 Archives - http://www.wamug.org.au/mailinglist/archives.shtml
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 Unsubscribe - mailto:[EMAIL PROTECTED]
 
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-- 
now online with g4/450 power

SAD Technic Bayswater 6053 Australia
Electronic Repairs
http://www.iinet.net.au/~saddas
ph f +618 9370 5307 / m +614 14 421 132

Re: Password problem

[alcrom]

Hello.
This is no help but the problem is iinet.
I left them so did my sister (A few weeks ago) and most of WAMUG.(about 
2 years ago).
The last year they have had too many problems with mail and slow dial 
up speeds.

Regards from Alan.

On Tuesday, September 9, 2003, at 01:53  PM, Jon Bjorn wrote:

I have been unable to donnect to my mail server (mail.cocosmail.cc) 
for a

few days. I am using Entourage and get the following error message.
I can access my mail over the web using same userid and password.

The server returned the following error

Invalid userid/password.

Error 7002

Access to another mail account at iinet is no problem.
Anyone had simioar problem and knows a solution.

Cheers
Jon
-- --
Jon Bjorn Jonsson M.Ed.
Cocos Island DHS
ph 9162 7592 fax 9162 7577
-



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Archives - http://www.wamug.org.au/mailinglist/archives.shtml
Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
Unsubscribe - mailto:[EMAIL PROTECTED]

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Re: Password problem

[alcrom]

OOPS.
I was looking at Jon's e-mail address
 Jon Bjorn [EMAIL PROTECTED]
and I jumpted in but he was referring to

(mail.cocosmail.cc).


If Jon is going through iiNet then  I stand by what I put below.
Regards from Alan.





On Tuesday, September 9, 2003, at 09:17  PM, [EMAIL PROTECTED] wrote:


Hello.
This is no help but the problem is iinet.
I left them so did my sister (A few weeks ago) and most of 
WAMUG.(about 2 years ago).
The last year they have had too many problems with mail and slow dial 
up speeds.

Regards from Alan.

On Tuesday, September 9, 2003, at 01:53  PM, Jon Bjorn wrote:

I have been unable to connect to my mail server (mail.cocosmail.cc) 
for a

few days. I am using Entourage and get the following error message.
I can access my mail over the web using same userid and password.

The server returned the following error

Invalid userid/password.

Error 7002

Access to another mail account at iinet is no problem.
Anyone had simioar problem and knows a solution.

Cheers
Jon
-- --
Jon Bjorn Jonsson M.Ed.
Cocos Island DHS
ph 9162 7592 fax 9162 7577
-

Password problem

[Jon Bjorn]

I have been unable to donnect to my mail server (mail.cocosmail.cc) for a
few days. I am using Entourage and get the following error message.
I can access my mail over the web using same userid and password.

The server returned the following error

Invalid userid/password.

Error 7002

Access to another mail account at iinet is no problem.
Anyone had simioar problem and knows a solution.

Cheers
Jon
-- --
Jon Bjorn Jonsson M.Ed.
Cocos Island DHS
ph 9162 7592 fax 9162 7577
-