Re: [LegacyUG] Sources in Assigned Sources View not showing entire source citation

2014-03-18 Thread Sherry/Support
a problem after running a File > File Maintenance > Check/Repair (I recommend backing up first - File > Backup File), please contact supp...@legacyfamilytree.com or send in a Problem Report Form so a tech can work with you on this. Sincerely, Sherry Technical Support Legacy Family Tree O

Re: [LegacyUG] Performing a re install of legacy

2014-03-18 Thread Sherry/Support
omer number. Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Mar 18, 2014 at 8:50 AM, Richard Falzini wrote: > Where is my legacy number? > > Can I find it on my program, or will I need a new number? > > Thank you > Legacy User Group guidelines: http://www.LegacyFamilyTr

Re: [LegacyUG] Sources in Assigned Sources View not showing entire source citation

2014-03-18 Thread Sherry/Support
u have selected "Show Entire Source" Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Mar 18, 2014 at 7:30 AM, Ardenholme Genealogy < geneal...@ardenholme.co.uk> wrote: > Hi > > > > I am using Legacy 8.0.0.414, the latest build and have checked file > main

Re: [LegacyUG] Recording changes of residence

2014-03-17 Thread Sherry/Support
That's fine - I was just pointing out the Emigration and Immigration for those who moved between countries. You weren't specific as to the points they were moving between. Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Mar 17, 2014 at 8:42 AM, wrote: > I was s

Re: [LegacyUG] Recording changes of residence

2014-03-16 Thread Sherry/Support
Emigration and Immigration are default event sentences which can be used when a person moves between countries. Sincerely, Sherry Technical Support Legacy Family Tree On Sun, Mar 16, 2014 at 4:24 PM, wrote: > In watching Geoff Rasmussen's Webinar "Legacy Family Tree and

Re: [LegacyUG] ISO other choices

2014-03-15 Thread Sherry/Support
How about the Individual Report on the Reports ribbon under "Other Reports"? Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Mar 15, 2014 at 12:01 PM, singhals wrote: > I need a table or list or Watever that will allow me to see > at a glance ALL the birth dates

Re: [LegacyUG] Maintenance - Regular

2014-03-15 Thread Sherry/Support
from people who accidentally deleted something and want to know how to get it back! I'd toss in run Potential Problems Report but with the PP Indicators now, that's not as important as it was. Otherwise the routine looks pretty good to me. Sincerely, Sherry Technical Support Legacy Family Tree

Re: [LegacyUG] queston re: RIN numbers & number of individuals

2014-03-13 Thread Sherry/Support
You can also see that information on the Legacy Home tab, which is a lot quicker to get to! You would only have more individuals than RINs if you're showing the AKAs or married names Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Mar 13, 2014 at 9:15 AM, Laird

Re: [LegacyUG] Using Legacy 8 with Crossover on Mac

2014-03-12 Thread Sherry/Support
Crossover does not work with Legacy v8, sadly. It will work with v7.5 with no problem. I don't know if WINE works with Legacy v8, but I suppose not, since Crossover is just the supported version of WINE. Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Mar 12, 2014 at 8:

Re: [LegacyUG] Recording changes of residence

2014-03-11 Thread Sherry/Support
, with any notes about this residence that you want to include. Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Mar 11, 2014 at 7:43 PM, Roger Lamprey wrote: > I'm trying to get some ideas for recording changes of residence for an > individual. Similarly, though n

Re: [LegacyUG] Creating a Report by Year

2014-03-10 Thread Sherry/Support
Lavern, Under Reports > Other Reports, select the Calendar List or Calendar Creator. Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Mar 10, 2014 at 9:27 AM, Lavern Hall wrote: > Hello everyone, > > When I first started to compile > information years ago, I cre

Re: [LegacyUG] Tablet download

2014-03-08 Thread Sherry/Support
Legacy is a Windows program and won't run on Android or iOS devices. It *will* run on the Windows Surface Pro, which has the full version of Windows on it. You need to get "Families" by Telgen. Their website is http://www.telgen.co.uk/families/ Sincerely, Sherry Technical Suppor

Re: [LegacyUG] Searching for 'marriage notes'

2014-03-08 Thread Sherry/Support
The only way you can see where pictures are linked is in the View > Scrapbook and print a media list. You can narrow it down to marriage pictures. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Mar 8, 2014 at 8:12 AM, Jenny M Benson wrote: > On 08/03/2014 15:58, Jo Poi

Re: [LegacyUG] update 8.0.0.414 messes up chronology report

2014-03-06 Thread Sherry/Support
Again, I didn't have that problem - all my media is still linked after updating this morning. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Mar 6, 2014 at 10:19 AM, Bobby Johnson wrote: > You can add one other little dinger to the 414 update and that is my media &g

Re: [LegacyUG] update 8.0.0.414 messes up chronology report

2014-03-06 Thread Sherry/Support
en a delay when switching files. The data from the old file can hang around a couple of seconds and sometimes a delay when going to another tab. The other question would be what do you have running in the background? Could that be slowing Legacy? When was the last time you restarted your computer? Si

Re: [LegacyUG] update 8.0.0.414 messes up chronology report

2014-03-06 Thread Sherry/Support
It's working fine for me. Back up the Family File (File > Backup File) then run File > File Maintenance > Check/Repair. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Mar 6, 2014 at 9:24 AM, Barb Weed wrote: > Hello, has any one noticed that up date 8.0.0.

Re: [LegacyUG] Legacy Update Notice and "Legacy Home tab".

2014-03-06 Thread Sherry/Support
information about getting update notifications under Update. Oh - and the Legacy News has announced the update, both emailed to the LUG list and in the Legacy Home tab. I wonder if that tab/view should be your opening tab so you don't miss it??? Sincerely, Sherry Technical Support Legacy Fam

Re: [LegacyUG] Legacy Update Procedure

2014-03-04 Thread Sherry/Support
That's a question for the programmers but personally I *hate* pop-ups of any kind! They get in the way of accomplishing what I set out to do and I find them totally annoying! Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Mar 4, 2014 at 3:08 PM, Larry Lee wrote: > Sh

Re: [LegacyUG] Legacy Update Procedure

2014-03-04 Thread Sherry/Support
the Startup Family by clicking on the icon on the Options ribbon) Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Mar 4, 2014 at 1:40 PM, J.M. "Jay" Ingalls wrote: > It would seem more rational to me to have the "Legacy Home" button on the > same line

Re: [LegacyUG] Name List - Build 412

2014-03-04 Thread Sherry/Support
Even the beta testers will see a gap between builds they get. They're not really "release" numbers as such but build numbers indicating the different builds the programmers work on. Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Mar 4, 2014 at 6:32 AM, Ron

Re: [LegacyUG] Mobile Apps for Legacy

2014-03-02 Thread Sherry/Support
Pocket Genealogist is for older Windows phones. http://www.pocketgenealogist.com/EN/Information/support_wp7.htm Families is designed to work only with Legacy. I have it on my Galaxy S4 and Kindle Fire and it works great Sincerely, Sherry Technical Support Legacy Family Tree On Sun, Mar 2

Re: [LegacyUG] Combining two files

2014-02-28 Thread Sherry/Support
specifics right now since I'm doing an update) Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Feb 28, 2014 at 5:00 PM, Leon Chapman wrote: > Try the word: Merging > then look for "Merging Family Files - Best Practices" > > ___ > Leon Chapman

Re: [LegacyUG] Best way to rename pdf files used within Legacy?

2014-02-28 Thread Sherry/Support
Picture Center works only with graphic file formats. You need to rename the file through Windows Explorer and then relink it in Legacy. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Feb 27, 2014 at 11:34 PM, Dave Keeney wrote: > Version 8 > > What is the best pra

Re: [LegacyUG] a point instead of a comma

2014-02-27 Thread Sherry/Support
*Descender* - that's the word I was trying to think of And "ascender" is the line that goes up, like on an "h", right? Thanks Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Feb 27, 2014 at 2:31 PM, Don Hanson wrote: > Sherry was right that not

Re: [LegacyUG] a point instead of a comma

2014-02-27 Thread Sherry/Support
em with some of the fonts. Comic SansMS is one of them that gets cut off. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Feb 27, 2014 at 12:23 PM, Brian L. Lightfoot wrote: > Curious as to why the descender portion of a comma in that particular > typeface does not show o

Re: [LegacyUG] a point instead of a comma

2014-02-27 Thread Sherry/Support
Most likely it's the font you've selected to show for Data and the "drop" part of the comma isn't showing. Try the default fonts and see if you still see a period instead of a comma. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Feb 27, 2014 at 10:26 A

Re: [LegacyUG] Entering info in location field

2014-02-26 Thread Sherry/Support
7;t bother with those features in Legacy and enter all sorts of things in the location field It's my understanding that the preferred format for FamilySearch is "United States" Take a look at the Sample file for the way Geoff, our professionally trained genealogist, does his loc

Re: [LegacyUG] Family files available in Legacy

2014-02-25 Thread Sherry/Support
n for Design > Styles) to show the most recently used files. Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Feb 25, 2014 at 12:29 PM, Michele/Support < mich...@legacyfamilytree.com> wrote: > Pat, > I personally prefer to use a Windows browse box to list my files.

Re: [LegacyUG] Problem viewing .pdf files

2014-02-24 Thread Sherry/Support
etc - are the only ones viewable in Picture Center! Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Feb 24, 2014 at 6:14 AM, MikeFry wrote: > On 24 Feb 2014 16:00, Sherry/Support wrote: > >> Picture Center is for pictures only. PDF files and other file types >>

Re: [LegacyUG] Problem viewing .pdf files

2014-02-24 Thread Sherry/Support
Picture Center is for pictures only. PDF files and other file types do *not* show in Picture Center. You need to view those through Media Gallery. Sincerely, Sherry Technical Support Legacy Family Tree On Sun, Feb 23, 2014 at 4:44 AM, Ed Ladendorf wrote: > Thanks Mike. Sorry for the p

Re: [LegacyUG] Entering Unknown People

2014-02-24 Thread Sherry/Support
s, if the field is blank it quickly catches their eye and they have a place to help update the information you're missing. If anything is entered in a field, it won't be found as "Missing" in the Missing Information search. Legacy is looking for an empty field. Sincerely, She

Re: [LegacyUG] Photo Printing in Reports

2014-02-23 Thread Sherry/Support
Any version - you're resizing or moving the photos in your word processor, not Legacy. Sincerely, Sherry Technical Support Legacy Family Tree On Sun, Feb 23, 2014 at 2:23 PM, Lavern Hall wrote: > Sherry, > > Photos in RTF for sizing etc., Is that in v8 only? > > Thanks,

Re: [LegacyUG] Photo Printing in Reports

2014-02-21 Thread Sherry/Support
No, the picture location is hard-coded in and can't be changed. However... if you create a book report to RTF, in your Word Processing program, you can move the photos where ever you'd like - as well as resize them. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Fe

Re: [LegacyUG] Linux

2014-02-19 Thread Sherry/Support
but I don't know if it runs any better under Crossover for Linux. We get very few calls about running Legacy on a Linux computer. Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Feb 19, 2014 at 8:36 AM, Carl Cox wrote: > Does Legacy run on Linux? Do you need Wine or some other

Re: [LegacyUG] wstevensh...@aol.com

2014-02-19 Thread Sherry/Support
Someone's email account has been hijacked. DO NOT CLICK ON THE LINK! Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Feb 18, 2014 at 7:50 PM, wstevensh...@aol.com wrote: > http://synexus.pl/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiqu

Re: [LegacyUG] Event sentences

2014-02-14 Thread Sherry/Support
Windows backup, a 3rd party program or a cloud system such as Carbonite or Mozy, then everything's most likely being backed up... The usr files and color schemes should not be backed up with the Family File since they're not part of the Family File. Sincerely, Sherry Technical Supp

Re: [LegacyUG] Event sentences

2014-02-14 Thread Sherry/Support
The usr files are *not* backed up when you back up the Family File. Only those files which show on the Customize Backup window are backed up if you leave the default selection alone. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Feb 14, 2014 at 12:21 AM, Brian L. Lightfoot

Re: [LegacyUG] Event sentences

2014-02-14 Thread Sherry/Support
Did you not get the email I sent right after you wrote? The event sentences are part of the main Family File. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Feb 14, 2014 at 5:43 AM, Brian wrote: > Thanks Brian, > I did look in v8 Help file and read the usr list. >

Re: [LegacyUG] Event sentences

2014-02-13 Thread Sherry/Support
They're in the main database so when you back up your Family File, your custom sentences are also backed up. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Feb 13, 2014 at 7:13 PM, Brian wrote: > Hello, > Which usr file holds customized events sentences? > A

Re: [LegacyUG] Keeping wrong data, just in case it's not

2014-02-11 Thread Sherry/Support
inked individuals/lines in my main file that I'm pretty sure connect somewhere but don't know just yet. Then all you have to do when you find where the person or line connects, just add them to the right family using the "Link to existing Sincerely, Sherry Technical Support Legacy

Re: [LegacyUG] Statistic/Search List

2014-02-11 Thread Sherry/Support
Did you select to create a new list or add to existing? Works fine for me. Hah! I found one showing b in 1910 and married in 1919. I sincerely doubt that! Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Feb 11, 2014 at 10:08 AM, Jenny M Benson wrote: > I was looking at

Re: [LegacyUG] Legacy for Mac Users

2014-02-08 Thread Sherry/Support
ink WINE will work with Legacy. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Feb 8, 2014 at 9:21 AM, Leon Chapman wrote: > Pam: > I don't think there are any free version of software to run Legacy 8 on a > Mac other than Crossover. Legacy User Group

Re: [LegacyUG] Which report, if any?

2014-02-08 Thread Sherry/Support
My first thought was the Individual Report, but that's not narrative. How about a one generation Descendant Narrative report? Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Feb 8, 2014 at 7:31 AM, Jane Sarles wrote: > One of my biggest needs of my Legacy file is

Re: [LegacyUG] Changing Location Name

2014-02-06 Thread Sherry/Support
Why not just go to the Master Location List and combine them? Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Feb 6, 2014 at 6:33 PM, Richard Falzini wrote: > Hello Everyone, > I wanted to ask this question here as I'm sure > it i

Re: [LegacyUG] Legacy for Mac Users

2014-02-06 Thread Sherry/Support
Legacy v8 is not working correctly with Crossover at this time. Our programmers are working with their programmers to see if the issue can be resolved. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Feb 6, 2014 at 12:16 PM, Rita Lynn McKale wrote: > I am curious if

Re: [LegacyUG] pdf of user guide

2014-01-30 Thread Sherry/Support
Contact sa...@legacyfamilytree.com for download information. The information sent to those who purchase the PDF manual is confidential and not to be shared with others. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Jan 30, 2014 at 9:19 AM, Dee wrote: > Can someone tell

Re: [LegacyUG] How to add button

2014-01-22 Thread Sherry/Support
Not a "narrative" report - only the Individual Report, which is a chart style, like the Family Group report. On the Reports ribbon, it's under "Chart Reports" Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Jan 22, 2014 at 12:59 AM, Jane Sarles wrote:

Re: [LegacyUG] How to add button

2014-01-22 Thread Sherry/Support
Only the "My Toolbar" strip can be customized. For detailed instructions, in the Help file, you'll find an article under "Toolbar: Customize main" along with pictures of the icon to click on to customize the toolbar as well as the options available. Sincerely, Sherry

Re: [LegacyUG] Potential Problems indicator regarding birth gaps

2014-01-20 Thread Sherry/Support
y 30 years after I was born! A gap would certainly show if the bap date was used, along with a "born after the death of the mother" and a "too long after the marriage of the parents" flag! Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Jan 20, 2014 at 6:30 PM, Ka

Re: [LegacyUG] Index Column Sizes

2014-01-18 Thread Sherry/Support
the height in v8. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Jan 18, 2014 at 11:54 AM, J N wrote: > In version 8, how do I change the height of the rows in the Index Columns? > They are too small and bunched up together, making reading them more > difficult. I

Re: Update Notifications, formerly [LegacyUG] Updating to 381 Uninstalling/Reinstalling

2014-01-17 Thread Sherry/Support
Mike, There is an option for a reminder to pop-up every 30 days to check for updates. It's still available in v8. Go to Options > Customize 12.5 - on the Prompts/Reminders tab. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Jan 17, 2014 at 2:18 PM, MikeFry wrote:

Re: [LegacyUG] Printing Famly Group Record

2014-01-16 Thread Sherry/Support
Click on the Reset button in the lower right corner of the main report window when you have any problems with a report not formatting correctly. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Jan 16, 2014 at 7:43 PM, Christopher Barttels wrote: > Recently I have been stum

Re: [LegacyUG] Two Sets of Parents in Legacy Chart

2014-01-11 Thread Sherry/Support
r the years I've worked for Legacy. Many of them have become part of Legacy. I remember many of the suggestions that have crossed my desk. To be honest, I don't recall that one coming in. If you have more than one idea, please submit separate suggestion forms. Sincerely, Sherry Technical

Re: [LegacyUG] Dates

2014-01-10 Thread Sherry/Support
f you don't have the actual date of the event, in which case you'd enter "bef 3 Dec" Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Jan 10, 2014 at 9:29 AM, lio . wrote: > Re-doing my database, has shown me many areas that I may have done improperly > th

Re: [LegacyUG] Attaching a picture

2014-01-08 Thread Sherry/Support
guess not. I would link a location picture to an associated event to include those in reports. Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Jan 8, 2014 at 1:25 PM, Rita Lynn McKale wrote: > My question is, is there a way to print out the location picture and notes? >

Re: [LegacyUG] Attaching a picture

2014-01-08 Thread Sherry/Support
You can add the pictures and notes to the Location Index. Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Jan 8, 2014 at 10:56 AM, Rita Lynn McKale wrote: > It is neat to add pictures to locations but if I remember correctly you > cannot print the pictures or notes yo

Re: [LegacyUG] To-Do Items

2014-01-08 Thread Sherry/Support
If you're looking at the individual's ToDo list, accessed by clicking on the icon on the Individual, and not the General To-Do List, accessed by clicking on the To-Do icon on the View ribbon bar, then you will see the name. RIN and number of items. Sincerely, Sherry Technical Supp

Re: [LegacyUG] Alternate Names

2014-01-08 Thread Sherry/Support
ust above the combo box, enter hyphenated names or whatever the couple used for their married names (I have heard of men taking on the woman's maiden name!) Then in the Name List and Index view, click to show Married Names. Also you can show married names in the Index of Reports. Sincere

Re: [LegacyUG] Gender colors

2014-01-08 Thread Sherry/Support
The parents and husband/wife have always been black - they have never had gender colors. The Husband and Wife labels can be set to show a color based on living status. Could that be what you're thinking of? Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Jan 8, 2014 at 7:

Re: [LegacyUG] Cloning settings to 2nd computer

2014-01-07 Thread Sherry/Support
Fully explained in the Help file for Options > Customized - click on the Help button while you're in that window. Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Jan 7, 2014 at 7:23 AM, Robert57P_gmail wrote: > yea - duh - but for some reason my mind just wasn&#

Re: [LegacyUG] Curser placement in Source detail

2014-01-07 Thread Sherry/Support
That's a known issue which the programmers have resolved for the next update Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Jan 7, 2014 at 7:02 AM, Laura Johnson wrote: > When I click to add a source. It opens the Assigned sources window. I > then choose Cite a Ma

Re: [LegacyUG] Data files

2014-01-06 Thread Sherry/Support
Far top right is the "Design" button. Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Jan 6, 2014 at 6:21 PM, Pat Hickin wrote: > I have the round "L" button -- but now I don't see the "Design>Styles" -- I > looked in Help for "D

Re: [LegacyUG] Data files

2014-01-06 Thread Sherry/Support
It's the 10 last *viewed*, not modified. In the upper left corner you'll find either a "System" button or a round "L" button, depending on the style chosen under Design > Styles (upper right corner) Sincerely, Sherry Technical Support Legacy Family Tree On

Re: [LegacyUG] Data files

2014-01-06 Thread Sherry/Support
if you're looking at the recently used list, the one at the top is the most recent, the one at the bottom is the oldest Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Jan 6, 2014 at 4:05 PM, Pat Hickin wrote: > I recently upgraded to Legacy 8. (I have not yet unlo

Re: [LegacyUG] Is it possible to switch from IE to Firefox?

2014-01-06 Thread Sherry/Support
tab. Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Jan 6, 2014 at 11:29 AM, Sally Smith wrote: > Is it possible to switch browsers from Internet Explorer to Firefox in > Legacy 8? When I clicked on "Watch Webinar" it took me to IE; however, I > would prefer

Re: [LegacyUG] Attaching a picture

2014-01-06 Thread Sherry/Support
of the pics, there's no way to take the dbm file along with it. The programmers are trying to think of a better way to store the data to avoid this caveat Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Jan 6, 2014 at 10:51 AM, Jo Poi wrote: > Sherry > The method tha

Re: [LegacyUG] no issue in preferred marriage

2014-01-06 Thread Sherry/Support
On the Marriage Information window, click "This couple had o children" Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Jan 6, 2014 at 9:09 AM, Bernd Hornung wrote: > I have come across a situation where the family member (wife) is the > family member and the se

Re: [LegacyUG] Attaching a picture

2014-01-05 Thread Sherry/Support
fully explained in the Help file for Picture Center. Sincerely, Sherry Technical Support Legacy Family Tree On Sun, Jan 5, 2014 at 7:21 AM, Jo Poi wrote: > I'm curious to find ot why. > If I go to Picture Centre and complete details on the picture of > Caption/Date/Descripti

Re: [LegacyUG] New computer: what order to do these?

2014-01-05 Thread Sherry/Support
On our website www.LegacyFamilyTree.com, go to Help Center > Tips > Moving Your Family File from One Computer to Another You'll find detailed instructions on reinstalling Legacy and moving your data and media files to the new computer. Sincerely, Sherry Technical Support Legacy Famil

Re: [LegacyUG] can't open my family files

2014-01-05 Thread Sherry/Support
nt to go back to a previous version of Legacy, you'll have to create a gedcom in the version you're using and import that gedcom into an earlier version. Sincerely, Sherry Technical Support Legacy Family Tree On Sun, Jan 5, 2014 at 12:48 PM, Turnham wrote: > Hello all > > I

Re: [LegacyUG] Legacy 8 Upgrade and problems thereby

2014-01-04 Thread Sherry/Support
information on our website! Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Jan 4, 2014 at 10:49 AM, Alex MacPhee wrote: > Sherry, > > Sorry, I may have been sloppy in how I phrased what I'd done, and > interchanged these terms upgrade and update. However, this is what I d

Re: [LegacyUG] Legacy 8 Upgrade and problems thereby

2014-01-04 Thread Sherry/Support
Home tab. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Jan 4, 2014 at 7:36 AM, Alex MacPhee wrote: >>I followed exactly what was recommended for the upgrade without any problem > > I also followed exactly the recommended upgrade process, which I'v

Re: [LegacyUG] Legacy 9 User Manual

2014-01-03 Thread Sherry/Support
The Help file is always the most up-to-date resource Sherry Technical Support On Friday, January 3, 2014, Gene Wheeler wrote: > I have the First Edition, Last revised: 26 April 2013. With all the > changes made to the program since then, I would like to know if there is a > mo

Re: [LegacyUG] Webinar suggestion

2014-01-03 Thread Sherry/Support
st some of them require a membership. The webinars are at www.FamilyTreeWebinars.com BTW, the "Legacy Family Tree - Unlocked" book is a compilation of the "Watch Geoff Live" webinars in print form - updated for v8. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, J

Re: [LegacyUG] File extensions

2014-01-03 Thread Sherry/Support
the applicable feature for awhile (RGD = Research Guidance, CAL = calculated relationships, FG = focus group you've created) In fact, we don't recommend that you delete *anything* in the Legacy folders unless you *know* what it is (saved documents, etc) without direction from Support. Si

Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround

2014-01-02 Thread Sherry/Support
I don't know - it's something in the software, a third-party program. We only manage the *names* on the list, not how the software works. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Jan 2, 2014 at 11:14 AM, Robin Watson wrote: > So, Sherry, why can this problem

Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround

2014-01-02 Thread Sherry/Support
person. It's *very* rare that we do that. There is no "full" or "partial" access to the list. You're either on it or your not! Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Jan 2, 2014 at 8:55 AM, Ron Bernier wrote: > I think you are reading way

Re: [LegacyUG] email

2014-01-01 Thread Sherry/Support
To do that, go to www.LegacyFamilyTree.com/LegacyLists.asp. Also please email sa...@legacyfamilytree.com so we can change your email address in those records. Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Jan 1, 2014 at 2:15 PM, MikeFry wrote: > On 2014/01/01 21:38, Ir

Re: [LegacyUG] Transferring backup family file from external drive to new laptop?

2013-12-30 Thread Sherry/Support
Computer to Another". You can also access this through the Support section in the Legacy Home tab by clicking on "Tips from the Experts" Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Dec 30, 2013 at 11:07 AM, Michelle F wrote: > > Will it work to just att

Re: [LegacyUG] Master Source - Master Text missing options

2013-12-30 Thread Sherry/Support
f the Legacy Home tab. The current build is 8.0.0.367 Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Dec 30, 2013 at 8:27 AM, lio . wrote: > My version of Legacy 8 does is missing the BOLD, ITALICS, UNDERLINE and > SUBSCRIPT buttons which let you edit the Master Text. &g

Re: [LegacyUG] Archived LUG e-mails

2013-12-28 Thread Sherry/Support
that may be hanging around in memory. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Dec 28, 2013 at 8:05 PM, Brian L. Lightfoot wrote: > Since others can confirm that the Legacy archive site is indeed accessible, > this is what your obstacle will be. Most ISPs will never a

Re: [LegacyUG] Archived LUG e-mails

2013-12-28 Thread Sherry/Support
One of the other techs and I have been corresponding about this. I'm going right there by clicking on the link at the bottom of emails. No problems on both IE and FireFox. And I see your post there Are you getting an error message in the browser window? Sincerely, Sherry Technical Su

Re: [LegacyUG] Setting Font Size

2013-12-27 Thread Sherry/Support
That's not working in the Chronology view on my desktop... just the ctrl-scroll. It does work on the Legacy Home tab. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Dec 27, 2013 at 8:51 AM, mbstx wrote: > Try holding down the CTRL key and hitting the +/- key - that

Re: [LegacyUG] Reasons for upgrading

2013-12-27 Thread Sherry/Support
Probably. http://www.youtube.com/watch?v=pQHX-SjgQvQ Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Dec 27, 2013 at 8:30 AM, C.G. Ouimet wrote: > New evidence suggesting operating systems pre-date computers ... > > C.G. Ouimet > Kingston ON > > >

Re: [LegacyUG] Setting Font Size

2013-12-27 Thread Sherry/Support
I've never tried it. So if you hold down the ctrl key and run your finger in the scroll area, it doesn't enlarge any screen? (It works in browsers, Word and many other programs with the scroll mouse) Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Dec 27, 2013 at 8:10

Re: [LegacyUG] Setting Font Size

2013-12-27 Thread Sherry/Support
Click on the Chronology view and hold down the ctrl key while scrolling the wheel on your mouse??? Could be mouse settings - I don't know. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Dec 27, 2013 at 2:56 AM, 2marion wimps <2wi...@gmail.com> wrote: > Um - th

Re: [LegacyUG] Does Legacy know something I don't

2013-12-26 Thread Sherry/Support
Jenny, You might want to check your status on the Individual's Information window If you ever accidentally entered info in a death field then backed out, you need to remember to change the living status as well. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Dec 26,

Re: [LegacyUG] Reasons for upgrading

2013-12-26 Thread Sherry/Support
Spam This is a legit message to the LUG list. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Dec 26, 2013 at 2:52 PM, Don Hendershot wrote: > Spam! > > ~DonH > > > On Dec 26, 2013, at 3:48 PM, Jackie King wrote: > > When it comes right down to it,

Re: [LegacyUG] Setting Font Size

2013-12-26 Thread Sherry/Support
Awesome Brian! I learned something new about Legacy today And I've only been working with the program since it started in 1997 and working support since 2002 Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Dec 26, 2013 at 12:04 PM, Brian/Support wrote: > I do not know

Re: [LegacyUG] Same Sex Partnerships/Marriages

2013-12-26 Thread Sherry/Support
THIS THREAD MUST BE STOPPED NOW! Please, no more posts about same-sex marriages. I see that it's going to start getting "hotter" It doesn't matter what you think about the relationships and we're getting *away* from Legacy topics now. PLEASE STOP. Thank you. Si

Re: [LegacyUG] Same Sex Partnerships/Marriages

2013-12-26 Thread Sherry/Support
ns based on the restructuring - not to mention the trickle-down for all the add-on programs. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Dec 26, 2013 at 10:16 AM, singhals wrote: > Most two-sex marriages these days aren't "life-long" either, > though. > &

Re: [LegacyUG] Child born too Long after previous child

2013-12-24 Thread Sherry/Support
Or it could be a "missing" child that no one knew about Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Dec 24, 2013 at 7:31 PM, David Abernathy wrote: > A long time between births maybe result of 'off to war', death of another > child, travel do

Re: [LegacyUG] Error opening file following update

2013-12-23 Thread Sherry/Support
I don't know if you restart your computer regularly, but things get hung up in memory and it needs to be "cleaned out" periodically by restarting. Just the simple act of restarting your computer can resolve a lot of problems, even errors you get in Legacy. Sincerely, Sherry Te

Re: [LegacyUG] Legacy8 Language file error

2013-12-23 Thread Sherry/Support
something that can complicate the issue and don't google the error on the web - most of the time the solutions you find on the web don't apply at all to Legacy. Sincerely, Sherry Technical Support Legacy Family Tree On Sun, Dec 22, 2013 at 8:48 AM, Alex MacPhee wrote: > Sherry, &g

Re: [LegacyUG] Error opening file following update

2013-12-22 Thread Sherry/Support
Close all your programs and restart your computer. That always works. Sherry On Sunday, December 22, 2013, Richard Van Wasshnova wrote: > This morning I opened Legacy and saw that build 367 is available. When it > finished installing and tried to open it reported error, Cant open

Re: [LegacyUG] Legacy8 Language file error

2013-12-22 Thread Sherry/Support
egacy folder in Program Files, or in *any* Program Files folder as far as that goes, unless someone who understands the program install directs you to. When you're working in Legacy, it's looking at the files in the Document\LegacyFamilyTree folder. Sincerely, Sherry Technical Support Legacy F

Re: [LegacyUG] Legacy8 Language file error

2013-12-21 Thread Sherry/Support
e link Online Troubleshooting Help link in the Support section of the Legacy Home tab. This is something new that we just started and is great because you can search on keywords to find the solution to your Legacy problem. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Dec 21, 2013 at

Re: [LegacyUG] Legacy v8 - Highlighted colour

2013-12-20 Thread Sherry/Support
color schemes in Legacy and having the gender colored red for females and blue for males and again, it's always white under the highlight. My favorite color scheme is Brown Gradient. The only thing I can suggest is playing around with Legacy color schemes and Windows color schemes. Sincere

Re: [LegacyUG] Collaborative Database - Google Drive

2013-12-20 Thread Sherry/Support
oked at IntelliShare for sharing research tasks? Details are in the Help file for Legacy and on the Tips page on our website. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Dec 20, 2013 at 8:24 AM, Duane wrote: > > My goal is to have a database (.fdb) on the clou

Re: [LegacyUG] Words in date fields

2013-12-20 Thread Sherry/Support
lp me find what I need to search on. Of course, you could do a detailed search on each field for "unknown" but that seems like a lot of extra typing to me to enter that therm and then do the Detailed Search when you can do one search with the Missing Info tab. Sincerely, Sherry Technical

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